Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... See more
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See what reviewers are saying
Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... See more
These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... See more
They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... See more
Company details
Information provided by various external sources
We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!
Contact info
Unit 3, 40 Comet Way, SS2 6GD, Southend-on-Sea, United Kingdom
- 01702617821
- mail@ilovefancydress.co.uk
- www.ilovefancydress.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Great Item & Service
As it 'appens, a great item, at a good price and quickly delivered.
Perfect…
Needed help to get my kid’s Halloween costumes for a school disco the staff were very helpful and prices are good too
Great staff
Great staff, excellent service, good prices.
Definitely recommend
Quick and easy click and collect
Quick and easy click and collect. Happy to add to order once in store.
Good trader
Good price
Quality product
Good communication
Prompt delivery
A good trader and I would recommend them
Melanie was very helpful and…
Melanie was very helpful and knowledgeable about the products.
Would recommend to others.
What a lovely company help me when I…
What a lovely company help me when I needed a fancy dress costume for my boy I hadn't done the click and collect as didn't no but the lady behind the counter help me and costume was brought with ease but what was nice is I actually brought the wrong size and they where happy for me to bring back and swap no questions ask would definitely recommend to friends and family thank you
Excellent
The service I have received from the team has been exceptional.
Had a problem with an order
Had a problem with an order, company acted swiftly and resolved the issue. Thank you Melanie. Wouldn’t hesitate to re-order with them.
Really helpful friendly staff
Really helpful friendly staff, quick and easy exchange process
Will defiantly come back :)
Excellent Customer Care
Excellent customer service - and quality of the fancy dress has always been excellent. The staff are always so friendly and quick to help with any queries.
Professional
Very professional, friendly, experienced and patient team. Provided us with reassurance on a very short time scale overseas order. Highly recommended.
Fab products!! Great Service!!
I received a fab service from I Love Fancy Dress! The whole process was quick and convenient the ladies in the office were very helpful! My daughter is over the moon with her outfit!
Brilliant customer service arrived with…
Brilliant customer service arrived with no idea of what i wanted Melanie then helped me with sizing and making a decision would highly recommend such a great local business
Santa’s naughty elves destroyed his Big…
Santa’s naughty elves destroyed his Big Red Cloak, thankfully Issy, Melanie and the rest of the team at ILFD came to Santa’s aid with a perfect replacement.
I was asked to pass on his grateful thanks!🫶🏻🎅🏻
Great service
Having initially made a mistake with my order, my email was acted on extremely quickly and efficiently by Donna and Melanie. A fantastic service.
Wonderful customer support!
Melanie was a wonderful listener and quickly resolved my issue about my missing package. I appreciate all your customer support and I will recommend your company to others.
HATS OFF TO YOU..
Everything was great from start to finish, but to top it off was the next day delivery. The staff even mentioned their daily discount, which many companies do not. The hats were a huge success at the music festival..! THANK YOU
Walked in off the street for an enquiry…
Walked in off the street for an enquiry and the staff (Melanie etc al) were really helpful and found me exactly the costume I was looking for and at a great price.
The woman Melanie was very helpful I…
The woman Melanie was very helpful I will recommend them to all my friends in the future
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