2026 June 26 I changed USD ($300) + CAD ($23.8) to ¥40,000 Japanese Yen today in Vancouver international airport. In Japan, I checked the currency rate and it is ¥161 to $1 USD, which is equ... See more
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completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... See more
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... See more
Do not use the exchange rates are criminal 25% plus mark up and they then add a service fee on top of that
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, United Kingdom
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
2.0
Poor
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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5 stars
Next day delivery, very straightforward. I use ICE every time I need foreign currency and have been using them for years with never a problem.
2 October 2021
Really good service with staff ringing…
Really good service with staff ringing me to let me know when delivery would be. ( Not sure if this is coincidence or security breach, but I received a text the day after I placed my order saying that the P.O. had tried to deliver a parcel and it had been returned to local depot, giving a link to check it. I reported it as spam to be on the safe side. My order would have normally been delivered that day but the office had phoned me on the day I placed my order saying that due to a technical hitch my order would not be with me until the day after. I was perfectly happy about it and it was delivered the day after I got the text, as advised. Just think that maybe you should be aware of this?)
2 October 2021
ICE & easy
Asked ICEa question, got the answer within a few minutes. Ordered our money & it arrived as per their delivery agreement. Brilliant service. Cheers ICE
2 October 2021
Ordered in a hurry at last minute and…great service
Ordered in a hurry at last minute and my currency arrived the next day as promised, great service
1 October 2021
Brilliant service
Brilliant service, good rates and confirmed next day delivery, have used 3 times in a few weeks and were absolutely great.
1 October 2021
For the 2nd successive time when I have…
For the 2nd successive time when I have ordered Currency it has been delivered with no signature accepting delivery. I have no issue with the point up to dispatch, but yesterday delivery was simply thrown into our porch, this was not locked and a door bell is readily available, if i was dishonest we could say we have not had the package, which whilst it may be a photo by deliverer had been taken to say left in porch, but with the door unlocked anyone could have seen it and taken it. Very Poor !!
1 October 2021
We bought Hungarian currency from the…
We bought Hungarian currency from the ice counter t1 on Thursday 23rd September the exchange rate was a little higher than expected but we were glad to exchange our money but we were absolutely appalled and mortified to be refused entry to a venue because the money we received from ice was no longer legal tender in Hungary and to add insult we were refused an exchange of the untenable money when we arrived back into Ireland yesterday were the clerk informed us it was no longer in use and refused to believe we received it from them because the denomination breakdown was not on the receipt I am absolutely furious and would not recommend their service
26 September 2021
Unprompted review
Reply from International Currency Exchange (ICE)
Hi Sandra,
Thank you for your review and I'm really sorry to hear about your experience. I’d like to look into this for you ASAP - could you please email us directly at icedirect.callcentre@icecurrency.com with your contact details as we don't appear to have any information for you from this review.
Could you please include which branch you visited so that our store management team can complete a full investigation?
Thanks,
Lucy
Absolutely disgraceful
Absolutely disgraceful! I drew €300 euros out at Stansted from an ICE ATM and was charged £325! I was obviously shown the exchange rate before agreeing, and it was my own fault as I presumed it would be a little higher but didn’t check…not realising I was being robbed blind! Lesson learnt, but what a total rip off. Commission Free? Dick Turpin more like.
14 September 2021
Unprompted review
Reply from International Currency Exchange (ICE)
Hi Jo,
Thank you for your review and I’m sorry to hear about your experience - I know how you must feel when you’re not happy with the rate you receive.
We try to make our rates as competitive as we can, but we charge different rates because our costs are higher/lower depending on where the branch is. Typically we have very high rent, insurance and cash supply costs, particularly in tourist areas and high costs security areas like airports and travel hubs. This is also why other shops in those places charge more - it’s more expensive to ‘be there’ to provide a convenient service.
It’s unlikely there will be a change to the cost of operating at airports in the near future, but we believe currency shouldn’t be complicated, and everyone should have access to the best possible rates.
While we offer services in convenient airport locations, we always encourage people to buy their currency in advance to avoid these extra charges. You can order from us online and get cash delivered to your door – you’ll find our rates are better online as our costs are much lower. You can also do click & collect if there’s a branch near you that’s easier to collect from.
I hope this helps explain why we weren’t able to give you a better ATM rate at Stansted Airport.
