Howdens - Rochdale Reviews 

I went into Howdens in Rochdale as they are renowned for their quality products.
I requested a survey/measure up, the manager 'Faye' arranged this for me on the same day, then 'Julieanne' attended the same afternoon, we discussed my requirements, She gave me some sound advice on products, and processes, which impressed me greatly as She is clearly very knowledgeable and skilled at her job. Within two days the plans were sent to my email inbox, and I was very impressed. I was invited to attend for a review and quote, and I was very satisfied with the quotes I received and placed the order. My experience throughout was first class. Howdens have a reputation for quality, and their customer service is well worthy of a Five star review

My dishwasher broke down and was still under warranty. Unfortunately I could not find the paperwork
from the purchase to organise a repair. I contacted the Rochdale branch of Howdens and explained my predicament. A gentleman called Neil went above and beyond to assist me and after he had discovered the information said somebody would be in touch within 24hours.
Ten minutes later the repair team contacted me and came to fix the machine the next morning.
An absolutely outstanding service all round with particular thanks to Neil

Easy staff very accommodating

After other negative and unsuccessful visits from other local howdens, I was in the verge of giving up until I got in touch with rochdale.
From the second Julieanne visited, she made the whole thing so easy, was first designer to suggest some changes.
Sent the sketches on the same day, all confirmed within 24 hours. Amazing service, made the whole process easy and quick

Went to Howdens on recommendation of kitchen fitter and dealt with Andy who came out to measure up and then went through all units and flooring with me at Rochdale. Whole process was straightforward and Andy dealt with any queries and was most helpful throughout. Am more than happy with the new kitchen (which will look even better once the walls are painted!) and would not hesitate to recommend Howdens to friends and family.

I have been to the Rochdale store a few times as I'm in the process of buying some flooring. Andy went out of his way to be helpful and give me advice making my shopping experience a pleasure. Well done Andy for excellent customer service!

Hayley's customer service is excellent. She did exactly as I asked and I was very impressed

We have wanted a new kitchen since we moved in 20years ago but we felt swopping like for like was pointless so we have been saving up for an extension. We sorted the builders and we then had basic plans for the extension. The hunt for a new kitchen started but then we met Charlotte Crabtree who just knew exactly what we wanted. We told her the appliances - dishwasher was a must - she worked off the builders plans then she did the cad design. We then went to her showroom to finalise the drawings - we didn't change anything. She listened to what we needed and then the magic happened. The kitchen and worktops look amazing. I cannot stop grinning every time I walk through the door. Charlotte we cannot thank you enough. You made this part of the stressful journey easy and it looks gorgeous. Please do feel free to pass on my e-mail address if anyone wants pictures. Thank you to all at Howdens you have been great.

I'll start with the positives. Howdens did involve a remedial fitter to correct there own fitters and designers mistakes. They originally tried to defend the work but this didn't last very long.

So the original builder/fitter who introduced us came in with a joke quote following the kitchen design. Designer very quickly identified a 'friend' who could do the job at a reasonable price.

The designer witnessed my daughter have a meltdown on the initial visit so I sought reassurance as the fitter was unknown. The designer reassured me, shared their own experience and I agreed. I've since learned the fitter is just one of the 'in house' fitters. So the shared understanding of a disability is likely just very aggressive sales bull***. Howdens didn't take into account the genuine needs of my family, despite spending over £20k with them. They took control of the job by finding a builder when the fitter was unable to. My family paid the price for cramming jobs to meet sales targets.

I'll summarise the main issues:

1. Generally very poor originally fitting. Damage to expensive fridge. This was knocked off the final bill but this would have been small claims court if not. Hot water supply was also connect to fridge so we all had a dodgy stomach for a period. Worktop had to be replaced as was cut wrong and snags needed to be sorted.
2. Had to move out of property for kitchen fitting - fitters came at 5pm and working until the early hours. How is this normal! To only find this out once original kitchen had been ripped out! Moving into travel lodge near christmas with autistic children just isn't fine.
3. This relatively small job took months -i can only assume because this wasn't the only kitchen being fitted. We've since had builders in for another job and I've seen how it should be done.
4. Items were broken/poor kitchen design but these costs were just expected to be absorbed by me, the customer. Trying to understand the kitchen quote is one thing. Attitude of the staff when I rang to return items for smaller was .."prices have gone up now so no refund". How is that acceptable!?
5. Being stuck between a rock and a hard place. Having not only read reviews online about fitters walking from jobs, but I was also told this by Howdens staff. So not much you can really do. I'm not saying our fitter would have but it doesn't help when Howdens staff advise it happens. Put simply, if we had been informed the fitter was simply one of the in house fitters I would have walked away. Also if we would have been advised the builder was arranged by Howdens - I'd have walked again. The need for the sale came first.

It's been a while coming this review and only after speaking to friends and family about similar jobs, it's hit home just now poorly this was handled. Hopefully you hit your sales targets though.

The end product - yeah the kitchen looks nice but having spent alot of money (to me), it should do.

They give you 1 price and then they give you a price higher than that saying we have give you a discount plus Charlotte in the rochdale branch kitchen dept has so much attitude and a very unperfessional way off dealing with has got no manners no morals and verry bitter I font want to say no more

We had a very good experience planning and ordering our new designed kitchen
Charlotte and her team we exceptional and gave great help and support throughout the process
Can’t wait until the new kitchen is installed

I can’t recommend Howdens Kitchens highly enough. The service was excellent from start to finish and every one of the team truly went above and beyond my expectations.

The Rochdale team were exceptional throughout the whole process, always professional, helpful, and genuinely committed to making sure everything was right. A special mention must go to Andy Gaskell, who provided fantastic service and went the extra mile to help at every stage. Nothing was too much trouble, and his knowledge and dedication made a huge difference.

Overall, outstanding customer service all round—thank you to Andy and the Rochdale team for such a great experience.

Howdens is always a blessing in the industry to be working with!

Great experience. Very happy with the kitchen quality. Fantastic customer services, especially dealing with Andy at the Rochdale branch. Very supportive and excellent communication. Highly recommended.

Polite people brilliant service
Recommen every one to join in thanks

Staff polite efficient and helpful as always

Great service, staff very attentive, order was bang on time as promised.

Had a great experience buying a kitchen. All the staff were professional, friendly and very knowledgable. We were fortunate to work with Andy, he was brilliant, understood what we wanted and made some great suggestions. We will be back to plan our utility room and would want to work with Andy again. The brews are good too!!