iCanvas Reviews 

57,892
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of the artwork, often noting products look even better in person with vibrant colors and clear photographic detail. Many appreciate the wide selection of unique art and available sizes, finding the ordering process easy. People also highlight excellent customer service, describing staff as helpful and responsive. However, some customers noted concerns about product quality, including unfinished frames, loose canvases, or prints with debris, and items arriving damaged due to delivery mishandling or insufficient packaging. A few people also found the provided hanging methods inadequate, and some reviewers were dissatisfied with customer service, mentioning being advised to fix damaged products themselves.

What people talk about most

Product

People report positive experiences with product quality, often praising the high quality of canvas art,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of the canvas art and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and timely arrival of their... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and the wide selection of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience exceptional! Very pleased with my picture. Once again my picture was excellently packaged. Waiting to hang up. I haft to once again give praise to Joshua customer service. He has a sp... See more

Company replied

Rated 5 out of 5 stars

This company offers an array of art work that is very unique and tasteful compared to other on line like companies. What impressed me the most was the communication. After sending an email with an i... See more

Company replied

Rated 5 out of 5 stars

I recently took my first train trip to the Rockies and New Mexico. Because I’m a dork with a point and shoot camera I did not get a good picture. I wanted a good print of New Mexico so I started searc... See more

Rated 5 out of 5 stars

This is only Place my husband really likes to order framed pictures for our house. With your sales I find it very reasonable. Our picture came and it didn't really lose Color because it was so big. So... See more

Company replied



Company details

  1. Decoration and Interior Design Store
  2. Art supply shop
  3. Home Furniture Shop
  4. Homewares Shop

Written by the company

iCanvas specializes in canvas art, framed paper prints, acrylic, and metal wall decor. They work with both classic and contemporary artists, aiming to provide high-quality artwork at affordable prices and enhance the art purchasing experience for their customers. iCanvas, Art That Gets Your Heart. Email: Support@icanvas.com


Contact info

Art That Gets Your Heart.

Licensed artists featured on quality prints at iCanvas.com

4.7

Excellent

TrustScore 4.5 out of 5

58k reviews

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4.7

All reviews

(57,892)

1,306 reviews in the last 12 months

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Rated 5 out of 5 stars

iCanvas products No. 1 and No. 2

Regular updates on delivery time. Arrived on time. Packaged very well to protect artwork. Well assembled and in perfect condition.

3 June 2026
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Reply from iCanvas

Hi Mark,

Thank you so much for your wonderful feedback! We’re delighted to hear that both of your pieces arrived on time, were well packaged, and reached you in perfect condition. It’s great to know you appreciated the updates and smooth delivery experience as well.

We truly appreciate your support and are so glad you’re happy with your iCanvas artwork!

Nicole
iCanvas

Rated 5 out of 5 stars

icanvas experience

My experience with iCanvas was a little stressful at first but Dave made it right and I really appreciate what he did for me.

13 June 2026
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Reply from iCanvas

Hi Liz,

We’re very sorry to hear about your experience and understand how frustrating this situation has been.

Providing a smooth and hassle-free customer experience is extremely important to us, and we apologize for any confusion or inconvenience you encountered while discussing your return options.

We apologize for any misunderstanding regarding our return policy. Our return program was updated in March, and it’s possible that you came across older information online that no longer reflects our current policy.

The updated policy was designed to provide customers with additional options and flexibility, including solutions for returns, exchanges, and store credit based on individual circumstances.

For the most accurate and up-to-date information, we encourage you to review our FAQs here: https://www.icanvas.com/faq#Status.

We truly appreciate your feedback, and we hope we can restore your confidence in iCanvas.

iCanvas

Rated 5 out of 5 stars

My prints came quickly and they are…

My prints came quickly and they are beautiful! one even shipped damaged and customer service was great. They took care of everything very fast.

