Iglu Cruise Reviews 

Always helpful & friendly staff along with great prices too

The Sales Consultant was very helpful and friendly.
He took time to explain everything regarding the cruise.

The booking experience was very easy. Paul called and asked a few questions to understand our needs then the quote was clearly presented covering the options that we had asked about. Then to complete the booking, Paul called at the agreed time and it was quickly and smoothly booked.

Thank you Sue for helping me change my booking easily, to the date and airport i wanted.

I'm pleased I booked the cruise but think more explanation about where we actually board the cruise would have been helpful ? As I spoke to a really helpful man and he said he would give the questions I had to Charlotte and she would get back to me , he had said pretty sure we board at Piraeus port . I then looked up worked out best place to book hotel how to get there from airport etc etc Charlotte didn't get back to me to say it was a different port and when it was mentioned was given no advice of how we get there how long it takes etc it turns out it is a lot harder to get there than Piraeus port and it doesnt look like there is much around there. We have booked lots of cruises normally my husband has dealt with but we have always had a lot of help , this time I have booked for myself and 2 friends and not really felt supported with my booking. I doubt Iglu will be my first port of call in the future as I just got told to go on the Celestryl web site. I am really anxious as in the past felt a lot more supported and the your cruise representative a lot more knowledgeable. I feel I have been very much left to my own devices this time.

Great guidance and clarity from

very informative and professional. Able to confirm bookiing and gave good advice about all aspects of the cruise.

Gary was extremely helpful in booking our cruise for 2027. He was very friendly, knowledgeable and easy to talk to, and tried to find ways to reduce the price of the cruise.

Easy booking.
Iglu discounts.
Efficient service.

Emily at iglu was an absolute delight to deal with. So enthusiastic and knowledgeable

I have booked all of my cruise holidays with Iglu Cruise because I believe they offer more competitive deals than other travel agencies. Their customer service agents are consistently friendly, accommodating, and attentive to my personal preferences when arranging travel. For these reasons, I regularly recommend Iglu Cruise to my friends so they can enjoy a cruise holiday and book with confidence through them as well.

Very helpful once you get through to them, but can be very difficult to get through on the phone

Very helpful easy booking

We have done over 30 cruises but this is the first time I have booked online- no waiting for phone to be answered, just quick easy, self explanatory, done in a few minutes, great!

Excellent service by a lady who knew what she was talking about and found me a perfect cruise brilliant and easy

Clair was very helpful and quickly provided a quote that met all our expectations for our first cruise with Oceania

We’ve booked all of our 5 cruises through Iglu. We find them helpful when looking for each trip. We will continue to use them. I wish they ran a loyalty scheme themselves as we like to try different cruise companies so don’t use the same ones each time thus unfortunately, we don’t benefit from any of the cruise lines schemes. Booking through Iglu every time should reward the purchaser.

I tried to book a cruise through their website, but I wasn't allowed to because I'm not a UK citizen and therefore I don't have a UK address (I can send their email regarding this). I always book cruises through other UK websites, which I won't mention, and I've never had this type of problem. Furthermore, their denial, besides being unfair, I believe is illegal, and I will therefore file a case with ABTA.

Booked river cruise (tui) from the start problems, iglu said they had booked seats and assistance but when checked with tui they hadn't been booked. Tui changed the itinerary and was given chance to cancel, however iglu had to do this in order to get refund. When I contacted customer service they said that they would be back 5 to 7 days, the cruise was in 4 days.
Automated customer service just kept asking same questions and couldn't progress.
Caused lots of stress which as yet hasn't been resolved.
My advice is don't book 3rd party