2026 June 26 I changed USD ($300) + CAD ($23.8) to ¥40,000 Japanese Yen today in Vancouver international airport. In Japan, I checked the currency rate and it is ¥161 to $1 USD, which is equ... See more
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completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... See more
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... See more
Do not use the exchange rates are criminal 25% plus mark up and they then add a service fee on top of that
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, United Kingdom
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
2.0
Poor
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service.
I ordered my currency online on Wednesday afternoon - 21st April 2021 - and it was delivered by Royal Mail Special Delivery the following morning. Brilliant service. Thank you ICE and Royal Mail
24 April 2021
Reply from International Currency Exchange (ICE)
Hi Aileen
We really appreciate your excellent 5 Star review of our Home Delivery service and are so pleased to hear that you are happy with us.
Thank you for taking the time to do this and we really hope that you will use our service again in the future.
Thanks
Elaine
Received as arranged
Received as arranged. Exchange rate not the best, but they are seem reliable.
23 April 2021
Reply from International Currency Exchange (ICE)
Hi Stephen
Thank you so much for your brilliant review of our Home Delivery service and we are so pleased to hear that you like us!
We do hope you will come back to us in the future when you need some currency!
Thanks again
Elaine
Easy & straightforward
23 April 2021
Reply from International Currency Exchange (ICE)
Hi Birgit
We really appreciate your brilliant review of our Home Delivery service and are so pleased you are happy with us.
We do hope that we can be of service to you in the future for all your currency requirements.
Thanks
Elaine
Reply from International Currency Exchange (ICE)
Hi Sarah
Thank you very much for you excellent review of our Home Delivery Service. We really appreciate the time you have taken to do this.
We really do hope that we can continue to be of service to you in the future.
Thanks again
Elaine
Reply from International Currency Exchange (ICE)
Hi Suzan,
Thank you for your fab review.
We're really glad to hear you were happy with our home delivery service and do hope you will continue to use us for your travel money in the future.
Have a great trip!
Thanks,
Lucy
An excellent service always ahead of…
An excellent service always ahead of other money markets.
19 April 2021
Reply from International Currency Exchange (ICE)
Hi Louise,
Thank you for your 5* review.
We're so pleased to hear you have been enjoying our home delivery and really do appreciate you taking the time to leave us such positive feedback.
Hope you have a fantastic trip!
Thanks,
Lucy
As always
As always, fast currency transaction. About the best home delivery service there is..
13 April 2021
Reply from International Currency Exchange (ICE)
HI Wayne
Thank you so much for your 5 Star review of our Home Delivery service and we are so pleased to hear you feel we are the best!
We do hope that we can be of service to you in the future with all your currency requirements.
Thanks again
Elaine
Reply from International Currency Exchange (ICE)
Hi Adrienne
We really appreciate the wonderful review you have given us for our Home Delivery Service and are so pleased to hear that you will not go anywhere else!
We look forward to helping you in the future with your travel money requirements.
Thanks
Elaine
Reply from International Currency Exchange (ICE)
Hi Kerry
Thank you so much for your brilliant 5 Star Review of our Home Delivery Service. We are so pleased to hear that you are happy with us and found us so quick and efficient.
We look forward to being of service to you in the future.
Thanks again
Elaine
Reply from International Currency Exchange (ICE)
Hi David
We really appreciate the excellent review that you have given us for our Home Delivery Service and for taking the time to do this.
It is much appreciated and we do hope that we can be of service to you in the future.
Thanks
Elaine
Delivery delay
Desired currency not in stock, not informed until after order placed and therefore next day delivery delayed by a day. Good exchange rate.
9 April 2021
Reply from International Currency Exchange (ICE)
Hi George
Thank you for your review and your feedback which is always valuable to us. We apologise that on this occasion the currency you required was out of stock for a day. The system does let you place an order but then will show up as out of stock once the order is in the system., despite this, we are pleased that you were happy with the exchange rate.
We do hope that this will not deter you from ordering from us again in the future and once again are sorry for any inconvenience caused.
Thanks again
Elaine
The service this company gives is equal…
The service this company gives is equal to the exchange rate that I got for my travel money. Excellent!!!!
9 April 2021
Reply from International Currency Exchange (ICE)
Hi William
We really appreciate you leaving us a 5 Star review and for taking the time to do this.
We are so pleased you are happy with the Home Delivery Service and hope to be able to help you with all your currency requirements in the future.
Thanks
Elaine
Reply from International Currency Exchange (ICE)
Hi Lynsay,
Thank you for your 5* review.
We're so pleased to hear you were happy with our home delivery service and your currency arrived promptly.
We do hope you will continue to use us in the future for your travel money and appreciate you taking the time to leave us positive feedback.
Have a fab trip!
Thanks,
Lucy
Impossible!
Impossible!
Impossible to contact.
Impossible to get any response
Impossible to recover closing balance of £800 approx since October 2020
8 April 2021
Unprompted review
Reply from International Currency Exchange (ICE)
Hi Mr Scribbins,
I'm really sorry to hear you have experienced problems with your cashcard.
As your review doesn't have any personal details that we can contact you on, could you please email us directly at icedirect.callcentre@icecurrency.com so that we can resolve this for you as soon as possible.
We hope we can get this sorted for you soon.
Thanks,
Lucy
Very good and fast service.........will…
Very good and fast service.........will definitely you their service again.
8 April 2021
Reply from International Currency Exchange (ICE)
Hi Susan
We really appreciate the 5 Star you have left for us and are very pleased to hear that you are happy with our service.
We look forward to being of service to you in the future.
Thanks
Elaine
First time using ICE...would certainly…
First time using ICE...would certainly use again. Easy to order and quick and efficient delivery. Highly recommend.
7 April 2021
Reply from International Currency Exchange (ICE)
Hi Elizabeth
Thank you for your excellent review of our Home Delivery Service. We are really happy that you are happy with us and that you would recommend us.
We look forward to being of service to you in the future.
Thanks again
Elaine
Excellent service
1 April 2021
Reply from International Currency Exchange (ICE)
Hi Steven
Thank you so much for your 5 Star review. We are so happy that you are pleased with our service and hope that we can help you with your future currency requirements.
We really appreciate it you taking the time to do this.
Thanks again
Elaine
Easy and good
A very easy and quick transaction keep well informed every step. Arrived on date even though had been warned due to circumstances it could be delayed a day. Easy instructions to follow and clear on exchange rates given.
21 March 2021
Reply from International Currency Exchange (ICE)
Hi Miss Smith
We really appreciate the excellent review you have given us for our Home Delivery service and are so pleased to hear that you are happy with us. We are glad to hear that the order was delivered in good time even though these are difficult circumstances.
We do hope you will order from us again in the future.
Thanks
Elaine
Very quick and efficient service
Very quick service. I've placed a number of currency orders with ICE and each time they've been handled quickly and efficiently. Mail service also very good.
19 March 2021
Reply from International Currency Exchange (ICE)
Hi Sheila
Thank you so much for your excellent review. We are very pleased to hear that you are happy with the service we have provided, both now and in the past.
We do hope that you will come back to us in the future!
Thanks again
Elaine
Excellent service
Excellent service. Good exchange rate and next day delivery. Say no more!!!
18 March 2021
Reply from International Currency Exchange (ICE)
Hi Keith,
Thank you for your great review.
We're really glad to hear your were pleased with our speedy home delivery service and the rates of exchange that we offer. We do hope you will continue to use us for your travel money in the future.
Have a fantastic trip!
Thanks,
Lucy
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