Ordered a Showerwall kit which was delivered direct by IDS. Nice quality product but, spoilt by complete lack of protection. When I have purchased aluminium trims from other suppliers they have al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great showroom and easy parking, but their prices are EXTORTIONATE. If you have money to burn, then IDS is the place to go, but their display is second to none, so it's worth a visit to help deci... See more
Company replied
ABSOLUTELY APPALLING DRIVERS THAT ARE EMPLOYED WITH THIS COMPANY. They’re rude / arrogant and LIARS. They have no idea how to use their vehicles when in use and are so arrogant when approached. The ma... See more
Absolutely terrible company to deal with. Paid for my order in full.. kept being told I hadn't paid.. Once proved I had paid by re sending my confirmation and bank receipts , I was told s... See more
Company replied
Company details
Information provided by various external sources
International Decorative Surfaces are the UK’s largest distributor of decorative surfaces specialising in flooring, worktops, laminates, compact, panel products, solid surface and wall panelling. With an annual turnover of more than £120 million we take the business of fulfilling our customers’ needs very seriously. To this end, our thirteen regional branches offer the benefits of nationwide coverage, while being especially responsive to needs at a local level. We are 100% committed to distribution, investing constantly in a best in class nationwide network that can cope with the dynamics of our industry, delivering products on a Just in Time basis. Our 90,000 sq ft Central Distribution Hub is linked to our regional branches, which total over 500,000 sq ft of warehousing across the UK. We make more than 2,000 daily deliveries using our fleet of over 100 vehicles achieving a 99% on-time, in-full, service record.
Contact info
United Kingdom
- 08457 298 298
- info@idsurfaces.co.uk
- www.idsurfaces.co.uk
1.5
Bad
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection but at extortionate prices
If you like me are not trade then expect to robbed by IDS. They offer a great selection of products and I know that they are the supplier to a lot of other companies in the local area. However, I needed to buy some extra Quickstep flooring that I needed at short notice and couldn't believe the markup they were putting on their prices.
For example, I needed a pack of flooring that I'd bought online for £34 a pack. The additional pack from IDS was £47. To put that into context, the same flooring is £21.99 per square metre from Quickstep. From IDS it's £26.11 a square meter. IDS are charging over 18% more than the manufacturer.
And I also needed a threshold bar that I could find online at around £19 but needed immediately. From IDS it was a staggering £31. That's an increase of more than 60% from the online price.
So, they've probably got what you need and can get hold of what they don't have in stock at short notice but be prepared to pay exorbitant prices for the privilege.
My advice would be to shop around online. Definitely not recommended.
3 September 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.