Howells Solicitors Reviews 

336
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, professional, and always available to answer questions during property purchases. People note that the team provides clear explanations, offering dedicated support and keeping clients fully informed throughout the entire process. Buyers and sellers value the efficient handling of transactions, noting that helpful responses make stressful situations much easier. Some reviewers were not happy with severe communication delays and files being passed between multiple solicitors without proper continuity. Consumers also mentioned feeling left without timely responses on crucial completion days and experiencing unnecessarily prolonged processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Users describe positive interactions with service, highlighting efficient communication and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, highlighting professional communication and constant... See more

Response time

Customers report overwhelmingly positive experiences with response times, noting that emails and queries are... See more

User experience

Reviewers consistently report positive feedback about user experience, describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Leah Moore, Isabella Coupland, Melanie Jones and the Howells team have been fantastic over several property transactions. One relatively straight forward, but two tricky transactions where we were wel... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied

Rated 5 out of 5 stars

I sold my house recently and used Howells solicitors at the reccomendation of Peter Alan, and they have been fantastic from start to finish. Georgie was in charge of everything for me, and she... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer
  6. Personal Injury Lawyer

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(336)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service

I was very pleased with the service provided by the Employment Law team. They offered clear, efficient advice while also being understanding and empathetic — a balance that is not easy to achieve.

Karl and Hannah were excellent to work with and demonstrated high levels of professionalism and integrity throughout. I felt well supported and confident in the guidance I received.

I would not hesitate to recommend them.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The conveyance of my flat purchase.

The solicitors were very good at keeping me informed through all stages of the recent purchase of a flat. They were always polite and friendly on the phone and responses by phone or e mail were always prompt.
The fees were clear and competitive.
They managed the time to complete the conveyance very well to ensure no over runs.
I would certainly recommend them to friends and family.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

A stupendous experience

A stupendous experience ! The team were helpful throughout providing regular updates and guidance . My emails were responded to promptly with clear and concise information .

Special thanks to Bethan for all her help during the process .

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

The team at Howells were excellent in helping me sell my mother's property. They were extremely professional, efficient and helpful throughout the entire conveyancy process. Would highly recommend.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from this firm

This is not the first time I have used Howells Solicitors, and as always the service i have received has been outstanding. Stephen Hiscocks the solicitor has dealt with many purchases and sales for me, his work is very thorough along with the help of his assistant, Nicola David. The both of them have been very helpful and always reply to my emails and keep me updated at all times along the process. I would highly recommend using them. I certainly will again in the future.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I used Howell solicitors to buy my new…

I used Howell solicitors to buy my new bungalow. They guided me through the process and were very good at letting me know what was happening and answering my questions promptly. Sara Miles was particularly helpful. The procedure lasted from end August 2025 to Nov 26 Nov 2025.

questions

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Auction property conveyancing

I can't recommend Rhys Williams from Howells Solicitors enough! I very recently used him for the conveyancing of a property I bought at auction. Being a property sold at auction meant the completion date was much quicker than formal conveyancing and Xmas holidays were also fast approaching. Rhys Williams professionalism and efficiency dealing with timing was outstanding, communication was excellent. He made the process incredibly smooth in what could have been a very stressful and expensive situation. Completion happened timely with no complications. I would surely use Howells Solicitors again.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Don’t put up with injustice

Fast to talk about the problem I was facing: understand it clearly and set out next steps. The support I got built my confidence to push back assertively. As soon as it became clear Howells were on my side things changed for the positive. Thank you!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Going above and beyond

We've just moved home in Pembrokeshire and the experience in dealing with our buyers' solicitors was horrendous.
However,we were very fortunate to have the amazing team at Howells to represent us & they were behind us every step of the way. Cheyanne always kept us updated and definitely went the extra mile to get us moved in by Christmas.
I would 100% recommend Howells to any potential clients

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great work from the team

Great work from the team, the right balance of personal and professional, and plenty of expertise and patience. Thank you

18 December 2025
Unprompted review
Rated 5 out of 5 stars

This company is 100% brilliant at there…

This company is 100% brilliant at there job.
Asked many questions along the way and always getting clear and understandable answers. Nothing has been to much trouble for them. I have been having correspondence with Matthew and he has been exceptionally helpful. Well done.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

The whole experience of buying my home…

The whole experience of buying my home was so smooth. I completed in 7 weeks!! Chris Chan and his team in Cardiff have been brilliant from start to finish. Their communication, advice, swift replies and personal touches made me feel so at ease and in good hands. Thank you so much!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Employment Law Support From Start to Finish

I recently worked with Karl Thomas at Howells Solicitors on a complex employment matter, and the service was exceptional from the very first conversation. Their employment law team combines expertise with genuine humanity—something that makes all the difference when you’re navigating a stressful situation.

My solicitor was clear, calm and incredibly knowledgeable. Every step of the process was explained in plain English, with realistic expectations and thoughtful guidance. What really stood out was the balance of professionalism and approachability; I always felt heard, supported and fully informed.

Thanks to their meticulous advice and strategic approach, we reached a resolution that I’m genuinely relieved and grateful for. I wouldn’t hesitate to recommend Karl at Howells to anyone needing employment law advice.

28 November 2025
Unprompted review

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