ICE Cleaning - ICE Drainage Reviews 

794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and thoroughness in their work, often going above and beyond expectations. Many people highlight the excellent service quality, noting the impressive results, efficient completion of tasks, and meticulous attention to detail. The customer service is frequently described as exceptional, with reviewers appreciating clear communication, supportive advice, and a reassuring approach throughout the process. However, some customers also noted difficulties with communication, specifically mentioning unreturned calls and emails from management.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, expertise, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, praising the great communication, flexibility, and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising the ease of booking and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that work is done to a great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more

Rated 5 out of 5 stars

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was do... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical installation service
  4. Fire damage restoration service
  5. Insulation contractor
  6. Water damage restoration service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(794)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry and Lee have been such…

Harry and Lee have been such professionals and have been a pleasure to have work on our pub these guys went above and beyond to help us get our issues resolved i highly recommend them and this company

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Lee and Harry

Lee and Harry who attended our site were friendly and courteous, completed their work in an efficient and timely manner and cleaned up afterwards

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Viv was extremely knowledgeable and explained the issues throughout, got rid of very thick black mould and advice given on treating going forward and recommendations on next steps provided in detailed report. Highly professional service and would thoroughly recommend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service with a trustworthy and reliable team.

As a regional property manager for a large pubs and bar company, having reliable contractors in your network is crucial to delivering first class facilities and maintenance to all of our premises. ICE was certainly at the top of my list, our account manager Lesa was nothing short of brilliant, always on hand to help deliver some amazing solutions to business critical issues. Always reliable, always willing to help, Lesa set an incredibly high bar that she continues to hit time after time. I can whole heartedly recommend ICE for drainage, cleaning, mould removal and electrical works.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Less ICE and more NICE

Less ICE and more NICE if you'll excuse the pun.

The whole process from quote to job was handled professionally and quickly to tackle an outbreak of mould in my rental property. The in office team handled all my queries and concerns at every step of the booking process. They made me feel listened to and reassured. An added bonus is they handled it without resorting to pressure sales techniques.

Ben and Femi were an absolute delight to liase with. They kept me informed as to when they would arrive, what they would do, and when finished Ben and I discussed at length what future strategies to consider to prevent another outbreak. The advice and suggestions were all very much common sense for dealing with practical future proofing against a repeat of the same problem.

The pricing was competitive and fair based on other quotes I received.

What more can you ask for?

Money well spent for peace of mind.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Came the next day. Thorough systematic survey from Femy and Monty. Took time to explain all findings. Excellent thank you

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Resolving Mould issue in basement.

Resolving Mould issue in basement.
Contacted ICE Cleaning after finding them online, Zoe got back to be quickly I forwarded pics and short vid to get a quote.
Quote was very clear easy to understand the step by step process.
Confirmed the job and got it booked in.
Femi and Ben were the engineers that attended to the site. They were punctual, professtional and very helpful. They took the time to explain the process what they would do and how the treatement will help. They were very patient with us in waiting for us to leave the premises before they could conclude the treatment.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Had Mattman visit and pull out the…

Had Mattman visit and pull out the flooring and set up the drying machines to get the process started . Thoroughly professional and a great communicator, I’d highly recommend ICE cleaning and would definitely call them again in the future .

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Mould and fungi remediation

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was doing and kept me informed throughout. I would highly recommend Ben and this company.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Viv was an absolute gentleman!

Viv came out to our property to deal with flood damage. Caught in traffic and delayed, called to explain. Estimated the time it would take to do his work and kept updating me on readings and the severity of the damage.

An absolute gentleman, to work with.

6 January 2026
Unprompted review

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