I have been a longtime customer of HSBC joining the Midland Bank as a student. I find the services to be comprehensive and generally customer focused. The online banking is easy to use although I do m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a meeting with Margaret in order to find some good financial advise and she was very helpful. She clearly explained my options related to my situation and has such a human approach that she wil... See more
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On meeting Rachel Wilkie at HSBC Sheffield Medowhall, found her very polite and welcoming. We were there to ask questions about our future finances. Rachel was very helpful with our questions and also... See more
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Had the pleasure of meeting Lee Barwick several times at the Guisborough HSBC branch. What a polite patient and professional person , a credit to HSBC. Went above and beyond to make sure what we neede... See more
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Company details
Written by the company
HSBC UK helps millions of people look after their day-to-day finances and manage their wealth, offering retail banking and wealth management to personal and private banking customers. We partner with businesses from small and medium sized enterprises to large corporates – supporting every stage of their growth and their international ambitions – through our universal banking capabilities. Please kindly do not share any personal or sensitive information.
Contact info
United Kingdom
- www.hsbc.co.uk
4.4
Excellent
28k reviews
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Very impressed.....
I am very impressed by the services and assistance that I have received from HSBC since opening my account with them. Would highly recommend them!
5 May 2026
Unprompted review
Reply from HSBC UK
Thank you for your review, Elaine ✨. We’re really pleased to hear you’ve been impressed with the service and support since opening your account, and we appreciate the recommendation. Have a lovely day🤝
I visited HSBC Bridgnorth branch today…
I visited HSBC Bridgnorth branch today and was greeted and helped by a lovely lady called Anita. Very friendly and helpful trying to help me change a standing order that I was having trouble with. Whilst assisting me she also mentioned that I could open a savers account to earn money rather than in my other account where it wasn’t earning any interest at all. She also called me back because she found my bank card which I’d left on the side by mistake. Thank you so much Anita you were fab. 10/10 for customer service x
9 July 2026
Unprompted review
Reply from HSBC UK
Thank you so much for your wonderful feedback, Anna! It sounds like your experience at our Bridgnorth branch was fantastic, especially with Anita's help, and that she went above and beyond, not only helping and supporting you with your standing order but also suggesting a Savings Account so that you can earn more. It's also nice to hear that she called you about your card. It's great to hear that you had such a positive experience! 🏦
I’m waiting for 50 days more for…
I’m waiting for 50 days more for transferring money to HSBC ISA. No news, no notification, no any staff or message come to me. What’s going on HSBC?
9 July 2026
Unprompted review
Reply from HSBC UK
Hi Kenny! 👋 We are currently experiencing a high volume of requests, and have a backlog of ISAs waiting to be opened, which is resulting in longer than usual processing times. Transfers from other providers will still qualify for the reward offer, as long as you've completed a transfer application, we've received it by Monday 11th May 2026, and other criteria's are met. Please note that this can take up to 30 calendar days as an industry standard, with transfers taking up to 70 days. You won't lose out financially, and will receive the full amount, including backdating, as well as remaining eligible for the incentive. Thank you for your patience. 💷 -Jack
Reply from HSBC UK
Thank you for your kind words, Robert! We're thrilled to hear that you had an excellent experience with us. It's always great to know that our service has made a positive impact. Your feedback really motivates us to keep delivering the best. If you have any more thoughts or suggestions, we'd love to hear them via Social Media on X, Facebook or Instagram @HSBC_UK between 8am and 8pm UK time every day! 🙌
Excellent service have had my account a…
Excellent service have had my account a few years never had any hassle in branch staff are always knowledgeable and polite always there to help
1 July 2026
Unprompted review
Reply from HSBC UK
Thank you for your kind words, Malcolm! We're thrilled to hear that you've had a great experience with us over the years. It's amazing to know that our branch staff have been knowledgeable and polite, always ready to help. Your feedback means a lot to us, and we're here whenever you need support via Social Media on X, Facebook or Instagram @HSBC_UK between 8am and 8pm UK time every day! 🏦
Customer since 1985
A current account was opened in 1985 with Midland Bank. HSBC has been responsive and secure with all my accounts since then.
