IDS (International Decorative Surfaces) Reviews 

Absolutely terrible company to deal with.

Paid for my order in full.. kept being told I hadn't paid..
Once proved I had paid by re sending my confirmation and bank receipts , I was told several dates on delivery. Waited home 4 times.. no delivery..
Delivery finally arrived on the 5th date stated to find parts of my order missing.

Again i was told several dates of delivery... didnt turn up.

Continously fobbed off.. no apology.

Would not recommend this company at all! Never again shall I be dealing with them.

HC supplies charged an extra £20 to deliver to the capital of Scotland. I then learned it was passed onto another company Id surfaces to deliver. The payment was to wow interiors very confusing indeed. My delivery was delayed 5 times by id surfaces reasons included not arrived, arrived damaged, drivers house was flooded and then someone made a mistake and it will be another 4 days till we can deliver. I think more likely they ran out of reasons to delay it. I then phoned hcsupplies for a refund and was told it will be passed onto there accounts team and would take 2-5 days and this was normal as the person on the call had to wait 2 days after they processed a refund for it to appear on his account(not sure why he would need a refund from the company he works for). So I am waiting a couple of days but looks like I will need to phone the bank for them to chase it. Extremely dodgy and I would highly advise you not to buy anything from this company. Also I seen they challenge some other reviews if you want proof I have emails and phone recordings of all calls to prove this is what happened.

AVOID! AVOID! AVOID!

Absolutely disgusting company to deal with.

Just no interest in the customer care whatsoever.

I was a first time buyer (hoping it was going to be the first of many), after 3 failed promised delivery dates I decided to cancel my order, this was mainly down to what they call a manager in the name of Dave Bell if I remember his name correctly, if this guy was a manager for my company I would be extremely concerned for the well-being of my business in the future, this guy has no respect for customers or social skills as his attitude on the phone to me from the off was disgusting, and bare in mind these are the ones that messed up not me and being a first time customer I thought they would have me as a priority to get me sorted (which is exactly what I would have done) but instead I was put right back to the back of the delivery queue.

After telling this so called manager I would not be ordering from them again he wasn’t a slight bit apologetic or even interested in trying to save my business with them.
“manager of the year”

What a shambles of a company.

The only reason they got 1 star is there was no option for 0 stars.

Purchased a worktop, received professional and courteous service from Chris Hamilton.
Will certainly recommend to others

Ordered a Showerwall kit which was delivered direct by IDS.
Nice quality product but, spoilt by complete lack of protection.
When I have purchased aluminium trims from other suppliers they have always been protected in cardboard tubes but IDS just throw the trims onto the delivery truck causing damage.
impossible to achieve the brochure look with damaged trims.
Don't buy.

Big mistake going to International Decorative surfaces to get 2 worktops for my new kitchen.
Should be called International Defective surfaces.
On Wednesday 15/01/20, the kitchen fitters found after opening the protective plastic coverings that both worktops where scratched, glue on the finished surface and the finished side was rippled. When I called ,to complain about standards of product I was told that replacement worktops would be sent out on Friday 17/01/20 and 22/01/20 as these dates where unsuitable due to the timeframe of the kitchen fitters I asked for a refund, which has been refused, me thinks court action beckons
DO NOT BUY THERE

I have nothing but praise for the counter staff who helped us today with a sale, offering efficient collection procedure and help from the lady forklift truck driver, who was brilliant! Thanks very much.

So I got my worktop delivered first thing today. It looks like the worktop looks fine but the real problem is according to the driver (only one driver as well), they are not allowed to touch customers products.

No one told me this and lifting a 4.1 meter 62kg worktop on my own is near impossible without damaging it on the ground (and above health and safety weight limit for 1 person lifting). No one mentioned this at any time when buying and if it wasnt for a driver who hates this companies policy on ‘its the customers problem to solve how they get their products in the house then I would have had a real problem!’.
Every other company I buy from for similar items, all have either 2 delivery people who deliver inside the house or one driver (who I always help) who tries to do most the work themselves and even the 1 driver times are non common.
So that’s my last buy from this company unless I have no other choice anywhere else.
Disappointing ssrvice for my first time use but the driver was brilliant and saved the day!

Sink ordered, missing clamps. Apparently my mistake for not checking inside the sealed box when picked up from IDS. Told new ones would be sent out but they never turned up. Job delayed three days.
Ordered two worktops and neither came with edging. Not told when purchased that this is normal and costs extra. Do not rely on them to give you what you paid for. Never again.

Visited IDS last week was served by Clare Wherton very pleasant experience she was very helpful We had to make an alteration on our order nothing was too much trouble she soon sorted it out would definitely recommend this company.

