HugeRugby.com Reviews 1,356

TrustScore 5 out of 5

5.0

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See what reviewers are saying

Rated 5 out of 5 stars

First of all the goods from HugeRugby are no fake and are 100% authentic. Easy steps when making a purchase and who can forget great discounts on very nice items saving a lot of money. There are also... See more

Rated 5 out of 5 stars

Excellent genuine Adidas Rugby Boots at great price including posting to New Zealand as we didn’t have the smaller size here for my 10 year old wearing size 8.5. I initially bought some cheaper on... See more

Rated 5 out of 5 stars

Site was easy to navigate. The brand specific size chart was really helpful. Completing the online sale was quick and easy and the international delivery was a resonable cost and very fast getting... See more

Rated 5 out of 5 stars

This company itself was really good quick dispatch and item arrived in perfect condition. HOWEVER the courier they use was not (this is a separate company) they were supposed to contact me to arrange... See more

Company details

  1. Rugby Shop

Information provided by various external sources

You can contact us for help via email info@hugerugby.com, phone, 028 256 45371 or on Twitter @HugeRugby


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Speedy

Speedy, efficient service and a great product

10 July 2018
Unprompted review
Rated 5 out of 5 stars

Easy, fast, hassle free

Site was easy to navigate. The brand specific size chart was really helpful.
Completing the online sale was quick and easy and the international delivery was a resonable cost and very fast getting to Australia. AusPost let the side down a little bit by being slow at this end but, all in all, it was a faster delivery internationally than the majority of domestic deliveries over a tenth of the distance.

Very happy with Huge Rugby and would not hesitate to buy from them agsin.

30 June 2018
Unprompted review
Rated 4 out of 5 stars

Delivery great, website needs updating

I was pleasantly surprised by the speed of the delivery service, the item arrived inside the published timeframe. The website needs to be updated and brought into the 21st Century, particularly for mobile use. Communication, via email, was good.

23 June 2018
Unprompted review
Rated 3 out of 5 stars

Took over 10 days for item to be…

Took over 10 days for item to be dispatched and another 3 working days for delivery . I was never kept informed and had to contact them regards delays as on line tracking status was "processing". Poor service although quality of goods are fine.

19 June 2018
Unprompted review
HugeRugby.com logo

Reply from HugeRugby.com

Hey David,

Thanks for your order and review.

As you requested the boots be personalised, that can add an additional 5-7 working days onto the dispatch time, you did order at a particularly busy time of the season so it did take the full additional time but all this information was communicated on the Personalisation page and T&Cs.

The order status was accurate as 'processing' is the status your order sits in until the personalisation has been added. Once it was dispatched, you received an email containing your tracking number and the package was delivered within the time frame indicated on our site.

I'm sorry to hear you felt the service was poor, our average response time to your emails was 69 minutes but we are aiming to bring that down below 60.

Thanks again for your order and hopefully there's plenty of tries in those boots!

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent genuine product. Would recommend to others and use this website to purchase again. Thanks.

14 June 2018
Unprompted review

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