While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and patience, highlighting exceptional customer service. Many people appreciate the efficiency and ease of the overall service, noting that it significantly reduces workload and saves time. The user experience is frequently described as straightforward and easy to navigate, with quick response times from the support team. However, some people mentioned occasional issues with the system being slow when loading large files. A few other people also felt that there were long wait times when trying to get through on the phone.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, politeness, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficiency and helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the system is very... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom was so helpful, kind and patient. I've had nothing but positive experiences with the Customer service team. IGPR is honestly very vital for a GP admin team. It free's up alot of time and i... See more

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more


Company details

  1. Software company
  2. IT support and services
  3. Medical technology manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently used the IGPR service and…

I recently used the IGPR service and had a very positive experience. The team was extremely helpful, professional, and responsive throughout the entire process. They took the time to answer all my questions clearly and made sure I felt supported every step of the way.

What really stood out was their efficiency and willingness to go the extra mile to assist me. It’s clear they genuinely care about providing a high-quality service. I would definitely recommend IGPR to anyone looking for reliable and supportive assistance.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

IGPR Customer Service is great help

IGPR Customer Service is great help, specially Tom who assisted me today, he was very kind and informative. IGPR products are really useful at work and I can highly recommend.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Reinstating IGPR

After an absence from work for 8 weeks due to sickness, my IGPR info had disappeared from my desktop.
I call IGPR and this resolved very quickly by a helpful gentleman called Ben. Very polite and excellent customer service

28 April 2026
Unprompted review
Rated 5 out of 5 stars

keep up the good work :)

working at a GP practice doing the private work, IGPR has been really helpful and the team are always speedy and attentive on the phone. keep up the good work :)

27 April 2026
Unprompted review
Rated 5 out of 5 stars

We have been using iGPR for some time…

We have been using iGPR for some time now, and has been great for insurance reports and SARs, saves a massive amount of time. It is very easy to use, but I had a rare query and spoke to Tom today who was great and really helpful who showed me another way to do something. Would thoroughly recommend iGPR

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Tom who was very helpful

I spoke to Tom who was very helpful. We were on the phone for a long time whilst he looked into the issue and was very clam and patient. He has also given me details to follow up with him should I need to.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

IGPR has helped greatly with our workload. any issues we have had (which have been few) have been dealt with
extremely quickly.

I can recommend using this service

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Go the extra mile!

It has made a huge difference for the better since commencing using IGPR for insurance Reports and SAR requests. It is really easy to get through to speak to someone when help is needed. Staff are always polite and extremely helpful and will always go the extra mile.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

We have worked with iGPR for over 5…

We have worked with iGPR for over 5 years now and they have always been very helpful with our needs and requests. They are always very kind and patient and explain things very well. They are always on hand to help. Thank you!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Its just part of the team!

We have a longstanding relationship with the team at IGPR and always find Lee very supportive and able to assit with queries we have. We use the managed service to assist with our workflow within our large practice which we have found beneficial and now consider it an integral part of our day to day team.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Thomas was a great help today in talking me through the finer details of using the platform, as well as remotely installing on Multiple Devices.

IGPR Managed service has been a great help in reducing administrative burden on the practice, whilst safely speeding up the process of producing reports.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service, nothing is ever a problem. Very happy with the technical support as well as the software itself

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the IGPR managed…

I have been using the IGPR managed service for a couple of years now, it's an invaluable tool for us at the practice as we receive on average 100 subject access requests a month. The managed service saves us considerable time and staffing costs and it's a really easy service to use.

2 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look