Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... See more
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See what reviewers are saying
Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... See more
These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... See more
They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... See more
Company details
Information provided by various external sources
We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!
Contact info
Unit 3, 40 Comet Way, SS2 6GD, Southend-on-Sea, United Kingdom
- 01702617821
- mail@ilovefancydress.co.uk
- www.ilovefancydress.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great, fast service from Melanie
Thank you so much to Melanie. Absolutely saved the day for me with her help getting a last minute viking costume for my son. He loved the costume. Especially the additional viking hat Melanie recommended for him. He wore both hats together! The costume is good quality and really reasonably priced. I will definitely be a repeat customer.
Substandard item that fell apart on…
Substandard item that fell apart on first try-on. Returns process charged me for returning the item…
Avoid
Very helpful staff popped in only to…
Very helpful staff popped in only to find it was a click and collect but they let us use their pc to view products and purchase there and then also suggested costumes and helpful with sizing also
Definitely recommend
The guys save our New Year’s Eve
The guys save our New Year’s Eve! Thank you so much! Great service, huge choice, very friendly and happy to help people
Great Staff
Absolute lifesavers! Great choice of costumes and customer service thanks to Izzy, Melanie & Abi
Really friendly and great service
Thank you so much to Melanie, Abi and Issy! Absolutely saved the day for us with their help getting a last minute outfit. Good quality and really reasonably priced. Will definitely be a repeat customer.
Geeat people…
Popped in to grab an elf skin dident relise was meant to click and collect. But Melaine helped me out and grabbed what i needed. Couldent of been more helpfull and polite we def use again!
Helpful staff
The staff were fantastically helpful at finding a costume to cheer my mum up! Would highly recommend :)
Collection of costume
I went to warehouse today to pick up a costume, to which I hadn’t ordered. I must say the service and friendliness of the staff whilst I waited was outstanding. Thank you for helping me out.
Amazing service
Amazing service, thank you..ordered 9 fancy dress costumes on Friday 24th Nov p.m. and received them on Sunday 26th Nov at 10 a.m. Very professional and efficient company. The costumes were exactly as shown and describe. I can highly recommend ILFD.
ILFD is actually local to me
ILFD is actually local to me. I placed an order for click and collect and they were very quick to help when i went into the store. I also mentioned i would like another item and they sorted that for me there and then. Very helpful and friendly. Great products
Absolutely incredible experience
Absolutely incredible experience. The staff were friendly, found everything I needed super quick and were able to advise me on upcoming costume ideas. Brilliant!
Lies and inconvenience
Ordered some Halloween items from this company on the 24th October. They arrived on the 26th October with the main part missing.
I rang them up Friday 27th October (their lines were shut by the time the items arrived on the 26th October) and they advised me that the missing items would arrived within 24 hours (as they had posted them royal mail 24 hour tracked).
Today, I received a notification stating it would arrive on the 30th Oct and that they were posted Royal Mail 48 hour tracked.
I phoned them 3 times on the 27th October to confirm these had been posted for a 24 hour delivery and 3 times I had it confirmed to me that it had.
I needed this outfit for a work event on the 28th Oct and now I have to somehow improvise due to their lack of simple service and following through on their word.
It would have been a 1* review however, the ladies on the phone were really nice. They just need to do their actual job properly.
Great customer service
Great customer service,phoned the shop and couldn't have been more helpful! Will shop again!
The company were very efficient and the…
The company were very efficient and the customer service adviser I spoke to was very friendly and professional.
Good decorations and good times really…
Good decorations and good times really nice people and lovely place you should definitely go there to get your costumes
Excellent service
Excellent service, the lady who see to us couldn’t be more helpful. Very good price also.
Never disappointed
Never disappointed! Lovely staff always willing to help. Wouldn’t go anywhere else to get costumes or decorations always great quality!
Great customer service
Great customer service, the staff were more than helpful. Costume is great quality.
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