27 May 2026
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Reply from iCanvas

Hi Cindy,

Thank you so much for your thoughtful feedback! We’re delighted to hear your prints arrived quickly and that you love them. We’re especially glad our customer service team was able to resolve the damaged shipment quickly and make things right for you.

We truly appreciate your support and are so happy you’re enjoying your artwork!

Nicole
iCanvas

Rated 5 out of 5 stars

It turned out great

It turned out great. I was wondering whether if you have a piece that is a different dimension, e.g, 20” x 30”, can you also do that?

2 June 2026
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Reply from iCanvas

Hi Eileen,

Thank you so much for your kind feedback, we’re glad to hear your piece turned out great!

Regarding custom dimensions like 20” x 30”, many of our artworks are available in a range of standard sizes, but not every image is offered in every dimension. It depends on the original artwork’s resolution and format. At this time, this is not a size we carry, but we can certainly pass along your feedback to our team for future consideration.

If you have a specific piece in mind, our support team can also help review the available size options and guide you to the closest match.

We truly appreciate your support and are happy you’re enjoying your artwork!

Nicole
iCanvas

Rated 4 out of 5 stars

It arrived as expected and was easy to…

It arrived as expected and was easy to hang.

25 May 2026
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Reply from iCanvas

Hi Elizabeth,

Thank you for taking the time to share your experience! We're so pleased to hear that your artwork arrived as expected and that it was easy to hang.

Providing a smooth delivery and a hassle-free experience is very important to us, and we're delighted that everything went according to plan. We hope your new piece brings beauty and enjoyment to your space for years to come.

Thank you again for choosing iCanvas and for your support. We truly appreciate it!

Nicole
iCanvas

Rated 5 out of 5 stars

High-quality prints and customer…

High-quality prints and customer service is outstanding!

28 May 2026
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Reply from iCanvas

Hi Staci,

Thank you so much for your kind feedback! We’re thrilled to hear you’re happy with the high-quality prints and outstanding customer service. We truly appreciate your support and are so glad you’re enjoying your experience with iCanvas!

Nicole
iCanvas

Rated 2 out of 5 stars

I am very disappointed

I am very disappointed. The print is very nice, but whoever assembled it did not make sure the inside of the glass was clean. There are several specks of debris in different areas of the print- a few of which are very noticeable - black speck on the white mat, black speck on light area of the main flower, etc. The debris is inside and I don't want to risk damaging the print by opening it to clean it all up. Where this print was going to be displayed, people would be up close to it and definitely notice the flaws.

1 June 2026
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Reply from iCanvas

Hi Kelly,

We’re very sorry to hear that your order did not arrive as expected. While we're glad you like the print itself, we understand how disappointing it is to find debris trapped inside the frame, especially when it is noticeable and affects the overall presentation of the artwork.

I see that you have already reached out to our Support Team, and they were able to provide a solution. We appreciate the opportunity to address your concerns and sincerely apologize for the inconvenience this issue has caused.

Please feel free to reach back out if you have any additional questions or concerns. We're always happy to help and want to ensure you have the best possible experience with your iCanvas artwork.

Nicole
iCanvas

Rated 4 out of 5 stars

Great products, but beware of UPS handling and delivery

LOVE the Eric Joyner canvases I have bought from iCanvas. The only thing I would suggest is that you include advice on how far apart to space the anchors/screws for hanging on the large pieces. I do have some criticism of the delivery, but that's UPS - they don't exactly handle with care! One corner of the cardboard box was torn, and they dropped it in the driveway by garage, with rain in the forecast, rather than bringing it to the front door which is sheltered from the elements!

31 May 2026
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Reply from iCanvas

Hi Carol,

Thank you so much for your kind words and for being a fan of Eric Joyner's artwork! We're thrilled to hear that you LOVE the canvases you've purchased from iCanvas and truly appreciate your continued support.

Thank you as well for your thoughtful suggestion regarding hanging instructions for larger pieces. Feedback like yours is incredibly valuable, and we'll be sure to share it with our team as we continually look for ways to improve the customer experience.

