iGPR Reviews 

149
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and professional, ensuring pleasant and efficient interactions. People find the service to be excellent and easy to use, significantly reducing workload and saving time for various tasks. The customer support team is consistently highlighted for their quick response times and effective problem-solving, contributing to a smooth overall user experience. However, some customers also noted experiencing long wait times when trying to connect with support via phone. Despite these occasional delays, once connected, reviewers consistently found the advisors to be very helpful and effective in resolving their issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and time-saving... See more

User experience

Customers had positive experiences with user experience, consistently praising the system as easy to use,... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting that issues are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called IT support today and spoke to Tom who resolved the issue promptly and efficiently. I have always had a great experience with iGPR. Whenever I email or call their support team issues are resol... See more

Rated 5 out of 5 stars

I spoke with Tom, who was extremely helpful and made the whole process smooth and straightforward. Thank you, Tom, for your excellent support. IGPR is a fantastic service provider – very easy to use,... See more

Rated 5 out of 5 stars

We have iGPR and Managed service. Have had no complaints or issues with the Managed Service. The new Target Report within Managed Service is a time saver Any problems with the app itself, the iGPR t... See more

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more


Company details

  1. Software company
  2. IT support and services
  3. Medical technology manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(149)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SAR HELP

Great Customer Service
System is very helpful for the practice well worth it!!
Any issues its easy too get in contact with their help team
Overall easy system and helpful team

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Tom was very polite and helpful and…

Tom was very polite and helpful and got IGPR up and running with EMIS very quickly. The only reason I didn't give the experience a 5 was because the call wait time was very long.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!
We have found iGPR's team really supportive with our recent issue with receiving payments. They took the time to offer detailed support and we have improved the efficiency of the hole process. Thank you!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

IGPR is very beneficial to our surgery

IGPR is very beneficial to our surgery, it frees up time for the Doctors to treat and see their patients. I have never had any issue with the service, they are very reliable and easy to contact. I have recommended IGPR to other Practice Managers at recent meetings.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product with Excellent Customer Service!

Site very user friendly and easy to navigate. Options to conform to the needs of the service you are looking for. Customer service excellent, response time excellent.

Overall provides a more faster efficient service than what we had before.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient. Resolved issue quickly and also looked in to a different issue whilst resolving the issue at hand.
Gave great advice and was pleasant on the phone

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful support when contacted…

Very helpful support when contacted today to install system at new site explanation of how to access 2 different IGPR accounts straight forward. The IGPR system is very straight forward to use only negative is not being able to split a completed IGPR report which is a large file which causes issues when trying to send by email

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery setting, would recommend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

We have been using of IGPR for nearly 5…

We have been using of IGPR for nearly 5 years now, and I honestly can’t recommend them highly enough. The service they provide is excellent, always thorough, careful, and extremely professional.
IGPR have been a huge support to our practice, especially with reports, and this has saved our team a significant amount of admin time. They really understand the needs of a busy practice and make everything feel much more manageable.
They are also very responsive and reliable. Whenever we have had any questions or issues, they have dealt with them promptly and efficiently, often stepping in to sort things out for us without any fuss. Overall, a brilliant service and a fantastic team to work with. I would absolutely recommend IGPR to any practice looking for dependable and high-quality support.

2 January 2026
Unprompted review

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