HSBC UK Reviews 27,017

Since HSBC introduced the new login system, online banking via web browser has become unreliable and frustrating. The QR code fails to appear, making login impossible. I can only access via the mobile app and I cannot process many oversea operations. The previous Secure Key system was far more stable and user-friendly. Terrible update, terrible. What a disgrace.

Great staff and products at Hsbc Kidderminster, Stefan is very friendly and his experience is second to none.

Sheehan was good .. he treated my case really well .. all thanks to him I can now do international transfer from my home

I was helped by Andrea with my Premier Account onboarding. The service was excellent and Andrea was professional and accommodating, especially when there was a problem with the phone line my end. A refreshingly pleasant experience. Many thanks.

I spoke to Olalekan Babalola at HSBC Derby today and honestly he was very patient with me. I came into the branch wanting to open a credit card for the first time and he explained all the fine details about using credit cards and the options available to meet my needs. I am leaving the branch well informed and opened my first credit card thanks to him. 5 stars!

I visited the Balham High Road branch today with a significant issue having occurred with my account over the weekend. Maida and Carlos were incredibly helpful and understanding.

Had a meeting with Alyson at Westwood cross regarding a loan application, she was exceptional with my case and helped me with all the questions I had.

Can’t recommend this bank more, very lovely and pleasant staff and extremely professional.

Upgrade with Carolynne Kerr in Hamilton, who provided excellent and seamless service and remained very professional throughout the process. Even managed to get through the criteria in under 60 mins, which was appreciated.

Wonderful to meet a caring and empathetic member of staff who was so very helpful.

Our meeting was extremely useful. Tanya Narsinghani was incredibly well informed for all aspects that we needed to discuss. Her clear explanations and answers to our questions were genuinely helpful. Above all, her humanity and skill in communication was very reassuring at a time when genuine personal contact is diminishing.
A great asset for the branch.

Alison was great - excellent customer service and clearly explained everything to me.

I went to the hsbc branch in phymouth where Jharna assisted me with my query. Thank ypu as everything was easy and very approachable manner and helpful till the end.

Carl in sconthorpe is the best best men man and good service at his work

Oudated/segregation

Dear Branch Manager,

I am writing to formally express my sincere gratitude for the outstanding service I recently received at your SM1 1DU branch, specifically from Mr. Eddie Wong.

Recently, I visited your branch to open a new bank account and required assistance with some complex account issues. Throughout the entire process, Eddie demonstrated an exceptional level of professionalism, patience, and dedication. He took the time to understand my situation thoroughly, guided me through the procedures step-by-step, and efficiently resolved all the issues I was facing.

Moving to a new financial environment can be overwhelming, but Eddie’s expertise and warm reassurance made the experience smooth and stress-free. His attention to detail and excellent customer service truly embody the high standards of HSBC UK.

Please convey my heartfelt thanks to Eddie. He is a tremendous asset to your team, and his efforts are deeply appreciated.

Thank you once again for the wonderful service.

Yours sincerely, Ashley

Angela Corr Mortgage Advisor was excellent, spent time explaining our options, was very patient as we went away to consider and then arranged 3 follow up meetings.
Replied to emails swiftly.
Would definitely request Angela again
Thank you

My wife and I have recently had the good fortune of being appointed Lara Coates as our mortgage advisor, who helped us not on one, but two occasions. She worked to some incredibly tight time constraints and made sure that we had our offer from the bank incredibly quickly. A real credit to the company.

Insult to my intelligence AFAIN.
I always pay my credit card in full every month. last month I needed to spend a lot on new hearing aids for which I used my credit card. HSBC email me 2 weeks before the payment is due to tell me to make sure I have sufficient funds in my current account to cover the payment. Like maybe I am stupid and am not aware this is the case.
Some time ago a made a transfer to my overseas account in sterling which HSBC erroneously converted into US Dollars (tis being an automatic default when transferring funds abroad). HSBC tried to say it was not their error, which I can assure all it was and they agreed to refund me my additional costs which they did most generously by giving me considerable more than my actual loss due to my overseas bank not charging me for converting the funds back into sterling as they were aware it was the fault of HSBC UK as the transaction had been arranged online in the overseas bank branch.
I then receive an email l from HSBC UK asking if I accept the so called gesture of goodwill to which I agreed as it more than adequately covered my out of pocket costs. HSBC UK then kindly paid the so called gesture of goodwill again into my account. Upon my return to UK I visited my local HSBC branch to complain about the mistake they had made in converting to dollars to which the arrogant employee stated categorically that they DO NOT MAKE MISTAKES. I then advised this employee that they had mistakenly paid me more than gbp1000 a second time and as they DO NOT MAKE MISTAKES I presumed it was OK to keep. Well to keep that money me thinks would be unlawful so I allowed him to reclaim it. To his credit he did .thank me for my honesty
I have had a number of other negative experiences and just put them down to the general poor service one can expect from this type of outfit.
Happy banking!
Blimey got a response where HSBC take credit for giving me a so called gesture of goodwill for compensating me for 2 errors on their part

I opened a HSBC Current Account in April 2026 and then a HSBC 1 year Fixed Rate Cash ISA (good offer), opting to transfer into this Cash ISA this years Cash ISA allowance (20k) from my Virgin Money flexible Cash ISA (holding 63k).

It took weeks before the ISA transfer process was initiated, this I understood to be due to high demand.

I phoned HSBC during the process and was horrified by the HSBC rep in India insisting I had initiated a full transfer rather than just this years Cash ISA allowance (there was no way I wanted 63k locked into an account for 1 year).

I insisted I had selected a transfer of this years Cash ISA allowance but he insisted I had selected a full transfer.

So I phoned Virgin Money and they indeed confirmed to me that a transfer of this years Cash ISA allowance had been requested by HSBC, but, having lost all confidence with HSBC, I immediately cancelled the Cash ISA transfer with Virgin Money before they had processed it.

And now I have switched my (no longer required) HSBC Current Account to NatWest for their £200 switch reward, where one of their savings products suits me.

Conclusion: A very disappointing experience with HSBC, not happy with HSBC office in India insisting I had initiated a full Cash ISA transfer when I had in fact requested a transfer of this years Cash ISA allowance (20k). Maybe this is a problem with the HSBC app and how it presents data into their system, there certainly seems to be a problem with data integrity in their system.

Applied for a credit card which was pre-approved.

I received no notification that I had applied or an application number.

I was called today asking how long I had retired and to prove my income. I explained that the card was pre-approved and that my credit score was at maximum.

The operator explained I must prove my income. To be honest I could not and can not be bothered. I do not need the card - it was a nice to have as it was 24 months interest free.

I only wanted a credit limit if £2500. I already have a Barclaycard - anyway I cancelled the application and I went for a Virgin Card which was 20 months interest free and a credit limit of £4000 which was offered automatically. I will now go and buy a new TV interest free.

I was very disappointed in HSBC.