Hyatt Hotels Reviews 300

My honeymoon gift from my husband was taken from our room. We stayed at the Hyatt Regency Waikiki Beach. I contacted the hotel and security was absolutely no help at all. Their response, “I am sorry for your loss.”

If I could give zero stars I would. Raised a complaint in June after staying at one of their Inclusive Collection Hotels in Majorca (Calvia Dreams 😡). Paid for UNLIMITED LUXURY. What a joke. We received hardly anything of what was advertised when we booked. Then to top it all after a shocking 3 nights they damaged an expensive Ted Baker suitcase. The complaint has now dragged on since mid June and my emails are being ignored. Save your money and book with a hotel chain you can rely on to deliver what you pay for and take accountability for their mistakes.

I booked a hotel room at this hotel when my flight was cancelled in Denver to my next location. I booked through HotelsTonight.
I arrived at their hotel at almost midnight on Saturday, August 10th, exhausted and looking forward to a soft bed and a good nights rest. I arrived at this hotel with my room reservation confirmed, and they saw the reservation on the screen, but said unfortunately, they had no rooms available for me. I was devastated to say the least!
I am under the impression that booking through a third-party app like expedia, booking.com and others like it are representative of Hyatt itself, since they contract with these sites to get their rooms more chances of being booked. They said there was nothing they could do. I called HotelsTonight, and they promptly refunded me and called the hotel to find out what had happened. The hotel receptionist told HotelsTonight that there been an inventory mixup on their end. Iahd to find another hotel nearby, pay over the phone, and pay to take a Lyft there, finally getting to sleep close to 1 am. I reached out to Hyatt Place Peña Station the next day to give feedback about my experience fully expecting them to take some responsibility for this huge error, since I arrived at midnight and found no room available for me. The manager, Louis, told me that it’s all HotelsTonight’s fault that they had still listed a room available. Even though the receptionist fully admitted that they had overbooked. They also took no responsibility for the fact that they allow the sites to post rooms for them representing them as a company. Both managers I spoke to said they would take no responsibility and it was not their fault that there was no room when I arrived. So I asked why they allowed these third-party sites to represent them as a company because it reflected poorly on them . In fact, Louis, even though I was polite and matter-of-fact hung up on me. There’s clearly is not a good relationship between these third-party sites and the hotel company. However, the hotels continue to
use these third-party apps and we as consumers should be able to trust that when we book on them that we are guaranteed a room. I had to book another hotel and take a Lyft to it, costing me much more than what I thought it was going to pay that night. All I asked is they me compensate me a room some other time in the future. They refused. They took no responsibility and blamed it all on the third-party site.
I just want other people to know that this is a possibility with Hyatt Hotels. I personally will not be staying at a Hyatt hotel ever again. I feel like the customer service all the way through the process has been absolutely terrible. They clearly are a big enough company that they do not care about whether they get negative reviews or negative responses to certain things that happen . That is their corporate culture from what I saw.

Stayed at the Grand Central Hyatt in New York and the Chicago O’Hare Regency Hyatt and whilst I would say both hotels were lovely my issue is with paying the deposits. Both hotels took over a month to release or pay back the deposit despite having been told it would take 4/5 working days when it was taken. After numerous e mails chasing it was eventually re paid. I was paying interest on my credit card for over a month whist they held the payment . Not good at all .

We arrived at the hotel aprox. 3PM after a hot day in downtown Las Vegas (118 degrees) and was looking forward to jump into the pool.
We checked in at the lobby and there was absolutely no information what so ever that the pool was out of order.
We took the elevator to our room to change clothes and my daughter noticed a paper taped to the wall of the elevator "Pool out of order". We took the elevator down and didn't even get to our room.
I had a heated discussion with a lady in the reception and I asked for the manager. We were NOT going to stay 5 days in Vegas in 120 degress without a f….. pool.

We booked 3 nights (July 19-22) at the Hyatt Place LAX/Century Blvd. Our flight on July 19 was cancelled because of the Global outage. We wanted a refund, but Hyatt Place DID NOT RESPOND TO ANY OF OUR EMAILS OR CALLS. This was a package with 2 different airlines and a car rental involved. Both airlines and the car rental refunded us our money with no questions asked. Hyatt did not refund us our money nor respond to any of our emails or phone calls. We will no longer be staying at any of the Hyatt Hotels. Shameful company.

They are liers. The BEST price guarantee policy is a lie. They looks for the Minimum diferences (even a simple coma in the room name yo say its not the same and they cant apply the policy).
I though It was a serious brand but they behave like a cheaters

Hyatt Place Memphis/Germantown
This is the worst Hyatt in which I have stayed. Our truck got broken into, two side windows were broken and a bag with our personal belongings was stolen. Turns out that this happened two days before (we found out from another guest). We had parked the truck in a very well-lit area, right next to the pool. Management should have warned us that there were security issues.
In addition, the hotel is very poorly managed, the rooms smell, the carpet is old and EXTEREMELY dirty, the breakfast was mediocre. Management is very poor.

