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Howdens - West Norwood Reviews 51

TrustScore 5 out of 5

4.8

3 Knights Hill Square, West Norwood, London, SE27 0HP London, London, GB


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Rated 5 out of 5 stars

I have been really impressed by the service I’ve received at Howdens. Jack has been brilliant from start to finish. I sent him a kitchen layout and within a couple of hours he had designed it all... See more

Company replied

Rated 4 out of 5 stars

I ordered a washing machine which was a very important purchase, they didn't have one in my local depot but found one near enough to me,me. Howdens was very helpful and the staff friendly and approac... See more

Company replied

Rated 5 out of 5 stars

Sharon at Howdens, West Norwood went above and beyond to help me find product numbers, assisted me with ordering, refunds etc. she is very knowledgeable, professional, helpful and friendly. I would de... See more

Company replied

Rated 5 out of 5 stars

Having not done this before we needed to be in safe and patient hands. Jack and Peter were fabulous and guided us every step of the way with Jack putting up with our indecisions. The kitchen choices... See more

Company replied


Company details

  1. #54 of 138 best companies in Kitchen supply shop
  2. #77 of 222 best companies in Bedroom furniture shop
  3. #24 of 61 best companies in Door supplier
  4. #31 of 83 best companies in Flooring Shop
  5. #20 of 40 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 3 Knights Hill Square, West Norwood, London, SE27 0HP, London, London, United Kingdom

  • 020 8761 3491

4.8

Excellent

TrustScore 5 out of 5

51 reviews

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Rated 5 out of 5 stars

I have been really impressed by the…

I have been really impressed by the service I’ve received at Howdens. Jack has been brilliant from start to finish. I sent him a kitchen layout and within a couple of hours he had designed it all up for me.

Jack has been great over email, responding quickly and helpfully, and was great to meet in person. The service was faultless, he wasn’t pushy in any way and patiently made any changes I asked for, or talked me through anything I was sure about. Thanks Jack, 5 star service!

I look forward to getting in delivered and in!

18 February 2023
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hi, Thanks for leaving this 5 star review for the Howdens – West Norwood depot! Best wishes, Tash

Rated 5 out of 5 stars

Friendly fun and helpful staff.

Friendly fun and helpful staff.
100% professionalism from all who work at norwood branch. Will go that extra mile to help.

6 January 2023
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Reply from Howdens - West Norwood

Hi, Thanks for leaving this 5 star review for the Howdens – West Norwood depot! Have a lovely day! Tash.

Rated 4 out of 5 stars

I ordered a washing machine which was a…

I ordered a washing machine which was a very important purchase, they didn't have one in my local depot but found one near enough to me,me. Howdens was very helpful and the staff friendly and approachable.
I was able to complete the job when I told the customer it would be complete

22 December 2022
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Fantastic West Norwood Howdens

Fantastic service from all the team at Howdens West Norwood. Shout out for David the kitchen designer, but thanks to everyone from the manager, to the important and lovely people behind the counter especially our lovely lady who answers the phone and the great delivery guys. Always on hand to deal with questions and deliver the answers. Thank you J&S

17 September 2022
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hello, Thanks for leaving this 5 star review for the Howdens – West Norwood depot! Best wishes, Tash

Rated 5 out of 5 stars

Superb kitchen planning/delivery/support…

Superb kitchen planning/delivery/support from Peter Porter and team (Sharon, David, Jack) at Howdens West Norwood. Nothing was too much trouble, any problems solved asap. These guys are the business!!

10 August 2022
Unprompted review
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Reply from Howdens - West Norwood

Good afternoon, Thanks for reviewing our Howdens – West Norwood depot. It's great to read your comments. Have a lovely day! Tash.

Rated 5 out of 5 stars

Amazing Service - thank you

I called the branch on Saturday the 16th of July and spoke with the lovely Shaquana as I was let down by another company and in all honesty, I should have just brought my requirements to Howden from the get go! They never let me down. Prior to this, I attended the Croydon branch and was not impressed with the patronising way they managed things. So I always end up in the West Norwood Branch - this is the second time.
The team were able to accommodate me first thing on Monday the 18th at 8am, (Shaquana remembered our call - loved it!) and I placed an order within 2 hours. I appreciate the service from being welcomed and greeted when I walked through the door through to the support Jack gave. Definitely will be going back there again. My mum loves the kitchen! Thank you all so very much, V

19 July 2022
Unprompted review
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Reply from Howdens - West Norwood

Good morning, Thanks for leaving this 5 star review for the Howdens – West Norwood depot! All the best, Tash.

