Howdens - West Norwood Reviews 

I recently bought a kitchen from Howdens in West Norwood.

From start to finish this was a stress free experience for me.

Stuart S made an appointment to attend my home to take measurements and discuss what I wanted.

He was very thorough and has a pleasant manner. We discussed the pros and cons of some of my design choices. Which I appreciated greatly as my previous experiences with other companies left me feeling unheard and unsatisfied.

At every stage I was kept in the loop and my kitchen was ready and delivered before my builder was ready to install it.

Any issues were dealt with in a professional and timely manner.

All of the staff at the branch were a joy. The ladies on reception were extremely helpful and patient.

As for the product, the quality is great and the finished look is everything I hoped it would be.

They could not have been more helpful.
They suggested ways to save me money.
I will use them again.

Howdens are amazing - 5 star all day long

We have been dealing with Sharon, John and Tibbs at Howdens West Norwood. I just wanted to say how helpful and pleasant to deal with I found them and heartily recommend this branch.

Very attentive, courteous and knowledgeable assistant made our order straightforward and troublefree

Fantastic.
Knowledgeable, patient and cooperative.
Pretty much everything you need from a store specialising in goods that are - potentially - more complicated to use than they might, initially, appear.

Thanks to John at Howdens West Norwood..
plan design was mm perfect
Turned out superior finish ..
Cheers

We found the whole experience really straightforward - a practical, helpful approach in the West Norwood store, a good range of cabinets and equipment, and an excellent connected installer (the fantastic Chris Osborne) who made it all come together.

Sharon at Howdens, West Norwood went above and beyond to help me find product numbers, assisted me with ordering, refunds etc. she is very knowledgeable, professional, helpful and friendly. I would definitely recommend Howdens for all kitchen supplies. Also, Thank you, Stuart for my lovely kitchen design. Great quality and It looks amazing.

From the moment Stuart visited my son's flat, I could tell why he had such positive feedback about him—he was professional, knowledgeable, and very personable. When I visited the Howdens West Norwood,Knights Hill office, I experienced the same level of service. Stuart’s calm and friendly demeanor instantly put me at ease, and his expertise gave me full confidence in his recommendations.

After receiving the quote, I took some time and exchanged several emails before making my decision, and I truly appreciate Stuart's patience throughout the process. The delivery was right on schedule, and the team did a fantastic job working around my timings to ensure everything went smoothly.

Now that the kitchen is fully fitted, I couldn't be happier with both the quality and the overall experience. Well done to Stuart and the team at Howdens West Norwood top-notch service all around!
Thanks
Pamela

Sandra was very helpful.

I had a very positive experience working with Jack mostly and the rest of the team at Howdens West Norwood. Process is easy, they measure up (a huge plus for me!) and then go through the design process and try really hard to accommodate all your wishes despite sometimes endless tweaks. Particularly appreciated use of quality (mostly German) fittings (pull-downs/le mans etc) Responsive and nothing too much trouble and most of all love my new kitchen! Along with the worktop install gang everyone was very professional, helpful and cheerful.

Having not done this before we needed to be in safe and patient hands. Jack and Peter were fabulous and guided us every step of the way with Jack putting up with our indecisions. The kitchen choices are fab, nice quality and colours, price matching etc - just generally great overall and all approached with good humour. Thanks

First class customer service!

We dealt with Jack through our design stage, his knowledge of the Howdens product was fantastic. The design meeting was efficient and extremely helpful. He knew everything there was to know about his product!

Corney to say, but they weren't driving a sale, only keen to build our dream kitchen.

I would highly recommend using this branch.

Please learn from our mistakes..... very long story short, Jack designed an amazing kitchen for us. He price matched appliances, send us drawings and we were then the customers from hell. We had a last minute change of mind and decided to go with a competitor (the one with 50% all year round). Needless to say, they made mistakes with our plans, the lead time was a joke and the total lack of transparency in pricing made it feel like we were dealing with cowboys.

We returned to Jack and the team with our tail between our legs, they were so understanding and gracious.
Needless to say Jack went above and beyond to design us an amazing kitchen. He shared so many tips and suggestions with us, nothing was too much trouble and now we have a kitchen that not only function beautifully but it looks incredible.

Thanks Jack and Peter, from the numpties that saw the light eventually!

Very good material and good service provided from the store

Great service from the desk (Sharon ) and warehouse

Greatly appreciated West Norwood Howdens and especially Jack's friendly, considered and non-pushy approach to helping us plan our space, communication from start to finish was prompt and helpful and we've been happy with the whole process. Would recommend!