My stay at the Mall of America was not a good experience because of the ant Infestation or at least the room I stayed in did and I the pics to prove so. Two night stay ants in the cup of water left on the nightstand ants in breakfast plate very disappointing, told front desk at checkout an all she could do is take off a parking fee which at this point between a stay at hyatt place airport in Denver Co alot of their hotels run on very poor ethical standards to say the least and after all of it I still haven't received my deposit back 😕. Nor did I receive an email to give my feedback for my stay after I notified front desk. Very upset about this situation!

My experience at Hyatt Place Chicago River North was exceptional! I was in town for the SHRM conference, and from valet service to my room and overall stay, everything was outstanding. Special shout out to Hamza and Freddie in valet—they're incredibly efficient and know exactly what they're doing. Cho and Javy at the front desk were also very helpful and attentive to our needs. I give the entire team 10 stars! I will definitely stay here again next time I'm in Chi-Town! - Ken Green

Staying at The Grand Central New York. This hotel is out to rip you off. Adding charges that have not been agreed to your credit card. Do not stay here. Booked through British Airways holidays. Holiday ruined.

We used the Hyatt Place Nashville Brentwood, breakfast was poor, first days no room service or cleaning, only after 3 nights we received clean towels. Next time visiting Nashville will choise deffirent hotel

We stopped in a 4* Hyatt in Mallorca. At a push it made 3*. Basically a tick box system to get 4* Eg. Yes there is a safe in the room, tick. However then they charge you €3.50 a day to use it. Towels for the pool, tick. Then they charge you to change your towel.
Fridge in room, tick. Then there is nothing free in it or products to purchase.
4* with no kettle in room or iron. Yes you can borrow for you guessed it €3.50 a day. Run down hotel masonary dalling off building flying passed our balcony. and damaged my foot twice outside by pool. Food oh goodness. Same menus every night slight variation on sauce. VERY BLAND and pink chicken.
I could go on. Just to say we will not be going to a Hyatt again.

lovely property. Had a nice time with my family

Hyatt regency Birmingham stuff poor qualification and not supporting guests . In reception we didn’t get full information about parking next to the hotel…

Absolutely our favorite hotel brand that never disappoints. Always top quality check in, spacious and clean rooms, delicious breakfast, and polite staff. Great value for a comfortable and enjoyable stay.

There was high levels of repeat cash debit transactions taken from my account every day since i checked into hyatt centric.
This left myself and my family with zero balance in my account to enjoy our holiday.myself and my family saved for years to bring our 12yr old son to san francisco to visit alcatraz island .this has been a dream for my son for many years and he is also autistic so this was a very difficult situation for him to understand that all our holiday spending money had been taken by the hotel due to an error with the hotels sytem. This caused a great deal of upset and distress to not only my son but myself and my partner as we had to try to explain the situation to our son as to why his spending money for his dream tour of alcatraz island was all gone .it also left us as a family unable to enjoy our holiday and the freedom to spend our money as we intended to and to do the things we had intended to do while in san francisco.Very unsatisfied with the hyatt centric after the 1st nights stay due to the above stated situation we feel this situation completley ruined our sons dream holiday and caused undue distress and left us feeling helpless and hopeless. as parents of an autistic child life is difficult and challenging enough for both parent and child without having to deal with the added distress of loosing all our holiday money on top and we feel our holiday experience was ruined.
It was also my sons 1st time flying as was mine too.we wanted to experience this for the 1st time together and cherish the memories of flying together and visiting his dream destination.
We feel this situation had a major negative impact on the quality of our holiday and the memories we intended to make together as a family that unfortunatley was impossible to attain due to all our money being taken from my account.i hope that the hyatt centric ensures this never happens to another family as it wasnt just our family affected this happened to several other people staying at the same time.
I hope lessons are learned and no one has to experience what we did as a family.

Do NOT sign up for a timeshare with Hyatt. Regardless of what they call it, the customer service is HORRIBLE, and you’re trapped until you pay tens of thousands of dollars to line their pockets on a scam. We still owe a few thousand dollars and are still on the hook until the end of next year. Learn from our mistakes. You have no advocates in Hyatt. That department is a lie. You can offer a settlement, but they’re greedy enough to want every cent. This is nothing but a scam. You can’t book any dates. Fees increased every year. You cannot rent it, sell it, give it away, walk away.

This is how they treat veterans. We’re out thousands, and they only care about money. Spend your money elsewhere. Shame on Hyatt

Have been super pleased with our Hyatt experiences. Their points values are often better than competing brands. There is relatively good brand consistency between properties even in different areas. The free breakfast perks at the independent properties are also really nice with Globalist status.

If you look at reviews, you will notice that the Hyatt branded resorts in the Dominican Republic garner high ratings. If you have ever traveled, and then stay at Hyatt Dreams Onyx or Breathless you will be disappointed. If you have ever been to a French or Italian restaurant other than La Madelaine or Olive Garden you will be very disappointed with what they are slinging out. All of the food on both of these resorts is inedible. I bit into a hamburger at the beach bar, hit a rock and cracked my rare molar in 3 places and it had to be extracted in the US. I now need an implant. The hotel "turned it over to their insurance company." That's nice, so I need to deal with a third world insurance company now? Yep