Hulu Reviews 

3,254
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, most reviewers were let down by their experience overall. Many people found the service to be disappointing, citing constant buffering, playback errors, frequent app crashes, and excessive ads, even with paid subscriptions. Customers felt the pricing was too high for the poor quality provided, with technical issues and an unhelpful user interface. However, some customers appreciated the good variety of available shows and programs. Conversely, many reported issues with content access, like locked playoff games or specific shows not playing despite a subscription. Reviewers also experienced problems such as sound lagging, incorrect aspect ratios, and shows not resuming.

What people talk about most

Service

Customers consistently note negative experiences with service, with many describing it as the worst streaming... See more

User experience

Customers had negative experiences with user experience, citing constant buffering, slow performance, and... See more

Price

Reviewers highlight significant dissatisfaction with pricing, citing frequent and substantial price... See more

Application

Consumers find the app to be frustrating, citing constant buffering, glitches, and an inability to load... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would make my rating lower than one star if possible. Too many ads to watch. They suck you in with a low price, make it unwatchable, forcing you to upgrade to a ridiculously expensive bundle while... See more

Rated 1 out of 5 stars

Recently any shows I want to watch on TLC, OWN and sometimes Lifetime, I receive a P-DEV320 error showing, "We're Having Trouble playing this". Nothing on TLC or OWN plays unless it's currently live... See more

Rated 1 out of 5 stars

Hulu used to be one of my favorite streaming services. Now it’s nearly unwatchable. The buffering is nonstop, and I routinely have to close and reopen the app several times just to finish one epis... See more

Rated 1 out of 5 stars

Hulu owes me a refund of $90.87. Hulu refuses to resolve this matter. Despite my numerous attempts to resolve the matter ( including contacting their legal department), I have still not received my... See more


Company details

  1. TV shop
  2. Electronics store
  3. Film rental store
  4. Movie streaming service

Information provided by various external sources

Hulu.com is a free online video service that offers hit TV shows including Family Guy, 30 Rock, and the Daily Show with Jon Stewart, etc. Our extensive library also includes blockbuster movies like In the Line of Fire. Start watching now. No registration or downloads required.


Contact info

1.2

Bad

TrustScore 1 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(3,254)

455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The quality was terrible

The quality was terrible. The resolution and sound quality would change as we were watching a show. Channels would go black or just a blue screen. I cancelled and went back to YouTube Live TV

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Hulu is a horrible company

Hulu is a horrible company! They overcharged me . I called and had to dispute all the charges they charged me over the year! They would only repay me for 4 months. The worst company ever. Never would offer me a cheaper rate for awhile after their initial mistake. Wanted me to pay full price ! Hulu is a joke ! Please check your bank accounts daily cause they will get you too! Fraud comapny

23 January 2026
Unprompted review
Rated 2 out of 5 stars

I see the “We’re having trouble playing…

I see the “We’re having trouble playing this” message at least once a day. Today, I’ve seen it 3 or 4 times and the sun just set. Can’t watch Blackhawk vs Caines game on Hulu even though there is a tile for it on my Home Screen

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Subscription price

The streaming service it's ok, but even payjng, they include way too many 1:30secs commercials at least 5 for every episode of a TV series. That's a lot of advertising for such short time episodes.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible app

Terrible app, MILLIONS OF ADS per episode, just bad overall. I would not recommend. You can watch most of their series somewhere else. Not worth it.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could rate it with zero stars

Wish I could rate it with zero stars, have to force hulu to stop working, log in, and change my location each time I turn on hulu. Hulu gives you 4 changes before they lock you out, well sometimes I turn on different tvs over 4 times a day in the same house and hulu locks me out of live tv. So I have to call hulu and go thru the questions of them accusing me of sharing my subscription with others and then they reset my account. Getting very tired of calling them daily, I have them on speed dial until I change my service. When I ask tech support for a supervisor, they tell me they are and they are providing the best service for me. All I can say is BS

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Glitchy

Every time I try to rewind, it keeps immediately jumping back forward, which keeps me from properly watching a show if I go back 10 seconds it’ll play two seconds and then jump back to 10 seconds and I just went back which puts me ahead of where I was even if I exit the app come back it does the same thing.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

The worst application available

The worst application available. Every single day this atrocious application doesnt work. It will never open correctly. Over half of the shows or channels do not even open. My recommendation is move to YouTube TV. This is awful

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Hulu won’t let you watch football

All the other streaming apps, Peacock, Paramount, except Hulu let you watch the playoff games when you pay for a subscription. Cheap Hulu wants you to pay for their live TV. They are very cheap and what they provide is lousy compared to other streaming platforms.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Look at these low ratings

I like the content but they play too many ads FAR FAR more than any other streaming services. I'm not interested in paying more so will likely just drop my subscription.

17 January 2026
Unprompted review
Rated 2 out of 5 stars

Please Rewind!! Do Better !

Hulu is one of the more expensive apps to have. And I believe since the very beginning it has been having this same issue. You cannot go back and look at something that you missed without it jumping around and skipping back to where it stopped. It is so frustrating. You would think they'd have it fixed. Cuz I know it's been going on at least a couple years.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Hulu has great content which I enjoy

Hulu has great content which I enjoy. However, the platform itself is torture with constant buffering, getting dropped repeatedly, and the ads almost every five minutes.Hulu would not be worth it even if it were free.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Misleading ad

Clicked on one month free promo, got charged from day one. Contacted CS, was told only for basic plan, but the promo was literally displayed in the basic plus Disney package I chose. Very confusing.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Paying for a non-existent account

Before Disney bought out Hulu we had a Hulu account. Right after Disney acquired Hulu we canceled Hulu and got the Disney/Hulu/Espn service for college football season. We cancel that service last month. I just noticed that on 1/2/26 $13.79 was charged to our bank account from Hulu. I looked back and it had been going on for months, even though we had the combined account with Disney and had canceled plain Hulu. Hulu customer service claimed we had no active account and we cannot log into any accounts without the screen showing up that describes the different accounts we can purchase-again meaning we have no active account. It’s not under a different email, it’s a screw up on Hulu’s part that they can’t fix. Finally I had to have my bank make it so Hulu cannot draft any transactions against our account.
I wasted HOURS dealing with this. They had enough info to bill me every month, but couldn’t cancel my payments on an account they said didn’t exist.

6 January 2026
Unprompted review

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