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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, solid build, and premium feel. Many people highlight the exceptional customer service, mentioning the helpfulness and attentiveness of the staff, who go above and beyond to ensure satisfaction. The delivery service is frequently described as fast, efficient, and well-packaged, ensuring items arrive in perfect condition. However, some customers experienced issues with product quality control, such as faulty wiring or delamination. A few people also reported problems with shipping, including lost packages and delays, and a lack of communication from the company during these times.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, design, and functionality.... See more

Quality

Clients share positive opinions on quality, frequently praising the premium feel, solid build, and elegant... See more

Delivery service

Consumers find delivery service to be positive. Many customers praise the quick delivery, with some noting... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and wonderful... See more

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and attentiveness of... See more

Based on these reviews

Rated 5 out of 5 stars

We purchased 3 Galaxy medicine cabinets and had manufacturing issues with 2 of them about a year or so after installation. IBMirror not only replaced them, but was quick to send us a replacement free... See more

Rated 5 out of 5 stars

With IB you will definitely pay a premium but you will also get a higher grade product with responsive support. Trust me, in this category of imported goods, you need a company that is responsive... See more

Rated 5 out of 5 stars

I had few concerns about sizing before placing my order. Harleen from customer support took the time to answer all my questions in detail and even followed up afterward. That level of care is rare the... See more

Rated 5 out of 5 stars

I recently purchased a backlit LED mirror and I couldn't be happier. The quality of the glass, the brightness of the LED, and the elegant design make my bathroom look like a high-end spa. Shipping... See more

Rated 1 out of 5 stars

I will never order from here again. Mirrors were on back order for weeks. Never even got an email to confirm shipping. Moved to a new location and they couldn't ship it to the new location, though my... See more

Rated 1 out of 5 stars

The worst experience of my life. I ordered a mirror 1 month ago they keep created labels with puralator and cancelling them . I have called and emailed several times and they play games. Nobody knows... See more

Rated 1 out of 5 stars

i still don't have my order. I am waiting for Fedex now to call me so i can hopefully pick it up .

Company replied

Rated 5 out of 5 stars

The shipment was lost for over 30 days with no communication from the company. We had to track down and call the shipper to find the package. The company made no attempt to accommodate us for... See more

Rated 5 out of 5 stars

We recently completed renovating our bathroom and added an LED mirror and towel warmer. Together, they look fantastic! The warmer functions perfectly, and the lighting is both gentle and bright. I'm o... See more

Rated 5 out of 5 stars

I’m obsessed with my mirror, it’s honestly perfect! Quality is amazing and it makes my room look so much better. Also, big shoutout to the customer service girls – they’re super sweet and made everyth... See more

Rated 5 out of 5 stars

Wow. Just wow, The packaging, the finish, the lighting-everything screams premium. IbMirror is not just selling mirror, they are selling design. My bathroom feels like a luxury hotel suite. I will def... See more

Rated 5 out of 5 stars

Amazing service over the phone, Daniel walked me through all the options. Delivery was lightning fast. Product arrived as promised in perfect condition.

Rated 5 out of 5 stars

Shout out to Harleen at I BMirror! She went above and beyond to make sure my order was correct and delivered on time. The mirrpr is gorgeous, but honestly the service made the experience even better.... See more

Rated 5 out of 5 stars

We built a new home in 2025. All of our mirrors were purchased at IB Mirror, and we're very pleased with the quality of their products. Unfortunately, they have a small return window & a high shipping... See more

Rated 5 out of 5 stars

The mirror quality is excellent-solid build, beautiful lighting. Shipping took a few days longer than expevted, but the team kept me updated the whole time. Overall, very satisfied.

Rated 5 out of 5 stars

I really like that I can call your company up and speak to a real person about any issues. I was concerned about the mirrors being too bright, but I was told to put a dimmer on it and they are amazing... See more

Rated 5 out of 5 stars

The shipping box included styrofoam protectors and metal corner pieces so the mirrors were received in perfect condition. The mirrors were installed and connected to a dimmer switch for optimal lighti... See more

Rated 5 out of 5 stars

The bubble LED mirror I installed in my living room completely transformed the space. Patricia helped me pick the right size. Excellent advice.

Rated 5 out of 5 stars

I work long hours, so I wanted something stylish and easy to maintain. The LED mirror is perfect—bright, modern, and simple to clean. It really elevates my bathroom without any hassle.

Rated 5 out of 5 stars

I had great support to answer my questions before purchase to make sure I got the right product. The mirror arrived promptly and is beautiful and well made. Very easy to install and feels strong

Rated 5 out of 5 stars

We love our mirror! And customer service was wonderful. I needed to change the order and they executed the change seamlessly and didn’t even charge for the price difference.

Rated 5 out of 5 stars

I couldn’t be happier with my purchase! The LED mirror arrived perfectly packaged and in flawless condition. The quality is outstanding – from the crystal-clear reflection to the modern, sleek design... See more

Rated 5 out of 5 stars

The product arrived as scheduled with exceptional packing -- no damage, in perfect condition. We carefully unpacked it, and tested before installation per he instructions. Very high quality item and... See more

Rated 5 out of 5 stars

We purchased a couple of mirrors for our new home. The process was easy, the delivery was quick, and the packaging secure. The mirrors are up on the walls and look fantastic!

Rated 5 out of 5 stars

We installed 10 mirrors in a boutique fithess center. The products were preminm quality, and the customer service was excellent.

Rated 5 out of 5 stars

We installed 6 IbMirror units in our wellness center clients keep asking where we got them! The illumination and sleek design elevate the entire space.

