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Idyll Home Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely swift delivery service and secure packaging, explaining that their orders arrive promptly and always in wonderful condition ready to be enjoyed. Many people also express how much they love the beautiful and unique product designs available, which effortlessly add a charming and elegant touch to their homes and outdoor spaces. However, some reviewers were not happy with certain aspects of their purchases, mentioning items arriving broken or discolored, while others experienced very slow delivery times. Despite these occasional setbacks, most buyers remain extremely satisfied with the overall service quality and would gladly recommend the business to others.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and overall satisfaction. Consumers... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast shipping times and items... See more

Quality

Customers had positive experiences with quality, expressing satisfaction and delight with their items.... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy it is to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find what I was looking for. Easy to order. Amazingly fast delivery, considering the size of the garden trellis I ordered. Love the trellis. Really elegant design that fits the space we ne... See more

Rated 5 out of 5 stars

I was really pleased with the service I received from Idyll Homes. My pots came within a few days of ordering. One of them unfortunately arrived broken but Claire at Idyll arranged for a replacement,... See more

Rated 5 out of 5 stars

Idyll Home is great for exclusive items you won't find anywhere else. I am a very satisfied repeat customer. Idyll Home offered me a personal service and it was so nice to deal with one real person... See more

Rated 5 out of 5 stars

A very friendly super efficient lady helped with my somewhat slightly bespoke request order and it has already been dispatched within 24 hours . I have bought a similar product from them before and th... See more


Company details

  1. #130 of 395 best companies in Home Furniture Shop
  2. #68 of 214 best companies in Decoration and Interior Design Store
  3. #29 of 123 best companies in Garden Furniture Shop
  4. #42 of 99 best companies in Lighting Shop
  5. #19 of 78 best companies in Outdoor furniture shop
  6. #14 of 30 best companies in Rug Shop

Written by the company

Idyll Home provide beautiful and interesting home accessories and furnishings. Whether it be a luxurious throw or cushion, handmade crockery, unique furniture or stunning lighting, we still get excited to find new and stylish home accessories that help create your own Idyll Home. We have curated a beautiful selection of modern home furnishings from simple, pared-down Scandi-style furniture to glamorous Moroccan lighting. We source from Danish brands such as Tine K Home and House Doctor, as well as the Dutch brand HKLIVING. We love the combination of modern and vintage home accessories that these European brands offer. We love to discover new handmade items from UK companies too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(209)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service; AVOID

Terrible customer service - avoid at all costs as it will waste so much of your time chasing constantly for an update. The way they treat their customers is not lawful.
We had to contact multiple times about status of delivery as absolutely no updates we’re given except when chased and finally was delivered late by two weeks, and a further day when I had to wait in for delivery that didn’t arrive, with no apology, and then £2k of furniture delivered on a wooden pallet at side of road with pallet not even taken away. Terms and conditions are not lawful as the unusual delivery terms are not highlighted to customers which they have to be - simply stating “see our standard T&Cs” is not enough to be compliant when heavy furniture gets left by side of a road on a day which you didn’t agree to be delivery day.

The owner of the service did not apologise and it took several attempts for them to finally accept to take away the pallet (which couldn’t be used for other purposes as it was broken and had nails sticking out of it). Hermes refused to pick up the pallet as it’s effectively 10 kilos of rubbish so we still have the pallet littering our front garden.

30 March 2022
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Reply from Idyll Home

Hi Alla, we are sorry your expectations were not met on this occasion. I can see from our email correspondence that we did explain there would be a delay with the delivery, and this was further delayed due a mistake with Palletways and we apologise for their mistake. We do state it clearly on our delivery section that large furniture is often delivered on a pallet and the couriers do not always remove these, but we have arranged to have this removed for you.
Our customer service is regarded as excellent according to the reviews on Trustpilot and so this is clearly not the norm. We understand you have asked for a refund for £100 so that you can rent a car and take the pallet to the tip, whilst I am not sure this is within our responsibilities as a retailer we are looking into this for you.

Rated 5 out of 5 stars

Very pleased.

Really nice object for a fishing friend. Item came quickly and was well packaged. Very satisfied.

15 March 2022
Rated 1 out of 5 stars

i diddn't know that I had to pay some…

i diddn't know that I had to pay some more taxes and it was not written on the website nor in my account so I''l send you back and waiting for money back thks

11 December 2021
Idyll Home logo

Reply from Idyll Home

Hi Lucia, unfortunately taxes are payable now on orders to Europe from the UK since Brexit, we do show this on the website but I understand it is not always that easy to know these things. We will of course refund you when the order is returned to us.
Idyll Home

Rated 5 out of 5 stars

Very good quality slippers

I’m working from home so I really needed a good quality slippers, very happy with my purchase, the slippers are well made, the insole is of the right shape, aka orthopaedic one, not a flat one, very comfortable to wear.

16 November 2021

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