2026 June 26 I changed USD ($300) + CAD ($23.8) to ¥40,000 Japanese Yen today in Vancouver international airport. In Japan, I checked the currency rate and it is ¥161 to $1 USD, which is equ... See more
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completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... See more
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... See more
Do not use the exchange rates are criminal 25% plus mark up and they then add a service fee on top of that
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, United Kingdom
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
2.0
Poor
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from International Currency Exchange (ICE)
Hi Geoffrey,
Thank you for your 5* review.
We're so pleased to hear you were happy with our home delivery service and hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
Trans fer money to yemen cash westren uonion
Trans fer money $1500.00 to yemen ibb from my id accuont
23 June 2021
Unprompted review
Reply from International Currency Exchange (ICE)
Hi Fadl,
Thank you for your review.
We are a home delivery service for travel money and unfortunately we do not offer a currency transfer service.
We don't currently have any branches open that offer the Western Union service so if there is anything else we can help with then please drop us an email at icedirect.callcentre@icecurrency.com and we can assist you further.
We do deal with an affiliate company called Tor FX who do offer a transfer service. You can contact the team by calling them on 01736 335 250.
Thanks,
Lucy
Great service
16 June 2021
Reply from International Currency Exchange (ICE)
Hi John
Thank you for your fantastic review of our Home Delivery Service. We are really pleased that you liked us and hope that we can be of service to you in the future.
Have a fab trip!
Thanks again
Elaine
Great and quick service all worked…
Great and quick service all worked great will use again when currency peaks
15 June 2021
Reply from International Currency Exchange (ICE)
Hi Steve,
Thank you for your 5* review.
We're really happy that your currency was delivered promptly and so pleased to hear you would use us again for your travel money in the future.
Hope you have a fab trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Jamie,
Thank you for your great review.
We're so pleased to hear you were happy with our service and will be sure to pass your kind comments onto the team.
Hope you have a fantastic trip!
Thanks,
Lucy
Website quick and easy to use
Website quick and easy to use. Next day delivery as promised.
11 June 2021
Reply from International Currency Exchange (ICE)
Hi Fiona,
Thank you for your 5* review.
We're delighted to hear you were pleased with our ordering site and your currency arrived promptly.
We do appreciate you taking the time to leave us positive feedback.
Happy travels!
Thanks,
Lucy
Don’t bother doing this currently as they have no staff
Don’t bother doing this currently as there wasn’t any staff working when I went to the airport, between 9am and 11am, their ATM also doesn’t give you the option to redeem the prebooked rate
9 June 2021
Reply from International Currency Exchange (ICE)
Hi George,
Thank you for getting in touch.
Unfortunately our branch at Luton Airport has been closed since December last year due to the ongoing pandemic.
We are not currently offering click and collect from this location and our ATMs also do not offer this facility.
The click and collect service has not been available online since March 2020, we have checked the website and can see that it is not currently possible to print off a voucher to obtain a prebooked rate at Luton Airport.
If you have managed to print a click and collect voucher recently then please drop us an email at icedirect.callcentre@icecurrency.com so that we can look into this further.
Thanks,
Lucy
Foreign Currency Purchase
Website extremely easy to use, they offered the best exchange rate I could find.
Service was transparent and fast.
8 June 2021
Reply from International Currency Exchange (ICE)
Hi Joanne
We really appreciate your fabulous review of our Home Delivery Service and are so pleased to hear that you are happy with our rate, website and service.
We so hope that we can be of service to you again in the future.
Thanks
Elaine
I placed order and was very surprised…
I placed order and was very surprised that I got next day delivery
Will ✔
7 June 2021
Reply from International Currency Exchange (ICE)
Hi James
Thank you so much for your wonderful review of our Home Delivery Service. We really appreciate it! If an order is placed by 3pm, Monday to Thursday, the service is next day delivery. Its just orders that are placed in between 3pm Thursday and 3pm Friday will either be delivered Saturday or Monday. As Saturday is not classed as a working day, a 99p fee is charged to guarantee a Saturday delivery.
We do hope that you will use our services again in the future.
