I can't really fault them to be honest, when you choose a design and select some basic options it gives you a straight up quote on the website without any fuss. The wristbands arrive on time for our a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered 200 wristbands for our Church youth work on the 12th of September, and by the Evening of 19th they were being handed out to the kids and teenagers. From start to finish these guys have be... See more
Company replied
The lanyards we ordered came out beautifully and everyone at our event loved them! When a crazy shipping SNAFU happened, the customer service team was immediately on top of it, shipping a reprint of o... See more
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We ordered lanyard tags, and every other site I looked at cost so much more and didn't look as nice. These were so easy to create, were a great price, and were delivered quickly. Not kidding-everyone... See more
Company replied
Company details
- #51 of 59 best companies in Digital printing service
- #10 of 17 best companies in Event technology service
- #56 of 67 best companies in Prints and signs store
- #42 of 49 best companies in Promotional items
Written by the company
As a leading supplier of wristbands, lanyards, badges, and key cards, we’re all about delivering high-quality, tamper-proof products that combine speed, security, and customization. Whether you’re organizing a festival, conference, or corporate event, we make sure you get fast, reliable solutions that exceed expectations.
More ID&C Info
Written by the company
- Free Delivery
- USA Customers - Free Ground Shipping on all online orders. UK Customers - FREE UK delivery on all online orders over £100. Immediate dispatch products for next day delivery available
- Fast Production
- We offer custom wristbands & lanyards faster than any other UK or USA supplier. We also provide laminate passes, vehicle passes and event guides along with a comprehensive range of RFID solutions across all our products.
Our promise
Quality Wristbands Guaranteed
You won't find a wider range of wristbands with a more comprehensive choice of security features anywhere. What's more, we guarantee the best quality materials and print.
Contact info
United Kingdom, United States
- 0845 450 7085 (UK) or + 1 941 739 6935 (USA)
- sales@idcband.com (UK) or contact@idcband.com (USA)
- www.idcband.com
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whole process with ID&C was amazing
Whole process with ID&C was amazing. The customer services were great. They went an extra mile to make sure that the product Is delivered on time the quality was amazing all in all a very good experience and will be using them again thanks once again
24 September 2024
The quality of the bracelets is top…
The quality of the bracelets is top tier! My company placed an order with a very detailed design, and they came out great! Highly recommend.
18 September 2024
Horrible customer service, do NOT order from here!
I recently placed an order with ID&C for bracelets for my event and had an absolutely horrible experience. Despite confirming the shipping address and being assured the issue was resolved, I never received my order. To make matters worse, I only found out last week that the order was canceled without any notification just days before my event. This is completely unacceptable, especially given the prior assurances.
The customer service I've experienced has been abysmal. Even when we discovered the issue, our request for a reshipment was denied along with our request for a refund for a product that was never delivered. Customized or not, the product was NOT delivered!
I am extremely disappointed with your company's handling of this situation. I demand a full refund immediately and expect a prompt resolution.
6 September 2024
Reply from ID&C Wristbands
Hello Colleen, I believe this review was written before we got this resolved! Again, we are so sorry for the issues you had with UPS in correcting your address and not being able to reship in time for your event after the hurricane to our region. Your order has been fully refunded and I hope we get the chance to work with you again in the future.
Reply from ID&C Wristbands
Thank you for your 5 star review on your recent order with us! We are thrilled to hear of your easy ordering experience.
Reply from ID&C Wristbands
Thank you for taking the time to leave a 5 star review on your recent order with us!
Ordered printed wristbands for an…
Ordered printed wristbands for an event, website was easy to use for design, nice quick turnaround on delivery and reasonable price. Very happy & would use again.
4 September 2024
I will not be working with the company again.
I was provided the incorrect color item, and offered minimal assistance. I now have 1,000 lanyards that came in orange rather than red, that I am unable to use for my publicity, and was only offered a discount on a future order... nothing to remedy the current mishap. The company needs to work on their customer service skills, the salesperson I was assigned has been nothing but rude to our company since the beginning. I will not be working with the company again.
