Customer care was confused. I paid €175, but they devoted my account €194. They had enough time to stop the transaction as the vendor had pre authorised cancellation but they did not. One custom... See more
Company replied
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See what reviewers are saying
I would be interested to know how a company can offer an online service to pre-book for currency folliwed by a confirmatuon email and then change the rate when the customer arrives. As far as I am aw... See more
Company replied
Good service but not particularly discreet money counting. the automatic money counter tally should only be visible to the customer who is ordering the money and when the staff count the amount out, i... See more
Company replied
I did a click and collect service for US Dollars at a rate of $1.226 at 8:45 in the morning and when I went 3 hours later to collect at that rate I was told by the lady behind the counter that the rat... See more
Company replied
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
Embankment Station, Embankment Place, WC2 6NS, London, United Kingdom
- 020 3437 0728
4.6
Excellent
114 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service would highly recommend
8 October 2020
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Kevin
We really appreciate the brilliant review you have given us and are so pleased to hear that you would recommend us to others.
We hope we can be of service to you in the future.
Thanks
Elaine
One of the best rates in town
One of the best rates in town, ordered and collected same day. Great service from
clerk in bureau, will use again. Recommended.
6 March 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Selina,
Thank you for your great review.
We're delighted to hear you were pleased with the rates and service from our lovely team in Embankment - we'll be sure to pass your kind comments onto the branch.
We really do appreciate you recommending us to others and look forward to seeing you again soon.
Thanks,
Lucy
Got voucher online
Got voucher online, went to the exchange in Embankment Undergound Station. Picked up currency in about one minute. Good rate of exchange. What could be easier
25 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Brenda
Thank you for your lovely review
Its so good to hear you gad excellent service.
We will be sure to pass on your comments to the branch.
Thanks,
Darren
Very helpful and friendly staff member.
Very helpful and friendly member of staff at the Embankment branch on Sunday lunchtime last Sunday.
Many thanks, would definitely go there again.
25 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Roy
Thank you for your 5* review
Its fab to hear you were delighted with the service and we will be sure to pass on your lovely comments to the branch.
Thanks,
Darren
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Liam
We really appreciate the brilliant review you gave us for our Click and Collect Service at our London Embankment branch and are pleased to hear that you found the staff friendly and easy to order.
We hope you will visit again soon.
Thanks
Elaine
Used ICE at Enbankement
Used ICE at Enbankement. Nice, friendly guy behind counter. Good experience 👍
21 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Sarah
Thank you so much for your fabulous review of our Click and Collect Service at our London Embankment Branch and we are pleased to hear that you found the staff friendly.
We hope you will visit us again soon.
Thanks again
Elaine
Excellent service and exchange rate
20 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Julie
We really appreciate the excellent review you have given us for our Click and Collect Service and are so pleased you were happy with the exchange rate.
We hope you will visit again soon.
Thanks
Elaine
Card transaction
Card transaction, worked fast and rate was as advertised online.
19 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Maria,
Thank you so much for your 5* review, we do appreciate it.
We are so pleased you are happy with our click and collect service and will be sure to pass your comments on to our branch at Embankment.
Thanks again
Louise
Quick and easy
Quick and easy. So easy to find I walked straight past!
19 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Gill,
Thank you so much for taking the time to leave a 5* review, we do appreciate feedback from all our customers.
We are pleased you were happy with our click and collect service and glad you found us in the end.
We will be sure to pass your comments on to our branch at Embankment and maybe we can improve our directions on our website.
Thanks again
Louise
Quick and no fuss
14 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Barry
We really appreciate your review of our Click and Collect Service at our London Embankment Underground Station and are pleased that you are happy with the service you received.
We hope you will visit again soon.
Thanks
Elaine
Absolutely brilliant service
Absolutely brilliant service! Curteous and smiling young man answered all my questions; gave me the denominations I said I'd prefer. I'll be recommending the ICE Embankment to everyone who needs that kind of service.
9 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi
Thank you so much for your brilliant review, we really appreciate it and will pass your lovely comments on to the branch.
Happy holidays
Rachel
easy to order
easy to order, easy to collect, very nice chap on desk, very good rate, highly recommend
9 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi
Thanks for leaving us a review, we really appreciate it and will pass your comments on to the branch.
Happy holidays
Rachel
Very good service
7 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Customer
Thank you so much for your great review of our Click and Collect service at London Embankment Underground Station. We appreciate you taking the time to do this.
We hope you will visit again soon!
Thanks again
Elaine
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Sally
Thanks for leaving us a review and we are glad you are happy with the service.
Happy holidays
Rachel
Quick convenient and luckily no queues…
Quick convenient and luckily no queues at 1230pmmon a Thursday
2 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Francis
Thanks for leaving us a review, we really appreciate it.
Happy holidays
Rachel
Best service and customer service
31 January 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi
Thanks for leaving us a lovely review, we really do appreciate it.
Happy holidays
Rachel
easy fast and good rates
31 January 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Peter
We really appreciate the great review you have given our Click and Collect Service at our London Embankment Underground Station and for taking the time to do this.
We hope you will visit us again in the future.
Thanks
Elaine
Great service!
30 January 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Clive
We really appreciate your great review of our Click and Collect Service at our London Embankment branch and for taking the time to do this.
We hope you will visit again soon!
Thanks
Elaine
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi
Thanks for taking the time to leave a great 5* review, we do appreciate it and will be sure to pass this on to ICE Embankment.
We hope to see you again soon.
Thanks again
Louise
Don't waste your time going anywhere else.
Very impressive with your rates and quality service.
27 January 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Embankment Underground Station
Hi Andres
Thanks for your 5* review
We are delighted you are happy with the rates and the service.
Thank you for taking the time to leave this review.
Thanks,
Darren
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