HSBC UK Reviews 27,125

Thomas went through a re mortgage application to assist us releasing funds thanks to equity in our property. Thomas explained every step clearly. He clarified our understanding. He revisited points we had questions about to ensure clarity. He gave alternative options because our pay slips would not upload onto the required platform. Thomas went at our pace. Very knowledgeable. Would recommend HSBC, and definitely Thomas to assist customers with their mortgage appointments. Excellent, efficient service. Thank you.

Ollie Best has been our HSBC relationship contact for me and my partner for some time now. He is very attentive and helpful and deals with all aspects of our accounts including day-to-day operations, investment and other banking products. He is very friendly, easy to get on with and knowledgeable. He is also very available to discuss any questions or concerns we may have. If we can't get hold of him immediately, we simply leave him a message safe in the knowledge that he will revert to us very promptly which we appreciate greatly.

Oliver Best (relationship mgmt) and James Hart (wealth/financial planner) have provided exceptional support and financial expertise Sept last year in explaining how I can grow my portfolio - it has since grown with a healthy return.

In the process of making decisions - my inquisitive nature means I probably have more questions than most of their clients but they handled it really well and promptly.

The customer service centre is also excellent - most call centres take a long time to answer but I have never waited more than 10 minutes.

I have been banking with HSBC for as long as I can remember. And they have never disappointed me.

I have never had a Relationship Director with my bank before, so I wasn't sure what to expect. I received a call from Ollie Best, who introduced himself to me and explained the services offered. He was very knowledgeable and cordial at all times. I was and still am very impressed. He arranged a meeting for me to come and see James Hart in relation to my pensions and they both generally advised me, which has been valuable advice! When I was on holiday and requesting very prompt information out of Ollie in support of my passport application, he dropped everything to help me. I couldn't be more impressed with Ollie. Thank you.

5 stars - Rajesh Jha was really helpful. Mortgage application process was so easy and I am very happy with the service.

Had a lovely conversation today with Bhuvana who took me through my Premier account onboarding. The call went great and Bhuvana was friendly and helpful throughout whilst making the appointment feel personal to my needs and wants as a customer. I felt well informed at the end of the call and knew exactly what the next steps would be to complete the process. Truly a perfect example of the customer service you’d expect from your bank!

I've banked with HSBC for over 30 years. Branches closing down and the lack of being able to speak to people on the phone with clarity has made this a terrible experience recently. When you phone the line is often bad, and although the call centre staff have quite good English they are often difficult to understand and do not understand the customer all the time.
I opened a credit card dispute with Lufthansa because my flights were cancelled. Lufthansa agreed I should receive a refund, but this was never processed so I contacted HSBC. Firstly I was told I could not open a dispute, and this was resolved swiftly when I opened a complaint with HSBC (this has been the only positive part of my experience, with a complaints manager based in Britain).
Lufthansa have rejected my claim, citing they provided part of a service. This is impossible because the flights we booked were cancelled. They claim the tickets were non-refundable, even though it was them who cancelled the flights. HSBC have been incompetent in dealing with this so far.
I have spent days on phone calls and online chats trying to resolve this and it is still ongoing. HSBC send emails that are difficult to decipher and do little to explain the process.
I feel extremely underappreciated by the credit card team, and the service they have provided so far has been terrible.

Had a telephone mortgage appointment with Caitlin Munro. Caitlin was very professional, made the nearly 2 hour telephone call easy and enjoyable. She was able to answer all our question in detail without using any jargon. Advised us on different products and walked us through other deals, to ensure that we were getting the best deal out there.

I had issue with my mobile banking app access, I went to HSBC Kilburn and I was assisted by Sangita, who is very friendly and knowledgeable, she made the whole process very simple and explained everything about my banking facility. Thank you for your patience and understanding.

Excellent and super professional service today by Zeena (Deepa Taylor) @ HSBC Mortgage Team...respected our limited time window and addressed all matters of our mortgage Switch and future mortgage renewal...thank you Zeena.

Olalekan in the HSBC Derby branch helped us open a joint account, savings account and a credit card application with so much patience. He is very polite and friendly and extremely professional.

Good customer service. Very patient with customer. Anas is good with people.. I appreciate his knowledge.

Excellent Service Anas was fantastic and the way he helped me with the fraud situation was amazing . He is very knowledgeable and the care and patience he showed was tremendous. Highly recommended. I never do surveys but I took time to do it as he really deserves the appreciation. Need more people like him in HSBC . Thank you so much Anas

Extremely bad company. Management does not take enough responsibilities. Micro management among the workplace from my friend who work there. When customers ask to speak to a manager, manager always avoid speaking directly with the customer. Extremely poor attitude.

Have been a customer for decades, but with the Global account the bank has really stepped up it's provision.

Called in the Shotton branch today, incredibly helpful and polite.

I had a meeting with Colleen Edward it is very helpful meeting . Her service is very good .
Thanks

Jay Barot at harrow branch .
He explain in detail process and help to open online account as well as HSBC information about global transfer and uk and HSBC banking system because I am student immigranted and new to country he give good information and quick work as well .

Visited HSBC Cwmbran branch on 29/5/26. Our host was Ashima. She was a great help to both myself and my wife. Firstly she was very pleasant,patient and understanding of our needs. She gave us time to make decisions without pressure. I will say she is a credit to the branch.

I have experienced considerable stress and anxiety when opening a new cash ISA with HSBC. The problems are probably down to understaffing and incompetence at HSBC and are still not resolved.

I opened a new 1 year fixed cash ISA with HSBC on 3 April 2026. I wanted to transfer in two existing ISAs, one at Nationwide another at Charter Bank. The Nationwide transfer was requested online during the application process. The Charter Bank transfer involved completing a paper form, which was delivered by hand to the local branch on 7 April to avoid postal delays.

The Nationwide transfer completed on 21 April. I could see this money in the HSBC ISA account through their app.

Charter Bank notified me that they had sent the ISA money to HSBC on 28 April. The statement showed some general HSBC account number as the target of the payment.

The money from the Charter Bank ISA has not appeared in the HSBC ISA account even as of today – 1 June 2026, well over a month after Charter Bank sent it.

I have contacted HSBC by phone multiple times and also attended the local branch twice to find out why the Charter Bank money has not been credited to the ISA account. HSBC staff agree that HSBC has received the money. However, there is no proper explanation as to why the money has not been credited to my ISA. The main excuse is that HSBC had a lot of ISA activity at the start of the new financial year and they are having to work through this. So it seems to me that despite the size of HSBC, they are actually understaffed! Or alternatively, they are incompetent at running their business, which is after all about making sure that money gets to the right place.

I have never before experienced this when opening an ISA with any bank. I am deeply disappointed by this experience and it puts me off ever using HSBC again. But first, I need to get my money credited to my account.

Staff very helpful and knowledgeable, thank you, Great support at a difficult time for me personally. Thank you