Thanks again
Elaine
first class customer Service
first class customer Service, put order in online contacted me next day asking me to send proof of ID because it was a large amount uploaded proof and money arrived next day
6 June 2021
Reply from International Currency Exchange (ICE)
Hi Stan
We really appreciate the excellent 5 Star review of our Home Delivery Service and are very pleased to hear that you are happy with us and our security checks, which we do have to carry out for large orders.
We hope that we can be of service to you in the future.
Thanks
Elaine
Good exchange rate and speedy delivery
Good exchange rate and speedy delivery. can't ask for anything more.
6 June 2021
Reply from International Currency Exchange (ICE)
Hi Morley
Thank you so much for your excellent review of our Home Delivery Service. We are really pleased to hear that you were pleased with the exchange rate and speed of delivery.
We look forward to helping you again in the future.
Thanks again
Elaine
Prompt and reliable service as usual
4 June 2021
Reply from International Currency Exchange (ICE)
Hi Mr & Mrs Lawrence
We really appreciate you leaving us such a wonderful review of our Home Delivery Service and are glad to hear that you are pleased with us.
We do hope that we can be of service to you again in the future.
Thanks
Elaine
Easy to order
Easy to order. Quick dispatch and delivery. Will definitely buy more currency
3 June 2021
Reply from International Currency Exchange (ICE)
Hi Francis,
Thank you for your excellent review.
We're delighted to hear you were pleased with your home delivery order and the currency arrived promptly.
We look forward to being of service to you in the future.
Hope you have a fantastic trip!
Thanks,
Lucy
Good service but rate lower than market.
29 May 2021
Reply from International Currency Exchange (ICE)
Hi Tony
We really appreciate you leaving us a review for our Home Delivery Service. In these unprecedented times we do try and be as competitive as possible and are sorry if you were not entirely happy with the rate we offered on this occasion.
We do hope that as things improve that we can be of service to you in the future.
Thanks
Elaine
Reply from International Currency Exchange (ICE)
Hi Ian,
Thank you for your review.
We're so pleased to hear you were happy with our exchange rates and that your currency arrived promptly.
We do hope you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
Charging card non-use fees when we are…
Charging card non-use fees when we are in a global pandemic, and travel has been all but impossible for over a year is outrageous. Very disappointed in a company that I have used for many years. You have lost a customer.
27 May 2021
Unprompted review
Reply from International Currency Exchange (ICE)
Hi Tom,
Thank you for your review, I'm really sorry to hear you are not happy with the charges you have received on your card.
As your review doesn't have any personal details that we can contact you on, could you please email us directly at icedirect.callcentre@icecurrency.com so that we can look this for you as soon as possible.
Thanks,
Lucy
Excellent service best exchange rate…
Excellent service best exchange rate always use ice for my holiday currency
21 May 2021
Reply from International Currency Exchange (ICE)
Hi Karl,
Thank you for your 5* review.
We're delighted to hear you have been enjoying our home delivery service and the rates of exchange that we offer.
We really do appreciate you taking the time to leave us such great feedback.
Hope you have a fab trip!
Thanks,
Lucy
Reply from International Currency Exchange (ICE)
Hi Amanda
Thank you so much for your excellent review of our Home Delivery Service. We are so pleased to hear that you are impressed with us!
We do hope that we will be able to help you with your currency requirements in the future.
Thanks again
Elaine
Perfect as always.
20 May 2021
Reply from International Currency Exchange (ICE)
Hi Lee
We really appreciate you leaving us such a fabulous review of our Home Delivery Service and are so pleased to hear that you are happy with us.
We look forward to being of service to you in the future.
Thanks
Elaine
Regular customer…
Use online exchange often and have always had next day delivery and with good rates can not fault this service.
19 May 2021
Reply from International Currency Exchange (ICE)
Hi Ian,
Thank you for your 5* review.
We're delighted to hear you have been enjoying our speedy home delivery service and the rates of exchange that we offer. We really appreciate you taking the time to leave us such great feedback.
We do hope you will continue to use us for many more years to come.
Have a fab trip!
Thanks,
Lucy
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