9 July 2026
Unprompted review
Reply from HSBC UK
Thank you for banking with us since 1985 and leaving us a review and feedback on this 🙂
My bank account is in Bracknell
My bank account is in Bracknell, myself and the family moved to Warrington, however, we did not move our account. I generally use the online facility and have no problems with this, the staff in the Warrington branch are very helpful if I need to see someone face to face for a specific question.
15 May 2026
Unprompted review
Reply from HSBC UK
Thank you for your feedback, Paul! It's great to hear that you're enjoying the convenience of Online Banking while still having access to our friendly staff at the Warrington Bridge Street branch when needed. It sounds like a smooth setup, even with your move from Bracknell. We're glad you're finding everything works well for you. If you ever have any more thoughts to share or need help and support, please feel free to reach out via Social Media on X, Facebook or Instagram @HSBC_UK between 8am and 8pm UK time every day! 🏦
HSBC has been our bank for decades
HSBC has been our bank for decades and we’ve always had good service. Have a UK call centre is what has kept us with HSBC. We’ve used many of their services, loans, mortgages, overdrafts, private and business accounts, investments and much more. They treat us well and we stay loyal.
It would be good to have travel insurance, but being over 70 is the cut off despite very good health and fitness.
It is almost impossible to provide feedback. The autobot is annoying and a closed loop system. The list of payees is not a list of payees but a list of payees + reference. Multiple different payments to one payee can fill up the limited list. This really should be changed.
But we like HSBC and will stay with them.
9 July 2026
Unprompted review
Reply from HSBC UK
Hi there, thank you for your feedback and for banking with HSBC for so many decades. We’re pleased to hear you’ve consistently received good service and that having a UK call centre has been an important reason you’ve stayed with us. It’s also great to know you’ve trusted us with a wide range of services over the years, and we appreciate your loyalty.
We’re sorry to hear your frustration around travel insurance eligibility, the difficulty in providing feedback, and your experience with the chatbot. We also understand your point about the payee list showing payees plus references, which can quickly use up the limited space when you make multiple payments to the same organisation. We’ll take this on board and share it with the relevant teams as part of our ongoing improvements.
Thank you again for taking the time to tell us what’s working well and what needs to be better. We hope you enjoy the rest of your day 😊
Visited Clampham Junction HSBC branch…
Visited Clampham Junction HSBC branch today , the most charming man Kamil Akinti helped me with so many questions on ISA and put my mind completely at rest and guided me for future transactions .🎉🎉🎉🎉🎉
9 July 2026
Unprompted review
Reply from HSBC UK
Thank you for sharing your experience, Victoria! It's great to hear that Kamil at our Clapham branch was so helpful and charming during your visit. It sounds like he really took the time to answer all your questions about ISAs and put your mind at ease. We appreciate your feedback and are glad to know you feel guided for your future transactions! 💷
Good experience with Naoimh McCornick
Working with Naoimh McCornick the mortgage advisor for our mortgage application. She was very friendly throughout, gave very clear explanations and was patient with us throughout the whole process. Really appreciate having her.
7 July 2026
Unprompted review
Reply from HSBC UK
Thank you for sharing your experience, Tunde! It's great to hear that Naoimh was so friendly and provided clear explanations during your Mortgage application, and that her patience throughout the process really made a difference. We're glad to know you appreciated her support. If you need anything else, feel free to reach out via Social Media on X, Facebook or Instagram @HSBC_UK between 8am and 8pm UK time every day! 🏡
Excellent
Excellent. Good website and easy to apply for an account or credit card. Everything works well and it's a pleasure to have an account with a professional caring bank
20 June 2026
Unprompted review
Reply from HSBC UK
Thanks for your review, Nicholas✨, we’re glad the website’s easy to use, applying is straightforward, and everything’s working well. We appreciate your kind words🤝.
Great onboarding experience with Brenda!
Brenda was clear, professional, friendly and warm during our Premier Account Onboarding telephone call. There was a lot of information for her to talk through with us and she made the experience a good one. Thanks Brenda!
