A 5* rating for the first class customer service after care at the London Great Cambridge Road branch provided by Gill. When we had trouble with our Lamona oven within the 3 year warranty and the engi... See more
Company replied

Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH Middlesex, London, GB
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A 5* rating for the first class customer service after care at the London Great Cambridge Road branch provided by Gill. When we had trouble with our Lamona oven within the 3 year warranty and the engi... See more
Company replied
Stephanie at the Great Cambridge branch always very helpful, has given me solutions that always work, very helpful and excellent service all the time, 10 out of 10
Company replied
Am so glad we bought a kitchen in the year 2022 from Howdens. A10 ! Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts f... See more
Company replied
Excellent service especially from Jill Helped me source replacement parts for leaking tap - which was still under warranty from 2022 - so no charge Found Howdens service generally in my dealings w... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH, Middlesex, London, United Kingdom
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Excellent and professional salesman who took the time to design my kitchen
The service was quite professional and courteous will use this company again in the future

Reply from Howdens - Great Cambridge Road
The sales staff is very good but the staff in yards is not good

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
You can’t go wrong with a free kitchen design and instant delivery

Reply from Howdens - Great Cambridge Road
happy with quality of products, but terrible customer service, after brief reading their own instructions manual I become more knowledgeable than their "advisors", they made more mistakes than the items ordered, multiple times making new mistakes while correcting old ones, and on every opportunity constantly trying to inflate prices with nasty tricks, even after carefully checking the prices and I thought all "mistakes" are corrected at the end I have been scammed by the store manager asking me to pay 30 pounds more than agreed price, then I insisted on the agreed price, she told me "ok, I will reduce by 20 pounds...." like she is making a favour for me, and then she actually only reduced by 10 and still wanted me to pay more than agreed... they keep making tricks and scams until customer give up, BEWARE !!!

Reply from Howdens - Great Cambridge Road
Would give zero stars if that would be possible.
Terrible service - after the kitchen order been placed 4 weeks prior delivery they still couldn't manage to deliver the kitchen on time.
After delivery half of the kitchen was still missing - including doors, handles, pelmet, plinth...etc..
and they needed an extra 4 weeks to finally complete this order and deliver all items. Due to this we have 4 weeks delays on the kitchen.
No-one seems to know what they doing at that branch as they were keep delivery wrong items or they even did not turn up when they promised.
After so many complaints and so much time on the phone the branch manager could only say "What do you want from me mate". Poorest service we have ever experience from Howdens...
I have to say we will never ever send clients to the Great Cambridge Road Branch again.

Reply from Howdens - Great Cambridge Road
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