Rated 5 out of 5 stars

I cannot praise Howden’s of West…

I cannot praise Howden’s of West Norwood highly enough. From my first encounter with one of the female staff via a telephone call until the finishing of the kitchen I received nothing but patient, professional advice and understanding. One does not buy a new kitchen every day and I needed to get it right! David Stephenson, the designer, who worked with us came and saw the space, measured up and invited us back to see his results. He also had to consider the views of the builders who were undertaking our extension and had their own views about how things should be. Every person’s view was considered and the end product is just what I wanted. David also provided an ‘after-care’ provision to ensure everything was satisfactory.

From looking around, the price was competitive and we certainly had value for money.

Thank you Howdens.

Wendy Marshall

11 July 2022
Unprompted review
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Reply from Howdens - West Norwood

Good afternoon, Thanks for reviewing our Howdens – West Norwood depot. That is really good to hear. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Saved my life on a job

Saved my life on a job , where colleague had cut the sink badly. was able to supply a sink that fitted perfectly. Keep up the good work howdens west Norwood.

28 June 2022
Unprompted review
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Reply from Howdens - West Norwood

Hello Jeff, Thanks for reviewing our Howdens – West Norwood depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent service

Excellent service, staff always friendly and helpful. Keep up the good work guys .

6 May 2022
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Good afternoon, Thanks for reviewing our Howdens – West Norwood depot. Have a great day, Tash.

Rated 5 out of 5 stars

Howdens west Norwood

Excellent service at Howdens West Norwood. Staff are friendly and efficient, they go out of their way to help .

26 April 2022
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hello Stephen, Thank you for your feedback on our Howdens – West Norwood depot. Best wishes, Tash

Rated 1 out of 5 stars

Terrible planner.

Terrible planner.
Alot of mistakes keep coming back to the store with alot of promises.Stuf if not professional.

27 February 2022
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Reply from Howdens - West Norwood

We're sorry you have been disappointed by your experience, Oleksandr. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Best wishes

Rated 5 out of 5 stars

Just finished a course at Howdens’s…

Just finished a course at Howdens’s joinery
At Erith I must say it was first class,
The Course was well executed on time and really interesting, being 65 years old and still
Learning, I’ll be going back in the coming months to do various other courses and to see the Team of course…
Thanks to all…
Chris Osborne services Ltd

23 February 2022
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Good afternoon, Thank you for your feedback on our Howdens – West Norwood depot. It's great to read your comments. Have a great day, Tash.

Rated 5 out of 5 stars

Go out of their way to please great…

Go out of their way to please great people to work with keep it up

23 December 2021
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Reply from Howdens - West Norwood

Hi Mr Rose, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day.

Rated 5 out of 5 stars

Excellent & Extraordinary services….

Excellent & Extraordinary services….

Specially “Shaquana” The Super Lady - always helpful…
The manager “David” and all other members of staff including warehouse.
Always very very helpful and hardworking….

Thank you so much for all your support…

Hope you guys look after me and others in future…

Wish you a very Good luck for Future….

🙏🙏🙏🙏🙏

18 December 2021
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hi Tej. We are so pleased to read your positive comments, thanks for leaving such a great review. Thank you.

Rated 5 out of 5 stars

I have been using these guys for all my…

I have been using these guys for all my kitchen needs for years in the designing and build sphere- always understanding to my particular needs and happy to tweak designs whenever needed

30 November 2021
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hi, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Brilliant and fast service.

Brilliant and fast service.
Very friendly service and knowledgeable.

30 November 2021
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 5 out of 5 stars

These guys at Norwood are dead…

These guys at Norwood are dead helpful!! I will recommend the branch any day!!

30 November 2021
Unprompted review
Howdens - West Norwood logo

Reply from Howdens - West Norwood

Good afternoon, thank you for leaving a 5* review. We're sure that the team at the Norwood depot will be pleased to read this. Best wishes, Ellie.

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