8 July 2026
Unprompted review
Reply from HSBC UK
Thank you for sharing your feedback, Wendy! It's amazing to hear that you had such a great onboarding experience with Brenda, and that her clarity, professionalism, and warm approach really made a difference, especially when there's a lot of information to cover. We're glad she was able to make the process enjoyable for you. Thank you again for your kind words! ❤️
The staff I have had to deal with were…
The staff I have had to deal with were fantastic as helped me as an 85 year old war disabled veteran. They did everything for me
3 July 2026
Unprompted review
Reply from HSBC UK
Thank you for sharing your experience, Alan! It's heartwarming to hear that the staff went above and beyond to assist you. As an 85-year-old war-disabled veteran, you deserve all the support, and it sounds like they really made a difference in your visit. We're glad to know you felt well taken care of. Your feedback means a lot! 🎖️
Went to my local branch in Cambridge to…
Went to my local branch in Cambridge to sort out my banking and was looked after and made to feel valued by Shaimaa.
4 July 2026
Unprompted review
Reply from HSBC UK
Thank you for leaving us a review about the experience you have had from Shaimaa at the branch in Cambridge🙌
I have banked with HSBC for 20 years
I have banked with HSBC for 20 years, and I must say it is one of the best banks I have ever used.Over the years, I have experienced some financial difficulties, and HSBC has always been incredibly supportive. They have helped me cope during challenging times through the services and assistance they provide.Like any organization, there may occasionally be one or two individuals who are not as understanding of certain situations. However, I have been fortunate to speak with many excellent customer service advisors who have consistently been professional, compassionate, and helpful.HSBC has always been customer-focused, and having banked with other institutions in the past, I can confidently say they are exceptional at what they do.Thank you, HSBC, for all your support over the years!
9 July 2026
Unprompted review
Reply from HSBC UK
Thank you for sharing your experience! It's great to hear that we've been such a reliable partner for you over the past 20 years. Your appreciation for our support during tough times really shines through, and it's nice to know that our Customer Services Team have been consistently professional and compassionate. It sounds like they've made a positive impact on your banking journey. Thank you again for your feedback! ❤️
Saw Rebecca in Dolgellau branch
Saw Rebecca in Dolgellau branch. She was extremely friendly, helpful and really helped me with my account also with the app on the phone.
9 July 2026
Unprompted review
Reply from HSBC UK
Thank you for leaving us a review about the service you have received from Rebecca in the Dolgellau branch 🙌
Great bank
Great bank, been with them for over 50years.
Good selection of accounts, very easy to deal with& to speak to.
Very helpful & understanding of you have a problem & quick to sort it out.
A Bank I think you can trust
9 July 2026
Unprompted review
Reply from HSBC UK
Thank you for leaving us a review about the service you have received with banking with us for over 50 years we appreciate your lovely feedback 🙌
I have been with the HSBC for around 45…
I have been with the HSBC for around 45 years. Ive had loans which ive always paid back on time. Never been overdrawn. Have a balance in current account of aound £1000 pounds always. A year ago i needed a new lap top urgently so i applied for a £2000 loan. Used the automated system and was turned down. No reason given. In the end i managed to loan the £2000 which has been paid back. I have around 90000 with the hsbc. I would say im a loyal customer and this is not how you should treat them.
24 July 2025
Unprompted review
Reply from HSBC UK
Hi Steven, apologies for all the inconvenience caused. If you need any support in the future regarding any online applications, please feel free to reach out to us in an alternate way listed on this page 🌐https://grp.hsbc/62044BEJiwj, so we can support you. Appreciate your honest review.
Very good onboarding phone call
Very good onboarding phone call
Kevin explained fully and a very efficient
8 July 2026
Unprompted review
Reply from HSBC UK
Thank you for your review, Rachel ✨. We’re pleased to hear you had a very good onboarding call and that Kevin explained everything clearly and efficiently. Thanks for choosing HSBC🤝.
Longtime satisfied customer
I have been a longtime customer of HSBC joining the Midland Bank as a student. I find the services to be comprehensive and generally customer focused. The online banking is easy to use although I do miss the interaction with people and now if I need a branch it is a ten mile journey away. There has never been any incentive offered by other banks that have made me think of leaving HSBC. I am a loyal customer and think that over 50 years with them shows how much I think of them.
9 July 2026
Unprompted review
Reply from HSBC UK
Hi Alan, thank you for your review and for your loyalty since the Midland Bank days. We’re glad you find our services comprehensive and online banking easy to use, and we’re sorry your nearest branch is now further away. If you ever need support without travelling, we can help via the app or by phone. Have a lovely day🤝
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