Thanks again,
Lucy
Excellent service!
13 September 2021
Reply from International Currency Exchange (ICE)
Hi Stevaroone,
Thank you for your 5* review.
We're so pleased to hear you were happy with our home delivery service and hope that you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
Poor exchange rates
ICE's exchange rates were poor compared to other currency exchange companies.
I ordered my currency in advance via their website and understood that I would get a preferential rate for doing so however, when I got to the airport, the rate was somewhat lower than what I expected.
I'll be ordering elsewhere next time I go abroad.
10 September 2021
Reply from International Currency Exchange (ICE)
Hi Nick,
Thank you for your review and I’m sorry to hear you weren’t happy with the rate you received. If it’s helpful, I’d like to give you some information about how our click and collect rates work.
The exchange rate listed on your voucher is based on the day’s rate for your selected store. Our stores update their click and collect rate daily before 10.30am, so unless you collect your currency on the same day that you download the voucher we can’t guarantee the rate you receive will be exactly the same.
Usually – if you pick up within 24 hours – the exchange rate will not vary dramatically from those seen online, as rates will only change in line with the financial exchange markets.
If you’d like the certainty of knowing exactly the rate you’ll receive, I’d recommend downloading the voucher just before you are about to use it in-store - it’s really quick to download it to your phone and you can use it instantly.
All our branches try and be as competitive as they can, but we charge different rates because our costs are higher/lower depending on where the branch is. Typically we have very high rent, insurance and cash supply costs, particularly in tourist areas and high costs security areas like airports and travel hubs. This is also why other shops in those places charge more - it’s more expensive to ‘be there’ to provide a convenient service.
It’s unlikely there will be a change to the cost of operating at airports in the near future, but we believe currency shouldn’t be complicated, and everyone should have access to the best possible rates.
While we offer services in convenient airport locations, we always encourage people to buy their currency in advance to avoid these extra charges. You can order from us online and get cash delivered to your door – you’ll find our rates are better online than in branch as our costs are much lower.
I hope this is helpful for the future and that we’ll see you at an ICE branch soon.
Thanks again,
Lucy
Great home delivery
Quick, easy, good rates of exchange and delivered on time. Used them before and will use again.
10 September 2021
Reply from International Currency Exchange (ICE)
Hi there,
Thank you for your excellent review.
We're really pleased to hear you were happy with the rates of exchange that we offer and that your currency arrived promptly.
We look forward to being of service to you in the future.
Hope you have a fab trip!
Thanks,
Lucy
ordering my money was easy to do…
ordering my money was easy to do online, once my application was completed the money arrived the following day as stated.
My only concern was that I asked for the money to be delivered at the weekend when I was going to be home, it was in face delivered early and was put through the letter box, not signed for and not handed to myself or my husband,
2 September 2021
Reply from International Currency Exchange (ICE)
Hi Caz,
Thank you for your review.
I'm sorry to hear that your order wasn't delivered on the requested date.
Due to the current circumstances, to minimise contact during delivery, Royal Mail are not currently capturing signatures. They should however be ensuring there is someone at the address to accept the item from them.
I do apologise that Royal Mail have not followed procedures on this occasion so please be assured that we will raise this with the team.
We do appreciate you flagging this to us and hope that you have a great trip.
Thanks,
Lucy
Competitive exchange rate
Competitive exchange rate, good packaging and arrived on time
2 September 2021
Reply from International Currency Exchange (ICE)
Hi Roger,
Thank you for your 5* review.
We're delighted to hear you were pleased with the rates of exchange that we offer and that your currency was delivered promptly.
We really do appreciate you taking the time to leave us such a great review.
Happy travels!
Thanks,
Lucy
Excellent and quick delivery too
2 September 2021
Reply from International Currency Exchange (ICE)
Hi Mrs Kaur-Nelson,
Thank you for your fab review.
We're so pleased to hear you were happy with our home delivery service and your currency arrived promptly.
We hope you will come back to us again in the future.
Have a fantastic trip!
Thanks,
Lucy
Good service email didn't come through…
Good service email didn't come through but replied to emails ASAP so mind at rest
2 September 2021
Reply from International Currency Exchange (ICE)
Hi Linda,
Thank you for your 5* review.
We're happy to hear you were pleased your home delivery and the service provided by our customer services team.
We do appreciate you taking the time to leave us positive feedback and hope that you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
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