UNOFFICIAL - See Our 30k+ Reviews At Reviews.io Reviews 

495
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have bought a few things from here. I naver had a problem until last week. Two items were missing from mr order and they sent me an additional item that I didn't order. I contacted them over... See more

Rated 4 out of 5 stars

Great service from UNOFFICIAL - See Our 25k+ Reviews At Reviews.co.uk. Ordering was easy, and delivery was impressively fast. The products were of excellent quality, though there were some items out o... See more

Rated 5 out of 5 stars

I received an unexpected email from the ICE Headship team. To be honest I thought it was a scam. The website looked to professional to be an illiterate scammer so I made a test purchase. Items arr... See more

Rated 5 out of 5 stars

I have placed several orders with this company. I have found nothing but easy payment, easy delivery and easy ordering. They made it even better when I made a mistake and contacted them straight away... See more

Company details

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Trustpilot is not our native reviews platform, Therefore it naturally doesn't represent a true picture of collected reviews which is very unfortunate...... We use Reviews.io, View over 30,000 positive 'company' & 'product reviews' from our review invited customers since 2012...... 0


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4.4

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(495)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering mishap...

I have placed several orders with this company. I have found nothing but easy payment, easy delivery and easy ordering. They made it even better when I made a mistake and contacted them straight away to let them know of my error. they found my order and had it redirected to me with minimal fuss and had done so very well. Thumbs up to this company and how they conduct business.

25 July 2025
Unprompted review
Rated 2 out of 5 stars

First time I ordered from here it came…

First time I ordered from here it came next day. I placed an order yesterday morning, it said if you order before 4pm it will be delivered next day, which should be today. My order is still showing as “processing “ on my account even though I ordered yesterday before 4pm. Have tried calling the company’s number to get an update but no one answers. Have also been on live chat and no one ever responds and also sent an email and no response. So no idea when my order is being shipped

26 June 2025
Unprompted review
UNOFFICIAL - See Our 30k+ Reviews At Reviews.io logo

Reply from UNOFFICIAL - See Our 30k+ Reviews At Reviews.io

Hi Corinne

Thank you so much for taking the time to share your feedback — we truly appreciate it.

We’re really sorry for the unexpected delay with your order. Unfortunately, we had to pause shipping temporarily due to an unforeseen situation. We know this isn’t the level of service you’ve come to expect from us, and we sincerely apologise for any worry or inconvenience caused.

This effected only Thursday of last week, we are operational as usual now.

Thank you so much for your understanding and patience during this time. We really value your support.

Rated 5 out of 5 stars

I got the Roulette Flower

I got the Roulette, 14g x 3, had an issue with the Quality, but they sorted it for me right away, great customer service!

16 June 2025
Unprompted review
UNOFFICIAL - See Our 30k+ Reviews At Reviews.io logo

Reply from UNOFFICIAL - See Our 30k+ Reviews At Reviews.io

Hi Danny,

We emailed to say a replacement was on the way nearly 2 hours before you wrote this review, please check your email

Regards

Dan

Rated 5 out of 5 stars

I’ve used this company around 5 times…

I’ve used this company around 5 times and have purchased a wide range of their products from seeds, gummies, vapes to cbd flowers.
Every single product I have purchased from them has been 10/10 in quantity/taste. All work as they should and I would highly recommend them to anyone as I have done already. They are now my go to shop for ALL my cbd needs!! I no longer smoke THC since finding this shop and will always be using these guys.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Snortable Caffeine

Ice Head Shop are great in terms of selling you an item and delivering it, with good Customer Service.

Cons: Not really a head shop, they sell snortable caffeine and Vapes.

13 June 2024
Unprompted review
Rated 4 out of 5 stars

Positive experience.

Easy ordering, fast delivery,had a slight problem with order which was rectified quickly and efficiently.Would recommend.

3 April 2025
Unprompted review

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