icab.uk.com Reviews 136

We have been dealing with Gabby and she has been outstanding. Very responsive and great at chasing up insurance company for us. She has made it so easy for us to get alternative accommodation arranged for when a pipe burst in our house. If you ever need to claim and you are lucky enough to get Gabby helping you, it will make it much easier and less stressful. Thanks Gabby.

Thank you so much for booking my hotel always very good and helpful. My home is on decant for the last five months and icab has always been very helpful and polite. Thank you Joseph for looking after my last bookings. Keep up the good work.

I unexpectedly had to decant my home and obeid at icab and the team made great effort to ensure a smooth and efficient service, he went above and beyond and was very patient with me during what was an incredibly stressful time

ICAB have been great in arranging alternative accommodation, particularly Sade who ensured every need was met, hotel stays, liaising with Estate Agents/ Loss Adjusters etc. She was extremely helpful and would highly recommend ICAB

I was called as promised this morning by the very pleasant, personable and professional Joseph. He completely understood my disabilities and subsequent needs, offering me the closest room available, with everything I need. He then messaged me further to provide meals as well as the accommodation so as to make my decant as easy as possible for me. He was a pleasure to deal with- I wouldn’t hesitate to recommend ICAB to anyone needing emergency accommodation whilst their are being repaired. He couldn’t have been more helpful, I feel very safe and reassured that he will help me through this intrusive experience to the utmost and continue to go out of his way to help me until I’m safely back in my repaired flat. I hope my comments are not just shared, but are followed up in a tangible manner - I.e. financial bonus at his next appraisal and pay review. Excellent work, Joseph. Many, many thanks.

Within 15 minutes of Alessandra at NatWest insurance team contacting ICAB, Marni from ICAB customer service team placed my family in emergency hotel accommodation due to a collapsed soil pipe Marni was professional, sympathetic and helpful throughout the whole process thank you so much.

Gabby has been wonderful , she has gone out of her way to find us accommodation to fit our kids and dogs , thank you very much for your help . You have turned a unsettling situation into a exciting one , we are really looking forward to our temporary accommodation
Thank you Nina and matt x

Good Customer service

I am a person on a walking stick and when you confirmed my hotel I was never asked if I was needed special facilities, and I told my housing association that and I would like a disabled room and walk in shower can someone get back in contact with me and let me know what your investigations have uncovered. Thank you
Peter Cunningham 27/10/24

Joseph was extremely helpful and found us the perfect accommodation for a week. We had experienced a water leak at our property and had to turn off water. Thanks Joseph for working hard to find a suitable room within walking distance to our home so we can supervise repairs.

We got forced out of our flat from some problems with the building in the early hours of the morning, it was a traumatic experience. ICAB had secured our stay at a Premier Inn while we waited for further instructions from the insurer and the landlord. It was a challenge to communicate with our landlord and their insurance agent, all we could get was a no but Brandon W from ICAB took the time to listen to our concerns, he understood our predicament, he managed our needs and anxiety so professionally and knowledgeably- but what set him apart from all the people we've had to deal with was that he had communicated his compassion with us and showed his sincerity by the actions he took to help us out. This whole mess of getting displaced was terrible but Brandon was the helping hand that made us hopeful and contributed greatly to dealing with things.

Very good polit service

The professionalism of Marcus W has been great in handling my accommodation for my wife and I, during a most stressful period in our lives. We want to thank him for his kindly and thoughtful manner in which he executed his duties.
Kind regards to all
Anthony Khan

Brandon was always very helpful, informative and polite. He got things done and even when we requested to change a booking, it wasn’t a problem for him. Brandon and Eric were both a pleasure to deal with. Thank you!

Thank you very much iCab, particularly Marcus W who was just brilliant and really supported us at short with a really complex case. Very specific multiple customer needs and a pet all of whom required emergency temporary accomodation. I will have complete confidence to use you agian 👍

Our details were given to ICAB by Trident Group to book us an accommodation for 1 night as our new shower was being fitted.
The useless lady called us at 19.12pm asking us which Travelodge we would like to stay at we stated Upper Dean St yet she booked us into the worst Travelodge in the country - Birmingham Broadsheet
When we tried to call back to see if the booking can be changed to the one she original asked her to book we got told they don't have anymore rooms yet my partner checked on line and they had rooms available in that property.
This morning I got a called twice from 2 different people 1 saying they are calling to remind me of my check out the next guy calls me to say if we need another accommodation for the day we should contact our housing department.
I do not wish to have any correspondence with ICAB as they cannot book a simple room let alone help.

Dealt with Gabby from the Bushey office, she was massively helpful and a pleasure to deal with. Made our stressful situation stress free and did everything and more to accomodate my family. Thank you so much!

They were on the ball in searching for suitable accommodation and as helpful as they could be, at a chaotic and difficult time. In particular Sohail and Callum were fantastic help, but the others were great too!
Thank you!

Callum was extremely helpful in obtaining the right property for us
We gave him a few challenges but he overcame these
Professional and sympathetic to our needs at all times
Mick and Deb

Post fire incident at my apartment building, I was notified that ICAB was the appropriate contact to be made for alternative accommodation. I was given prompt replies and provided serviced apartment taking into consideration regarding my work place situation and as well as to make sure that I am taken care of during my stay.
Thank you to the Major Incident Team- Alice, Lucy, Tracy and Noreen.