3 September 2024
Reply from ID&C Wristbands
Hello, we are deeply sorry the lanyards did not meet your expectations. I reviewed the email chain regarding your complaint and I see that we explained how we matched the color you provided in your online order and got to the color you received. We also asked for a different suggested color to try to get remakes done to meet your expectations and offered a discount, to which we received no response. If you would like us continue please email contact@idcband.com
Crisp precise lettering and graphics
Crisp precise lettering and graphics, nice turn around.
29 August 2024
Reply from ID&C Wristbands
Hi Mark,
Thank you for your review on your experience ordering with us for your custom needs! We are happy that we exceeded your expectations.
Best company to buy the wristband and…
Best company to buy the wristband and most friendly stuff
5 September 2024
Unprompted review
The best company to buy wristbands,the…
The best company to buy wristbands,the best staff to assist. IDC Band SA is the best. Keep it up and am sure coming to buy again.
20 August 2024
Unprompted review
Reply from ID&C Wristbands
Thank you for your recent review on your order experience with ID&C U.S. We are happy to hear you had a great experience with our team and with your order!
Exceptional quality, perfect timing
The quality was exceptional and the wristbands arrived exactly on time. You have my business forever!
9 August 2024
Reply from ID&C Wristbands
Thank you for taking the time to leave a 5 star review on your order experience with us! We look forward to helping you with your future events!
The Best Products at an Affordable price
What a great product. All of the fans loved the quality and were excited to be able to keep them as valuable memorabilia. The prices were more than fair, especially for the quality.
22 August 2024
Unprompted review
Reply from ID&C Wristbands
Hello, Thank you for taking the time to write your review! Happy to hear that your order and event was a success. We hope to work with you again in the future!
Excellent product
Excellent product, exactly as described and the customer service was absolutely outstanding. We ordered our bands with despatch in 2 to 3 days but unfortunately they weren't going to get here before my event.. After a quick phone call on the Monday before hand the employee was able to expedite the order and push it through a bit faster at no extra cost which I offered to pay but they were happy enough to help me out which meant they went above and beyond. I've used this company in the past and I was happy back then also... The only down side I have is that over the year they seem to have updated their site and removed some default patterns for the wristband base... Still... Excellent website, easy to use and reasonable prices
3 August 2024
Unprompted review
The customer service is awful
The customer service is awful. You can barely hear the person on the phone. This was my experience two different times. Both times, the customer service rep was not very nice either. I won’t say rude, but they definitely were not pleasant to talk to. My experience beyond that was more of just an inconvenience that seemed like it should have been more easily resolved. I needed to change the payment source after the order was place because I accidentally charged my personal credit card rather than the company credit card. I was told that because the order had already gone to production that this would not be possible. Obviously, the ability to change the payment option exists so this must just be a company policy-and it’s a stupid one. Just overall not a great experience. The bracelets at least look okay.
24 July 2024
Reply from ID&C Wristbands
Hi Wes,
Thank you for taking the time to leave your review on your recent order experience. We do apologize that you did not have the best encounter with our team on your recent phone calls. We strive to provide quality customer service to all of our customers and this will be looked into.
In regard to the payment issue, unfortunately our team is unable to change payment types once the order has been submitted and paid for. The only option at that time would have been to cancel the order and then resubmit the order with the correct payment type. This is a limitation on the payment collection system, and is not a company policy issue.
If you have any further questions or concerns, please feel free to reach out to us at usorders@idcband.com
We are happy to hear that the wristbands turned out well for you and hope your event was a success!
Poor and slow to respond, basically an online company with no human compassion
Poor and slow to respond, They couldn't simply repeat an order placed a few months previously, then they charge MORE than the online price, ended up purchasing online anyway, and then they responded saying they could BEAT the price.... when I said i'd already ordered, they didn't offer any discount, and THEN their courier company didn't deliver on time, and i'm STILL over a month later waiting for a refund!
18 July 2024
Reply from ID&C Wristbands
Hi Rhian,
I am sorry for your experience with us. We have received your email and our finance team will be in touch shortly.
Kind regards
Great wristbands
Great wristbands, exactly what I was after. Very durable, the adult bands fit nicely on the kids too without any risk of coming off. Would recommend!
13 July 2024
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