Rated 5 out of 5 stars

Big thanks to Marjory, always attentive to details. My Cloud mirror arrived in perfect condition despite the long shipping, Her follow up really reassured me.

Rated 5 out of 5 stars

I absolutely love this mirror. Perfect height and Length. I love the soft light, I love the Bluetooth so I can listen to music while sitting in front of mirror. LOVE IT!!

Rated 5 out of 5 stars

Our firm purchased 123 mirrors for a large residential project. IBMirror handled everything professionally, providing outstanding logistics and customer support from start to finish.

Rated 5 out of 5 stars

Ordered 5 Mirrors for a retail project. IBMirror delivered exactly as promised, and the installation was flawless.

Rated 5 out of 5 stars

Love love love our new LED mirror. Beautiful product, perfect for our bathroom reno! Excellent customer service! Will def shop here again for future needs. Thank you!

Rated 5 out of 5 stars

Wonderful medicine cabinet and extraordinary customer service and product support. Highly recommended

Rated 5 out of 5 stars

Great customer service, prompt delivery and product as represented!

Rated 4 out of 5 stars

Received shipment quickly. Return window of 14 days is too short. Since this is a new construction it was not possible to install the warmer within 14 days.

Rated 2 out of 5 stars

The company doesn't warranty "physical or cosmetic damage" to it's merch. We've had these backlit mirrors for two years now and the black spots we're seeing BEHIND the mirror, along the edges i... See more

Company replied

Rated 4 out of 5 stars

Good product looks great on the wall in the bathroom. It’s a bit larger than it appears in the pic but matches the dimensions.


Company details

  1. Factory outlet shop

Information provided by various external sources

We, being a top-notch mirror supplier, promise you to offer modern lighted bathroom mirror of supreme quality. Buy Defogger mirror at affordable prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

790 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Perfect shipping and beautiful addition

The shipping box included styrofoam protectors and metal corner pieces so the mirrors were received in perfect condition. The mirrors were installed and connected to a dimmer switch for optimal lighting day and night. The size selected fit perfectly between the backsplash and window above the vanity.

14 December 2025
Rated 5 out of 5 stars

Amazing Customer Support

We purchased 3 Galaxy medicine cabinets and had manufacturing issues with 2 of them about a year or so after installation. IBMirror not only replaced them, but was quick to send us a replacement free of charge. Great customer service and we love the products!

14 January 2026
Unprompted review
Rated 1 out of 5 stars

The worst experience of my life

The worst experience of my life. I ordered a mirror 1 month ago they keep created labels with puralator and cancelling them . I have called and emailed several times and they play games. Nobody knows where my $1000 mirror is. Scam artists that take your money and I have no product!!! No Mirror!!!

17 January 2026
Unprompted review
Rated 1 out of 5 stars

I will never order from here again

I will never order from here again. Mirrors were on back order for weeks. Never even got an email to confirm shipping. Moved to a new location and they couldn't ship it to the new location, though my order was placed a month ago. Still haven't received anything. Wouldn't recommend working with this company.

10 December 2025
Rated 5 out of 5 stars

Beautiful mirror!

Love love love our new LED mirror. Beautiful product, perfect for our bathroom reno! Excellent customer service! Will def shop here again for future needs. Thank you!

9 November 2025
Rated 5 out of 5 stars

Wonderful quality

We built a new home in 2025. All of our mirrors were purchased at IB Mirror, and we're very pleased with the quality of their products. Unfortunately, they have a small return window & a high shipping cost to make a return. We ordered a heated towel bowl, but our project manager told us they couldn't install it for at least a week. One week moved to two weeks, and when the electrician arrived wouldn't work on the desired wall. Which meant it needed to be returned. We had one day to return the piece, but the shipping cost was more than 1/2 the purchase cost. Making it a costly proposal, so we kept the piece and hung it in our garage. We'll use it for our wet jackets after we're outside in the Michigan snowy weather. Overall great products, great quality but make sure you don't want to make a return as it's costly!

10 October 2025
Rated 5 out of 5 stars

We love our mirror!

We love our mirror! And customer service was wonderful. I needed to change the order and they executed the change seamlessly and didn’t even charge for the price difference.

7 October 2025
Rated 5 out of 5 stars

I really like that I can call your…

I really like that I can call your company up and speak to a real person about any issues. I was concerned about the mirrors being too bright, but I was told to put a dimmer on it and they are amazing love love love them.

23 September 2025
Rated 5 out of 5 stars

I work long hours

I work long hours, so I wanted something stylish and easy to maintain. The LED mirror is perfect—bright, modern, and simple to clean. It really elevates my bathroom without any hassle.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

We recently completed renovating our…

We recently completed renovating our bathroom and added an LED mirror and towel warmer. Together, they look fantastic! The warmer functions perfectly, and the lighting is both gentle and bright. I'm overjoyed with the update.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Mirrors for New Home

We purchased a couple of mirrors for our new home. The process was easy, the delivery was quick, and the packaging secure. The mirrors are up on the walls and look fantastic!

18 September 2025
Rated 5 out of 5 stars

Premium All Around

With IB you will definitely pay a premium but you will also get a higher grade product with responsive support. Trust me, in this category of imported goods, you need a company that is responsive and actually supports the customer.

I ordered two very large illuminated framed mirrors for my master bath. They arrived about eleven days later perfectly crated and we installed them immediately. One LED driver died within a few days (it happens) and IB sent a replacement overnight and credited an additional percentage for the trouble of having someone come back out to assist me. Keep in mind, the mirrors were 30x60!

I'd order again if I needed professional grade mirrors.

29 October 2024
Unprompted review

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