I've used iFastNet for at least 10 years now. This is probably the only service I've used where everything has always worked smoothly. This is especially so thanks to their customer support. If you... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Shared hosting, VPS servers, Dedicated servers and much more at iFastNet!
Contact info
Bulman House, Regent Centre, Gosforth, Newcastle upon Tyne, NE3 3LS, Newcastle Upon Tyne, United Kingdom
- sales@ifastnet.com
- www.ifastnet.com
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been a customer for 5 years and they don't disappoint
I've been using iFastNet for my we hosting for over five years now and I can't be happier with them. There services are the most complete and versatile I've ever used and their prices cannot be beat. You know exactly what you're getting and you know what your payments are going to be. They don't hide anything behind fancy marketing that is geared to trick you into paying more than what you expected to pay. If you sign-up with them when there's a promotion on, that promotion price stays in effect for as long as you keep your account open. And they offer some pretty good discounts, too.
Their customer support is fast and effective. You actually communicate with real people who know what they're doing. When ever I've had a question or an issue arise, the support staff has always gone above and beyond to answer my inquiry.
The latest issue I had was with an update to the MySQL back-end. One of my online file sharing services became inaccessible. I opened an incident ticket and less than 5 hours later, the support staff looked into my situation and resolved the problem on their end. That was pretty good, as I live in North America, in a time zone seven hours behind their local time.
I'm utterly impressed with their service and plan to remain a customer of theirs for a long time to come.
It is the best
It is the best. I was searching for a platform that could host my website on its platform for free without any ads for free, and this one is by far the best experience I've ever had.
Most favaorite fearute of ifasbet is…
Most favaorite fearute of ifasnet is support team. they realy reply as soon as possible.....
thanks for every member of the team
Exceptional Support and Quick Issue Resolution
I just wanted to share my great experience with this hosting service. Their support team is absolutely fantastic super quick and really helpful.
I ran into a problem with my website and these guys were on it right away. They know their stuff and fixed things up in no time. I was seriously impressed.
What stood out for me was how fast they responded and kept me in the loop. It's clear they care about making things easy for new users like me.
I would totally recommend this hosting service to anyone. The support i got was top notch and i'm looking forward to sticking with them for my hosting needs.
best support ever and best hosting ever
best support ever and best hosting company
Their reply are fast and helpful.
Recommended
Recommended
Specially for beginners on handling domain, their support team always give time to assist your queries and provide easy to understand step by step procedures to solve your issues.
recommend
I had a positive experience, everything worked fine and they were quick and efficient in answering my queries.
Titans work in support
I have been working with them for many years. The most important thing for me in hosting is service availability, 70% of which is support. Everything is very good with the iFastNet - support helps as quickly as if they were sitting in the same room with me.
Great service
I transferred my system to iFastNet from a previous unreliable host. So far so good. I have not experienced any downtimes. Implementing my system was seamless, especially with Git integration. Support tickets are responded to in record time. Highly recommend. I joined in on the Super Premium Monthly package. Now planning to go for the longer period plans.
Highly Recommended!! An extremely good and flexible service!
An extremely good and flexible service. Absolute fantastic support who resolve any questions or issues I have quickly and politely. The hosting service is amazing and so economical too. I have used and recommended iFastNet since at least early 2015 and cannot recall having any issues whatsoever with the service.
I would recommend them to anyone and everyone looking for good quality, good value flexible hosting. Thank you very much everyone at iFastNet!!
Quick refund
I had setup an account with them and after paying through PayPal, needed to replace that with a faster payment vehicle, which also was processed. As a result, I requested a refund for the initial PayPal payment. iFastNet's customer service took care of this quickly and were very courteous and efficient.
I'm new customer and I'm amazed how…
I'm new customer and I'm amazed how helpful their support is. :)
i got a good experience with ifastnet…
i got a good experience with ifastnet from support to the severs,
So nice web-hosting
I’m using iFastNet for more than 1 year, and I love that web-hosting. I’ve got an Ultimate Premium Yearly plan. Price is so satisfying. Supports are so friendly and helpful, they can solve any mine question. ❤️
a good service and good support ever i…
a good service and good support ever i seen an fast servers thanks ifastnet
Incredibly bad. Forget about the GDPR.
Got into iFastNet because I was surprised by the quality of support in the free tier (InfinityFree). I thought it'd be even better. WRONG. Oh, so wrong. It's a continuous joke. CPanel full of nonworking stuff (like SSH keys, which you can upload but not use!). IO limits so low that a minor Wordpress upgrade will trigger warnings. Support is worse than useless - they give you wrong information. Lack of explanations even about paid stuff. The "knowledge base" is full of single-line articles dated 2015.
I found that there's even an unofficial chat just for customers complaining about it. That's where you'll end too!
The final straw was that they seem to know nothing about the GDPR and other privacy laws. I've worked around their ineptitude for months, but this can't be fixed, so I'm moving out.
Suspended my account without asking me…
Suspended my account without asking me to fix an issue, now my entire network is at an end. The company is demanding I move to a server that is 150 USD a month and I can no longer afford it. They also did not allow me to correct the issue beforehand so now my online presence is destroyed. Could not recommend them after almost two years with the company.

Reply from iFastNet LTD
Great service
Great service. Anytime I have any kind of trouble I contact the support team as I am not tech minded. Everytime they have helped me it has been sorted within minutes. Cannot fault at all. Many thanks to the team for all the support.
the hosting service is great
the hosting service is great, and the support team is fast.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







