The products are fine, albeit a bit overpriced. However, I was appalled by the amount of plastic packaging used for my order. Within the plastic bag my order came in, every single pair of underwear wa... See more
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Hunkemoller the worst online shop ever . I have bought 2 sets of lingeries on their website. After the payment i received info, that bra from 1 set is unavailable, however they send my order anyway. i... See more
Company replied
It doesnt matter what I order from Hunkemoller, because it always fits to a T. And using trustpolite to deliver is great. Why you adk. Well trustpolite gives a garantee for all deliveries.
Company replied
I bought a Bikini Top, bikini bottoms, swimsuit size M. The size fit perfectly. The models are perfect and shape the body. The material is very good quality. I am very satisfied!
Company details
Information provided by various external sources
De nummer 1 lingeriespeciaalzaak van Nederland, voor elk moment en elke stemming. Het grootste assortiment voor iedereen. Tweewekelijks nieuwe collecties.
Contact info
Netherlands
- www.hunkemoller.nl
3.6
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
Always very happy with the underwear from Hunkemoller. Just received very nice sets for a good price. Customer service is quick and nice.
16 March 2023
Unprompted review
Good customer service
The order was not complete, one item was missing. However, the customer service was very nice and I got a refund right away.
10 January 2023
Unprompted review
Beautiful
Beautiful, sexy underwear, excellent quality and fast delivery - I do adore Hunkemoller, worth every cent spent on it!
29 December 2022
Unprompted review
The lady that was at the shop was not…
The lady that was at the shop was not really nice, not even a small smile gave....
27 August 2022
Unprompted review
Hunkemöller good materials
Very good materials and good services. The pickup process is quick and is an excellent experience.
12 August 2022
Unprompted review
Long delivery
As always products are perfect, but the delivery time was too long. I have waited 4 days for delivery, when on the website it says I will receive my package next day if goos are ordered before 10 PM.
11 July 2022
Unprompted review
Didn’t received my order
Didn’t received my order ! No contact phone number ! Be careful
16 June 2022
Unprompted review
Top,top,top
16 February 2022
Unprompted review
Reply from Hunkemöller
Hi, bedankt voor je bericht. Wat fijn om te horen!
TERRIBLE customer service
TERRIBLE customer service
I had to contact them like 5 times, because they never have available agents and I have to "try later". The first person to "help" me was Esthee, she answered my question and closed the chat right away, before I could continue with my other question. So I had to "try again" to reach someone available. This time it was Alyson, who told me something completely different from Esthee. I asked her why, she said that's the policy and closed the chat right away?!
i tried also the Facebook chat but I didn't get an answer in over a day lol
15 February 2022
Unprompted review
Reply from Hunkemöller
Hi, thanks for your message. Sorry to hear that you couldn't reach us.. The best way to contact us is via our live chat. A colleague will be happy to help you there
I really like it
12 February 2022
Unprompted review
Reply from Hunkemöller
Hi, thanks for your message. Great to hear. Enjoy your purchase!
Cadeaukaart
On 15 December I ordered a cadeaukaart from Hunkemoller. I still did not receive it. I keep on sending emails and try to phone but it is impooible to get hold of klantenservice. This was the first time I ever ordered anything from Hunkemoller but it will also be the last. PLEASE JUST REFUND MY BANK ACCOUNT if you cannot do anything about it. I am very disappointed!! Helen I cannot even make contact with live chat as advised by Hunkemoller
20 January 2022
Unprompted review
Reply from Hunkemöller
Hi, thank you for message. We're sorry to hear that you couldn't reach us. The best way to contact us is via our live chat. A colleague will be happy to help you there
Perfect 🥰 All went great
Perfect 🥰 All went great, very good quality!
17 January 2022
Unprompted review
Reply from Hunkemöller
Hi, thanks for your message. It's very nice to hear that everything went well. Enjoy your purchase!
Reply from Hunkemöller
Hi, thanks for your message. That's very nice to hear. Enjoy your purchase!
Reply from Hunkemöller
Hi, bedankt voor je bericht. Wat fijn om te horen dat alles goed is verlopen. Veel plezier met je aankoop!
No reachable costumer service
No reachable costumer service. Awful experience. Avoid this company.
29 October 2021
Unprompted review
Reply from Hunkemöller
Hi, thank you for your message. Sorry to hear that you couldn't reach us. It has indeed been rather busy but they are doing everything they can to respond as soon as possible. It's best to contact us via our live chat. A colleague will be happy to help you there
Non-existent customer service
Trying to get in touch with ANYONE from customer service for over a week now. No response anywhere! Calling within opening hours (9 to 17) and always getting an automated message that there are no workers available, after which the line disconnects! Unacceptable!
13 September 2021
Unprompted review
Customer service ignores customers
Customer service ignores customers
The order from February is lost and not delivered. Lots of attempts of contacting customer service are unsuccessful as they simply do not react for a month. Waited twice more then 30 min. on the telephone line - 0 reaction. Waited for the online chat that showed I was 7th in a line only to get to be the first (in an hour) to read that no employee is available. Left message in Facebook - 0 reaction. All of my emails were ignored as well.
22 March 2021
Unprompted review
I ordered a large package in cyber…
I ordered a large package in cyber monday.
The website says 5-6 days for delivery.
I got it in 6 days!
really cool, I did not expect it, especially because it is a corona / cyber monday
19 December 2020
Unprompted review
Worst service ever
Worst service ever. Don’t except anything from the hoog catherijn store.
26 November 2020
Unprompted review
mega god service
2 February 2020
Unprompted review
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