We're sorry to hear about the condition of the outer box and the delivery experience. While we're glad your artwork arrived safely, we understand how concerning it must have been to find the package left in an exposed area with rain in the forecast. We appreciate you bringing this to our attention, and we'll be sure to pass along your feedback regarding the carrier handling.

Thank you again for your support and for taking the time to share your experience. We hope your Eric Joyner pieces bring you joy for many years to come!

Nicole
iCanvas

Rated 5 out of 5 stars

I really love this picture looks…

I really love this picture looks beautiful on the wall

2 June 2026
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Reply from iCanvas

Hi Carol,

Thank you so much for your kind feedback! We’re thrilled to hear you love your artwork and that it looks beautiful on your wall. We truly appreciate your support and hope you continue enjoying your piece for years to come!

Nicole
iCanvas

Rated 5 out of 5 stars

I love it

I love it. I do wish it had an easier way of hanging like the traditional hardware for paintings instead of these weird long screws.
Still- it is lovely, looks great in my garage, and arrived on time.
I think this is the third or fourth time I’ve used I canvas. Love the variety they offer.

1 June 2026
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Reply from iCanvas

Hi Amy,

Thank you so much for your thoughtful feedback! We’re glad to hear you love your artwork and that it looks great in your space, and we truly appreciate your continued support as a returning customer.

We’re also sorry to hear the hanging hardware wasn’t as convenient as expected. Your feedback about preferring a more traditional hanging system is very helpful, and we’ll be sure to share it with our team for consideration.

We’re happy you’re enjoying the piece overall, and we truly appreciate you choosing iCanvas again and again!

Nicole
iCanvas

Rated 5 out of 5 stars

Excellent Product

Easy to order, free shipping, and product quality are all excellent!

Unless I’m missing something, it would be nice to include a search filter that displays only 3 piece canvases, similar to the “Wall Art” search filter…

30 May 2026
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Reply from iCanvas

Hi A. Amador,

Thank you so much for your kind feedback! We’re thrilled to hear you had an easy ordering experience and are happy with the quality of your artwork.

We also really appreciate your suggestion regarding a dedicated filter for 3-piece canvases. That’s a helpful idea, and we’ll be sure to pass it along to our team for review as we continue improving the shopping experience.

Thank you again for your support and for choosing iCanvas!

Nicole
iCanvas

Rated 4 out of 5 stars

Packing matetial needs an upgrade!

My only criticism is the canvas was not properly protected for shipping. It was not covered in bubble wrap or plastic or cardboard. The cardboard box arrived open with damage to the box. Don't feel bad I have ordered 8 canvases from various companies snd every single box has arrived terribly damaged. But luckily the canvas was not. The companies that cover the canvases in plastic or bubble wrap or even better put a second protective sheet of cardboard over the canvas after it is wrapped in plastic, give it the best chance to make it through shipping. The condition the boxes arrive in are truly terrible. So please toughen up your packing material to protect the canvas!!

1 June 2026
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Reply from iCanvas

Hi Jill,

Thank you so much for your thoughtful feedback and for taking the time to share your experience. We're delighted to hear that, despite the condition of the shipping box, your canvas arrived safely and without damage.

We understand your concerns regarding the packaging, and we truly appreciate your detailed suggestions. Shipping artwork safely is incredibly important to us, and feedback like yours helps us continue to evaluate and improve our packaging methods. While carrier handling can sometimes be rough, we always want to give each piece the best possible protection throughout its journey.

We're especially grateful for your perspective as someone who has purchased multiple canvases from various companies. Your comments regarding additional protective layers and wrapping are valuable, and we'll be sure to share them with our team for consideration.

Thank you again for choosing iCanvas and for your support. We hope your artwork brings you enjoyment for years to come, and we truly appreciate the opportunity to continue improving our customers' experience.


Nicole
iCanvas

Rated 5 out of 5 stars

Beautiful Gift

Beautiful Gift. I was looking for a gift for my special relative. I was lead to the site via searching for an artist. I found the perfect painting and could not be happier.

