Banner for Howdens

Howdens Reviews 80,215

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 9,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often highlighting their willingness to go above and beyond. The service provided is frequently described as excellent from start to finish, with many appreciating the smooth process and the high quality of the products, including kitchens and various units. However, some customers were dissatisfied with specific issues such as incorrect product supply, design flaws leading to fitting problems, and appliances not meeting expectations or being unusable. A few other people also felt that the customer service was poor in certain instances, citing unhelpful staff or a lack of follow-up on promised replacements.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very happy with the kitchen, praising the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the s... See more

Company replied

Rated 5 out of 5 stars

First experience using Howdens! I used the Bridgwater branch. All the staff were helpful throughout. I tweaked the design resulting in changing several Items without issue. Delivery was a little cha... See more

Company replied

Rated 5 out of 5 stars

Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more

Company replied

Rated 5 out of 5 stars

Worked with Becky Hutton on the kitchen design – and she was amazing. Full design of 3 options, printed A3 in colour for us to take home to visualise in the room. Finalise design price was at expe... See more

Company replied


Company details

  1. #58 of 135 best companies in Kitchen supply shop
  2. #74 of 219 best companies in Bedroom furniture shop
  3. #24 of 61 best companies in Door supplier
  4. #28 of 82 best companies in Flooring Shop
  5. #19 of 45 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

22 May 2026
Howdens logo

Reply from Howdens

Good afternoon, I am sure the team will be pleased to read your kind words! All the best, Alexandra

Rated 5 out of 5 stars

Great Service

From start to finish the process of choosing my new kitchen was a positive experience. Emma was very helpful with her knowledge and ideas.
All the staff were very pleasant, I would definitely recommend the Farnborough branch.

28 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Susan,

Thank you for sharing your positive experience with us.
Best wishes, Alexandra

Rated 1 out of 5 stars

Shocking staff so incompetent held my…

Shocking staff so incompetent held my account for years had my customer screaming down the phone as Howdens never programmed her delivery in , then she has had to go backwards and forwards because items are completely missing from the delivery ,
I called the other day for a price off a cooker was told £260 even they advertise them at £125 , rude staff , as I said I will go too another branch she said fine do that !!

My time with Howdens is wearing thin !!

27 May 2026
Howdens logo

Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Coventry depot for their acknowledgement.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

First class service

First class service. And good knowledge of good s thay stock. And good quality of materials. Staff are really friendly and well made me feel welcome.

22 May 2026
Howdens logo

Reply from Howdens

Hello Richard,

Thank you for your kind words and for recognising our team's efforts.

Best wishes, Alexandra

Rated 5 out of 5 stars

Howdens Pontefract has always been a…

Howdens Pontefract branch has always been a pleasure to go to, the staff are really helpful and always willing to go the extra mile for you. Haven’t been in for a long time but definitely go back soon.

Best branch for me 👍🏻

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service with 2 update calls

Paid online, called to say my order was being processing and time and date of collection given follow up call to say goods ready for collection, Staff polite and helped with loading

26 May 2026
Howdens logo

Reply from Howdens

Hello F WALSH, Thanks for leaving this 5 star review for the Howdens - Christchurch depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great staff

Great staff, always helpful

22 May 2026
Howdens logo

Reply from Howdens

Hello CWT PROPERTY,

Thank you for your kind words and for recognising our staff's efforts.

Best wishes, Alexandra

Rated 5 out of 5 stars

We’re delighted with our new sliding…

We’re delighted with our new sliding wardrobe doors. The team was professional, knowledgeable, and extremely helpful throughout the ordering process. Delivery was prompt and right on time. A special thank you to Mark Evans and the team at Howdens, Wrexham for the excellent service — highly recommended

28 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Sadye,

Thank you for sharing your positive experience with us.
Best wishes, Alexandra

Rated 5 out of 5 stars

Quick delivery

Quick delivery, value, friendly helpful staff

22 May 2026
Howdens logo

Reply from Howdens

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Chorley depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

I visit the Pontefract branch on a…

I visit the Pontefract branch on a daily basis to source various components and personal items. The caliber of service provided by this specific location is exemplary.
The entire team consistently demonstrates an upbeat, accommodating demeanor, establishing a highly efficient and welcoming environment. Furthermore, the leadership exemplified by the branch manager is stellar, ensuring operations are executed seamlessly. Their collective professionalism and hospitality make every daily visit an absolute pleasure.

28 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Stephen Ellerker, Thank you for your feedback on our Howdens - Pontefract depot. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Flat refurb

Quick service. Came and measured up for kitchen had plan within a day.
Checked everything and placed the order. Kitchen arrived a week later.
Super service and great price.

25 May 2026
Howdens logo

Reply from Howdens

Hello GG ROOFING & LEADWORKING LTD,

Thank you for your positive feedback.

Best wishes, Alexandra

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look