IBM Reviews 89

It would be hard to find a firm with worse customer service than IBM. Opaque, confusing, hard to communicate and time wasting. Truly a day spent with IBM customer service would make anyone suicidal. I can see why the stock performance is so disappointing

These are the guys who own softlayer, and ran it to the ground. The support is crap. You're also charged a ton for things you can get cheaper elsewhere. Extortion mucrg

Absolutely has the worst customer service. If there was an option to give zero stars, I would. I spoke to them about cancelling my subscription and not being charged before the month started. They were not willing to help which is understandable due to the policy agreement, but what is not okay is that they later double charged me for the service that I'm not even using

My credit card was charged twice on 13th and 14th November for SPSS monthly subscription and I called 132 426 customer service and was transferred to the wrong department twice (once to business that don’t deal with invoices and another time to spss grad pack that doesn’t deal with SPSS subscriptions. I wrote an email to IBM invoice department about the matter. I later call 1800 629 135 for and was hung up on. I called 9354 4000 and was also hung up on. This is appaling service

IBM was the best business partner I ever had.
I used IBM software to connect my employees who worked from remote locations to my Architectural firms servers and to one another, We shared our work products and progress documentation with our clients their legal advisors, regulators having jurisdiction over the work and the contractors performing the construction throughout often fast tracked planning design and construction of public convention facilities .
We were a small firm, doing big projects. We got fortune 50 tools and service from IBM. From the early days of OS2 to 2015 when I retired, IBM made my Architectural firms business plan possible and successful. There is nobody better than IBM.

CRAP
We where an IBM user for years. Their Technical Services are pathetic. Used their GTS services to fix a DDOS issue and made worse.

Mixed service delayes I'm receiving product but could.be weather

IBM Company Digital River advertised on Facebook 14 DAY FREE TRIAL and stole £64.99 immediately from my bank account. I warm everybody against ''FREE TRIALS'' It is a corporate lie and I will sue them for the damage caused by their corporate greed and arrogance. I have to wait till 11th March for Paypal to possible give me my money back. If not I will go to Guardian media and to My MP and Sue IBM for £10000000

I like the service. That said, I am very pleased with the actual service I receive.

Fast customer service all the time. Highly recommended.

never do the solution is received on time nor do the case support.

Most of the SLA's are breached as no one cares till it is highly escalated.

Highly Recommending IBM

Nima Monjeri works for IMB and is a Fraud and a liar and a slumlord.

They make it literally impossible to download software.

Great products as IBM POWER8 soon 9 to run SAP HANA.
IBM Cloud and all watson products!

I worked for IBM and they are a great company

World class software company with all international benefits to their employees. I love to work with IBM.

Installed but when click on icon in Chrome, there's a blank box, so no facility to protect the website. Tried repair, uninstall, reinstall and various Rapport help/support. Still can't get it to work. Now that I've uninstalled it permanently, the Trusteer icon is still showing on Chrome - worst piece of software I've experienced in years. You get what you pay for, so I'm not surprised that this software is free. Banks should have regard to customer feedback regarding Trusteer Rapport before being so eager to recommend it- but, no doubt, they're too busy counting their profits!

Installed but when click on icon in Chrome, there's a blank box, so no facility to protect the website. Tried repair, uninstall, reinstall and various Rapport help/support. Still can't get it to work. Now that I've uninstalled it permanently, the Trusteer icon is still showing on Chrome - worst piece of software I've experienced in years. You get what you pay for, so I'm not surprised that this software is free. Banks should have regard to customer feedback regarding Trusteer Rapport before being so eager to recommend it- but, no doubt, they're too busy counting their profits!