1 June 2026
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Reply from iCanvas

Hi Jason,

Thank you so much for your kind feedback! We’re thrilled to hear you found the perfect piece for your special relative and that your experience led you to just the right artwork. It means a lot to know the gift was such a great fit, and we truly appreciate you choosing iCanvas.

We hope it brings joy for years to come!

Nicole
iCanvas

Rated 5 out of 5 stars

Varied selection accompanied by…

Varied selection accompanied by descriptive info

1 June 2026
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Reply from iCanvas

Hi Thomas,

Thank you so much for your kind feedback! We’re glad to hear you appreciate the variety of our selection as well as the helpful descriptions. We truly appreciate your support and are happy you’re enjoying your experience with iCanvas!

Nicole
iCanvas

Rated 5 out of 5 stars

You get what you are promised.

The company kept me informed about the delivery date, the picture is as it is supposed to be and it was very well packed. Can't get better than that.

29 May 2026
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Reply from iCanvas

Hi Jeanne,

Thank you so much for your thoughtful feedback! We’re delighted to hear that you were kept well informed throughout the delivery process and that your artwork arrived exactly as expected and in perfect condition.

Careful packaging and clear communication are very important to us, and we’re so glad that reflected in your experience.

We truly appreciate your support and hope you enjoy your piece for years to come!

Nicole
iCanvas

Rated 5 out of 5 stars

IT'S BEAUTIFUL.

IT'S BEAUTIFUL.
PACKING WAS EXCEPTIONAL.
ARRIVED QUICKLY!

31 May 2026
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Reply from iCanvas

Hi Angela,

Thank you so much for your enthusiastic feedback! We’re thrilled to hear you love your artwork and that it arrived quickly and in exceptional packaging. We truly appreciate your support and are so glad the experience was a great one from start to finish!

Nicole
iCanvas

Rated 5 out of 5 stars

Excellent, reliable company

I like my paintings. Just as pictured. The right size and framing. Shipping was packed carefully and arrived with no damage. They only came 1 day later than expected (which is better than normal these days) and were trackable. Very positive experience.

30 May 2026
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Reply from iCanvas

Hi Laurie,
Thank you so much for your thoughtful feedback! We’re delighted to hear that your paintings arrived just as pictured, with the correct size and framing, and in perfect condition. It’s great to know the careful packaging and tracking updates helped make the delivery experience a positive one, even with a slight delay.

We truly appreciate your support and are so glad everything met your expectations!

Nicole
iCanvas

Rated 5 out of 5 stars

Love the framed canvas

Love the framed canvas! Ordered it last week, got it a week later! Quality print!

30 May 2026
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Reply from iCanvas

Hi Barb,

Thank you so much for your kind feedback! We’re thrilled to hear you love your framed canvas and that it arrived so quickly. It’s wonderful to know you’re happy with the print quality as well.

We truly appreciate your support and hope you enjoy your artwork for years to come!

Nicole
iCanvas

Rated 5 out of 5 stars

I have ordered quite a few a few…

I have ordered quite a few a few paintings from icanvas and the quality is always great! The packaging is always sturdy and paintings are always in great shape. I will continue to buy from them.

28 May 2026
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Reply from iCanvas

Hi Ida,

Thank you so much for your continued support and kind feedback! We’re thrilled to hear that you’ve consistently been happy with the quality of your artwork and the care taken in packaging. It means a great deal to us that you continue to choose iCanvas, and we truly appreciate your loyalty.

We look forward to serving you again in the future!

Nicole
iCanvas

Rated 5 out of 5 stars

Order was received in a timely manner…

Order was received in a timely manner and well packaged. Was exactly as pictured.

30 May 2026
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Reply from iCanvas

Hi Joyce,

Thank you so much for your kind feedback! We’re glad to hear your order arrived on time, was well packaged, and matched exactly what you expected. We truly appreciate your support and hope you enjoy your artwork for years to come!

Nicole
iCanvas

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