I Love Fancy Dress Reviews 

237
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... See more

Rated 5 out of 5 stars

Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... See more

Rated 5 out of 5 stars

These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... See more

Rated 5 out of 5 stars

They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... See more

Company details

  1. Costume shop

Information provided by various external sources

We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

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No recent history of asking for reviews

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4.5

All reviews

(237)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great, fast service from Melanie

Thank you so much to Melanie. Absolutely saved the day for me with her help getting a last minute viking costume for my son. He loved the costume. Especially the additional viking hat Melanie recommended for him. He wore both hats together! The costume is good quality and really reasonably priced. I will definitely be a repeat customer.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Really friendly and great service

Thank you so much to Melanie, Abi and Issy! Absolutely saved the day for us with their help getting a last minute outfit. Good quality and really reasonably priced. Will definitely be a repeat customer.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Geeat people…

Popped in to grab an elf skin dident relise was meant to click and collect. But Melaine helped me out and grabbed what i needed. Couldent of been more helpfull and polite we def use again!

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Collection of costume

I went to warehouse today to pick up a costume, to which I hadn’t ordered. I must say the service and friendliness of the staff whilst I waited was outstanding. Thank you for helping me out.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, thank you..ordered 9 fancy dress costumes on Friday 24th Nov p.m. and received them on Sunday 26th Nov at 10 a.m. Very professional and efficient company. The costumes were exactly as shown and describe. I can highly recommend ILFD.

26 November 2023
Unprompted review
Rated 5 out of 5 stars

ILFD is actually local to me

ILFD is actually local to me. I placed an order for click and collect and they were very quick to help when i went into the store. I also mentioned i would like another item and they sorted that for me there and then. Very helpful and friendly. Great products

17 November 2023
Unprompted review
Rated 2 out of 5 stars

Lies and inconvenience

Ordered some Halloween items from this company on the 24th October. They arrived on the 26th October with the main part missing.

I rang them up Friday 27th October (their lines were shut by the time the items arrived on the 26th October) and they advised me that the missing items would arrived within 24 hours (as they had posted them royal mail 24 hour tracked).

Today, I received a notification stating it would arrive on the 30th Oct and that they were posted Royal Mail 48 hour tracked.

I phoned them 3 times on the 27th October to confirm these had been posted for a 24 hour delivery and 3 times I had it confirmed to me that it had.

I needed this outfit for a work event on the 28th Oct and now I have to somehow improvise due to their lack of simple service and following through on their word.

It would have been a 1* review however, the ladies on the phone were really nice. They just need to do their actual job properly.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Never disappointed

Never disappointed! Lovely staff always willing to help. Wouldn’t go anywhere else to get costumes or decorations always great quality!

24 October 2023
Unprompted review

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