Howells Solicitors Reviews 

336
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and always quick to answer any questions along the way. Reviewers truly appreciate the smooth communication, regular updates, and personal attention that make buying and selling property significantly less stressful. However, some people mentioned experiencing frustrating delays, a lack of responsiveness, and poor communication regarding their property transactions. A few reviewers also noted that progress completely stalled when files were passed between different solicitors without receiving proper updates. Consumers expressed dissatisfaction when files took weeks to move forward or required constant chasing to get basic information.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation for the staff, describing them as friendly, highly... See more

Service

Reviewers mention positive feedback about service, noting that the team is professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting consistent communication,... See more

Response time

People report positive experiences with response times, noting that emails and queries are consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Emma Masonand her conveyancing team; in particular to Sophie Bunston-James and Sophie Moechal for their speedy and efficient handling of the sale of our property. They kept me informe... See more

Company replied

Rated 5 out of 5 stars

We had a really positive experience with Howell’s during the sale and purchase of our new home. Kayleigh in particular was fantastic she was friendly, professional and made the whole process in... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer
  6. Personal Injury Lawyer

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(336)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We instructed Leah Moore (Bridgend…

We instructed Leah Moore (Bridgend Office) in relation to a sale and purchase, with the latter containing some complicated title defects. Leah was very patient and took the time to explain the defects and the implications these would have as the seller's were unwilling to remedy them, providing clear and straightforward advice. Whilst we did not proceed to exchange, Leah and her wider team were always very helpful, personable and professional whenever we liased with them on both our sale and purchase. Would highly recommend.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Unreasonably slow and no contact

I have been waiting over 6 months just to actually hear from a solicitor in relation to our case after initial contact and paperwork and when asked for updates so far have just been told we will be contacted for updates, with absolutely no progress and nothing happening. Very poor start but hoping to have my mind changed as it progresses.

1 June 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Hi there. We are very sorry to hear that you are dissatisfied with the service that you are receiving. We will investigate this and provide you with an update as soon as possible.

Rated 5 out of 5 stars

Amazing communication and so polite and…

Amazing communication and so polite and understanding. Quick and efficient. Susanna, Josh and Antonia were all amazing and so helpful. First house purchase and it couldn’t have go any smoother, would 100% recommend and use again!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and professional service

The company are so helpful and knowledgeable. They assisted me with a work related matter and guided me through the whole process. Throughout this they were very polite and friendly. I would definitely recommend howells.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The team at Howells provided a first class service which helped ease any stresses in moving home. Would have no hesitation in recommending the team to anyone looking to buy or sell their home

4 November 2025
Unprompted review
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Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

House sale with Howells from a senior citizen's perspective.

Anna Givelin embodied everything that one would wish from a professional and helped to smooth ones passage, as a vendor, in the sale of ones home. Her calm demeanour made the whole process less traumatic and her professional understanding of the legal technicalities involved in that process, were very reassuring during a stressful period of my long life.

2 June 2026
Unprompted review
Rated 4 out of 5 stars

I would like to thank all the team for…

I would like to thank all the team for their help through a stressful time. A special thanks to Eleanor for all your time a patience thank you.

I would also like to thank Mike for doing such a thorough job with the legal process of buying my new home.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Transfer of Title Deed

The service provided by Rachael, during what was a very difficult period, was very responsive, helpful and considerate. I couldn’t recommend her enough enough.

29 May 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 1 out of 5 stars

Most conveyancers are slow but this is…

Most conveyancers are slow but this is a new low in addition to the terrible communication and repeated mistakes i'm surprised to find anything over 1 star. Maybe its workload or something else but its been horrendous.
My buyer is a first time buyer in no chain about to hit the 20th week, average of 9days to reply to emails and half the questions are repeated.
Then when their client flags the issue they pass him around and cant give a straight answer.
100% will avoid.

29 May 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Hi, thank you for bringing this to our attention.

We’re really sorry to hear about your experience and would appreciate the opportunity to look into this further for you. Please reach out to our team at clientcare@howellslegal.com, and we’ll do our best to assist.

Rated 5 out of 5 stars

First time buyers

Me and my partner were first time buyers and Howells were very good and accommodating to us. When we were confused on certain things (especially the legal lingo), Sophie Bartlett was great in explaining things to us and moving things along quickly. One thing which was great about Jane’s team and especially Sophie, was the updates we’d get. Even if it was just the smallest thing, keeping that communication kept us at ease. I would definitely recommend going through Howells and recommend choosing Jane Davies-Hannen’s team, thank you for everything!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Excellent communication throughout the process. Very responsive and knowledgeable and made the experience very stress-free.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

An excellent service was provided for the sale of a property. The initial appointment forms were simple and easy to understand. All the documents were issued promptly and once we returned them they were forwarded immediately. E-mails were answered within a few minutes (unlike some other companies that sometimes take days). Lucy Florence was particularly helpful in dealing with queries. We would have no hesitation in recommending Howells Solicitors.

15 May 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided

Rated 1 out of 5 stars

God awful, useless and slow AVOID

Let me tell you how god awful, lazy, complacent and unhelpful this company are. I wouldn’t recommend them to anyone they are slow and have been managing an easy purchase which has somehow taken 6 months! The solicitor decided to go on holiday for 2 weeks but not tell anyone or pass any info on. There are some good reviews on here but you’ll probably end up having a horrendous time like us. I’ll be making a formal complaint that’s for sure. Useless.

8 May 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Hi, thank you for bringing this to our attention.

We’re really sorry to hear about your experience and would appreciate the opportunity to look into this further for you. Please reach out to our team at clientcare@howellslegal.com, and we’ll do our best to assist.

Rated 5 out of 5 stars

James Shreves

James Shreves made the process of conveyancing when selling my house go so smoothly.
He was more than helpful, friendly,understanding and informative.
He is a credit to Howells solicitors and I would recommend anyone to use their services.

27 April 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 1 out of 5 stars

Dont bother using these for med neg…

Dont bother using these for med neg cases .Staff are rude & dont listen to a word you say and if you want statistics about the company they dont appear to have any what a joke !Med neg appears to be the biggest scam out there these companies run up bills from your pain then claim them through insurance and the victim leaves without a penny very ethicial dont you think ........Always ask for the statistics first !

29 April 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for bringing this to our attention. We’re sorry to hear about your concerns and would like the opportunity to investigate further. Please contact our team at clientcare@howellslegal.com.

Rated 1 out of 5 stars

Dissapointing service

Howells have been acting on behalf of our buyers on a property that we accepted an offer on in May 2024. Howells have been extremely poor throughout the process, which is still not completed in May 2025, one year later. The purchase has been passed onto to multiple different solicitors to deal with, they have made repeated mistakes and taken excessively long periods of time to respond which has delayed the whole process. I would not use Howells to purchase or sell a property.

27 April 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for sharing your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to understand your concerns in more detail.

Please contact us at clientcare@howellselgal.com, and we’ll be happy to look into this further.

Rated 5 out of 5 stars

A very supportive firm to use

We used Howells solicitors when purchasing our new home. From the very beginning they were very supportive. Whenever we had a query, however big or small, there was always someone available to answer which always put our minds at ease.

We were always kept well informed during every stage of the process. What we thought would be a very stressful time was made l as stressful through their professionalism and continuous supportiveness.

At the latter stages we were in constant contact with Harriet who was extremely helpful.

We would highly recommend using this firm when purchasing a property.

2 April 2026
Unprompted review

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