I used to work for this company for several years well part of it based in Cardiff. Between the affairs and bullying the list goes on and on.They have an HR department that’s only interested in protecting the company not its staff !!! Or what the MD john bagshaw tells them.This company has made me ill which I have been an able to return to normal employment .

Needed worktop and splashback for a rental. Claire Wherton assisted us and she was Brill. Gave us good sensible advice.. Didn't try to sell us items we didn't need. Nice painless experience. :)

I have delt with IDS now for approx 11years and have had nothing but and excellent service from them. Clare and Andy are polite and full of valuable IDS knowledge they are an asset to the company.. The products sold at IDS are by far the best within the industry.
Andrew Jones Flooring Srvs

Excellent service on the desk and great selection of products and display for costomers

Idsurfaces has a vast array of all types of surfaces, I visited the Woodford Green branch which has parking. I needed a cheap laminate worktop surface for one of my rentals. I had set off on my journey using Google maps but had hit a snag when the GPS has stopped working. I attempted calling Idsurfaces, 3 times on 11th August to no avai.

When I arrived I was flustered and rushed (no fault of Idsurfaces) since a 13 minute journey had taken me 50 and I had to be at a viewing in less than an hour. I came into the showroom which is quite big, displaying many types of worktops. I asked Mita if she could show me where the cheapest laminate worktops were and she then pointed to the end of the showroom. I explained that I needed a cheap item and that if she could show me where exactly the item was I could pick a colour and pay. Mita continued to point and describe where the Omega worktops were, I walked down to the area and was confused where the worktops were and walked back towards the desk area where I asked the same question again. I was told in an annoyed tone that she was going to be there in a minute. Whilst in the showroom I had noticed the phones ring constantly and are never picked up, whilst the ladies that sit at the desk don't appear to be doing anything other than looking bored. Mira came towards me and showed me where the Omega worktops were and so I picked up a sample and was told that that particular sample didn't actually belong in that area. I finally chose a colour which was out of stock and paid for 2 and had them delivered on the 16th August. The invoice states clearly the "promise date" and the times of delivery between 07.30-17.00. At 16.58 I attempted to call Idsurfaces and found out that the store closes at 16.00. So, having spent all day waiting and with the kitchen starting the following day I panicked. Anyone who's ever remodeled a kitchen will know that ordering items like a kitchen (buying a splashback, Oven, hob, tiles etc) and booking a carpenter takes several weeks of a process. I had sat in all day waiting for a worktop surface that didnt arrive as my husband struggled with taking pre-assembled units up 2 flights of stairs alone. Nothing has come close to my experience with Mira!

The following day I tried calling at 8am, the first attempt rang out after 3 minutes. Then the second call rang for a further 2 minutes before Vicky answered. Vicky explained that she couldn't find my details on the system and said she would call me back with details once she had them, to which she did after a handful of minutes. Vicky explained that the delivery didn't come because the system showed that it was a collect and apologised. I drove over and collected my worktops, once again I was served by Mira. Mira told me that the worktops were supposed to have been delivered on the 16th. I explained that I knew that since I was the one who waited all day, Mira said she didn't understand why and looked through the paperwork on her desk. She pulled out a sheet which was pink and handed me it to take to the warehouse to go collect my worktops. I got a refund for the delivery, at no point did Mira apologise or thank me for anything, I thanked her for refunding me several times where appropriate. I noticed the Omega worktop colour book on the desk while my refund was being processed.

I rate Mira's service at 1*, I found her thoroughly unpleasant the 2 times I had contact with her. Mira is clearly bored, incompetent and lacks any motivation to do anything and has zero ability as a front of desk person other than to antagonise and waste everyone's time.

Vicky and Idsurfaces bump my rating up slightly because ultimately they do offer a wide selection and Vicky's swift callback was very much appreciated, thank you Vicky!

Purchased some shower wall boards ,I was served by Andrew he was very helpful and kept me updated on my delivery.Exelent service.

I have used IDS for a number of years and have always had great service from them. They have gone the extra mile for me on more than one occasion and Clare's product knowledge is first class. Items are usually in stock or available within a couple of days and any problems are dealt with promptly.

Clare knew her stock and was able to provide the information that we needed about the product that we purchased. She took us to the area of the showroom that we needed and then left us to make our choices in private.

Went to id surfaces this morning needing advice in selecting shower panels.
Clare was most helpful and we were very impressed with her product knowledge.
We have made our choice and will be able to place the order through our plumber.
Rob & Hélyette Newton