On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have no... See more
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I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Joh... See more
What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my... See more
Company details
About Hushmail
Written by the company
Hushmail – Secure Email and Forms for Healthcare and Therapy
Hushmail helps healthcare and therapy professionals protect their clients’ privacy with easy-to-use, HIPAA-compliant email and online forms.
For over 25 years, Hushmail has supported solo and small group practices with encrypted email and e-signable forms designed specifically for healthcare. Our goal is simple: make secure communication feel effortless — even if you’re not tech-savvy.
- Send and receive encrypted emails with one click
- Collect client information and e-signatures through secure online forms
- Use your own domain or choose from healthcare-friendly options
- Get personalized, patient, and knowledgeable customer support
Thousands of therapists, counselors, and healthcare practitioners trust Hushmail to handle their clients’ most sensitive information safely and professionally.
Hushmail is more than email — it’s peace of mind for you and your clients.
Hushmail for Healthcare
Written by the company
- Secure email
- Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
- Secure web forms
- Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
- E-signatures
- Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.
14-day free trial
Experience Hushmail risk-free
We know it’s not easy choosing the right technology for your practice or clinic. That’s why you can try Hushmail for Healthcare 14 days free. Explore secure email, e-signatures, and customizable web forms — all built to help you protect client privacy and simplify your workflow. If you decide Hushmail isn’t the right fit, you can cancel anytime during your trial with no obligation.
Contact info
Suite 360, 580 Hornby Street, V6C 3B6, Vancouver, United States
- +1-877-533-4874 (toll free)
- marketing@corp.hush.com
- www.hushmail.com
4.3
Excellent
634 reviews
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Not worth it. Headaches. Hassles.
I have been with this company for a number of years, there is still no way to save a draft if you have email templates. It is a bare bones basic service that works only part of the time. The app crashes constantly and emails from your website will end up in your spam or junk mail folder. There is no resolution for this. You only get the runaround. Not worth the money for basic encryption.
20 February 2024
Unprompted review
Reply from Hushmail
I'm sorry to hear about your frustrations with our service. We've heard from several customers that they would like a compose template feature, so we're happy to announce we will actively work on it this year. We're glad you are working with our Customer Care team to resolve the issue of emails landing in spam or junk folders. Please book the call they offered so they can walk you through your settings. We're here to help.
Clinical Psychologist
This has been a great way to communicate in a confidential manner and easy to use.
14 February 2024
Great Customer Service and Product
I love the customer service I receive as well as the benefits that Hushmail has to offer. With the line of work I do, it is so important to have the ability to communicate securely when working with clients and handling their needs. This system gives the ability to provide better care for them while keeping the details of things safe.
14 February 2024
I purchased the release of information…
I purchased the release of information forms and they do not work. I went through customer service and they told me how to fix the problem. It worked one time and then went back to prefilling old information on to the release. This is a HIPPA violation so I cannot use this software. Very disappointing. Other wise things were fine,
14 February 2024
Reply from Hushmail
Thanks for taking the time to complete our satisfaction survey. However, it appears there was a misunderstanding, and it seems you inadvertently left a review for the wrong service provider.
You told us you purchased the release of information forms, but you can't purchase form packets from Hushmail at this time.
This is Hushmail's TrustPilot profile :)
Great customer service Marc was very…
Great customer service Marc was very patient with us and walked us throughout the steps in using the forms and learning other features of Hushmail
9 February 2024
Amazing product!
Communication from the company is great. Set up was easy. User friendly. Overall, I am pleased.
4 February 2024
Hushmail is really easy to use
Hushmail is really easy to use. It is very secure. It's really easy to build forms and upload them onto our website, and the replies come directly to our Hushmail box.
18 January 2024
Best customer service I've experienced
Best customer service I've experienced. Always helpful, patient and kind.
4 January 2024
Everyone is very responsive and…
Everyone is very responsive and helpful, especially with those of us who are not very computer literate.
21 December 2023
I have been trying for MONTHS to cancel…
I have been trying for MONTHS to cancel my subscription. They just keep charging my credit card! You cannot even go in and remove your card from your account. I'm getting ready to call the Attorney General's office and file a consumer complaint. Hushmail is the WORST! I would advise anyone thinking about using Hushmail to think twice - NOT WORTH IT!
2 January 2024
Unprompted review
Reply from Hushmail
Hi Sheryl, I'm really sorry to hear about the difficulties you faced getting in touch with us to cancel your subscription. I'm pleased to see that you have managed to get this resolved with our Customer Care Team and gave us some valuable feedback about our website in the process.
We're looking to make sure that our customers have a variety of ways to contact us and I'm happy to report that we'll be making some improvements to this shortly.
I hope you have a Happy New Year and wish you all the best.
Hushmail
Hushmail has exactly what I needed for encripted email. They provide many useful forms as part of their package. I am very happy with Hushmail. The staff was very helpful and professional. Murray Kaufman, LMFT
31 December 2023
Excellent Onboarding to Hushmail Experience:
All the emails you have been sending explaining how to use this email has been extremely helpful as I'm still trying to learn all the benefits of having this email. I was very happy to log in today and see you have flags now as I have been looking for them this whole time.
30 December 2023
Used to be great, now terrible
Hushmail used to be great, I used it for years but within the last year I have been getting bombarded with spam and junk mail that I repeatedly report and block with no success. I end up with hundreds of emails in my junk folder every day, I empty it then within 5 minutes there at least 20 more. I am ready to go back to good old paper, envelope and stamps.
15 December 2023
Unprompted review
Reply from Hushmail
Thank you for taking the time to share your feedback with us. We appreciate your loyalty over the years and are genuinely sorry to hear about the challenges you've encountered recently with spam and junk mail on Hushmail.
To better assist you, please get in touch with our Customer Care team at https://www.hushmail.com/contact/support/ and share specific examples of the spam you're receiving with us.
We value your loyalty and appreciate your patience as we address your concerns.
Helpful and Responsive
I have used Hushmail now since May 2017. I have always been impressed with their customer service. Most recently they notified me that I needed to update my domain. The flag indicator wouldn't go away after the update. I emailed and the next day it was fixed and someone emailed me to make sure it was fixed. I love the speedy response and also how they keep me up to date.
8 December 2023
Easy and Compliant
The set-up was easy and there have been no technological issues. Hushmail met all of my employer’s requirement for HIPAA compliance.
1 November 2023
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