IgluSki Reviews 2,441

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and enjoyable. Many people highlight the excellent customer service, appreciating the personalized assistance and efficient handling of their holiday arrangements. Consumers frequently commend the seamless booking experience and the overall quality of the holidays provided. However, some customers also noted occasional issues, such as a grumpy staff member when trying to discuss extra ski carriage, and confusion regarding ski and boot collection instructions. A few other people mentioned a lack of train travel options and delays in processing group bookings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Booking process

People report positive experiences with the booking process. Many customers highlight the efficiency and... See more

Holidays

Consumers find holidays to be positive, often praising the professional, knowledgeable, and friendly service... See more

Service

Users describe positive interactions with service, highlighting the first-class assistance from specialist... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred pa... See more

Rated 5 out of 5 stars

I contacted Iglu and Leo rang me back the same day, came up with some quotes and emailed the information for me to look at, he followed up with a call the day, I asked him to. Christian also was very... See more

Rated 5 out of 5 stars

I have been booking a family ski holiday with Iglu Ski for a number of years. Paul Easton at Iglu has been always helpful with his advice on the Club Med location and better price. We came back from o... See more

Rated 5 out of 5 stars

We have just booked a group ski holiday with Iglu ski for next year. There was a considerable amount of backwards and forwards to get something that suited the whole group and Christian was so patien... See more


Company details

  1. #3 of 21 best companies in Ski holidays

Written by the company

IgluSki.com is an award-winning ski agent, fully ABTA and ATOL protected, that specialises in providing the most up-to-date ski holidays and deals. From all-inclusive packages, catered ski chalets and self-catered apartments, the expert staff can help you find the best ski holidays to suit any group size and ability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Flaine was great and there's tons of…

Flaine was great and there's tons of snow, so hopefully it'll last into the late season. The funny thing is that there's very little snow away from the resort.

We took all our own equipment so no idea on hire shops. Flaine is built on 3 distinctly different levels, so I guess it would be best that you hire as near to your accommodation as possible.

There's a brilliant app that you can download called Grand Massif which is pretty good. It has an interactive piste map and slope/lift information.

In terms of the area, it's split into:

1. The Flaine side
2. Les Carroz
3. Morillon and Samoens

We really enjoyed Les Carroz and Morillon and it was much sunnier on that side, which meant spring snow (great for boarders), however the Flaine side holds snow for longer due to the fact that the bowl holds more snow and it's colder due to the slope aspect and direction.

There are some really long lifts (telecabines and chairlifts), but ultimately these are the busiest due to their length. We used these for access and then found quieter local lifts.

One run (Cascades) is 14km long and runs from the top of Flaine (2500m) to Sixt (600m). You get a free shuttle bus (every 20 minutes) at the bottom back round to Samoens. It's pretty good, due to the length of it, however it may not retain the snow lower down, that late in the season.

It's not an attractive resort (purpose built concrete structures), but it does hold the snow better than most and it's brilliant for beginners and intermediate riders/skiers.

Definitely download the app which has webcams and lots of other information on facilities

21 February 2026
Unprompted review
Rated 4 out of 5 stars

Christian was very helpful with my…

Christian was very helpful with my booking. Managed to find my friends booking information so I could join the group booking.
Igluski are always helpful, polite and easy to book holidays with.
The only negative I have. I called back to speak with Christian to discuss extra ski carriage and spoke with a very grumpy member of staff. Sounded like I was an inconvenience. I assume he was having a bad day. I asked for my message to be passed on to Christian, so he could call me back when free. I never received a return call and must gather that my message wasn't passed on.

19 February 2026
Rated 5 out of 5 stars

Very helpful...

Couldn't find anywhere to add my snowboard bag when I was trying to book online but they were very helpful when I called them.

22 February 2026
Rated 5 out of 5 stars

Booking our first family skiing trip

We recently booked our first family skiing holiday with IgluSki. Joe expectedly guided us through the process and patiently and thoughtfully responded to our many questions as we went through the information. He provided great advice and some amazing suggestions for resorts and hotels and we are delighted with the booking we made. If we go skiing again we’ll definitely be calling IgluSki first!

21 February 2026
Rated 5 out of 5 stars

Very helpful

The ski specialist, Adam Brown, has been very helpful and offered a few options for me to consider. The booking was arranged efficiently and professionally.

20 February 2026
Rated 5 out of 5 stars

We came back with a big issue of our…

We came back with a big issue of our making, I thought was going to kill our week’s snowboarding, but Iglu (Dec B-I) came through for us and got us a great deal for a different week. What I saw as a crisis was handled professionally, calmly and with a great result. Bravo. Could not be happier. Thanks

20 February 2026
Rated 5 out of 5 stars

Straightforward and helpful

Having seen the holiday that interested us on the website booking over the phone was made a very straightforward process and we were given a better flight option

18 February 2026
Rated 5 out of 5 stars

Just booked through Iguski

Just booked through Iguski.
Very helpful team.
Give them a call .
If there delivery is as good as booking experience I can see me using them regularly

17 February 2026
Rated 5 out of 5 stars

Helpful, patient and convenient

Toby was very helpful. He found details of potential holidays within my price range and he was patient as I contemplated which option to go for. We concluded the booking after 7pm which was very convenient for me - probably less so for him!

6 February 2026
Rated 5 out of 5 stars

Great Customer Service

Max dealt with my enquiry in a professional and friendly manner that made the whole process easy. He was very knowledgeable about the resort and very engaging during the transaction.

16 February 2026

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