Im trying to close my account for 10 days and they always say "Dont close, take a break" amd they dont close the account.
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I am a repeat Customer and have returned one ring with the needed size 9.5 for replacement and received The same Size I returned, which cost me $$$'s before the request for the replacement I Ordered T... See more
Company replied
My replacement ring arrived today and it is amazing! Thank you so much for your help with this manufacturing defected replacement. I'm going to be gentle with this one. As a person who has... See more
Rings are fine, but they make it very difficult to cancel your membership and continually charge you. I've been trying to cancel this membership for a long time, and I'm frustrated that it's taken... See more
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Spinaura Casino Overview Established in 2025 by Tronabriz Limited, Spinaura Casino is an online gaming platform operating under a Tobique gaming license. The platform serves an international audience (excluding restricted jurisdictions) and features an interface available in multiple languages, accessible via web browsers or a downloadable application. Key Features Section Details Launch Year 2025 Operator & License Tronabriz Limited / Tobique License Welcome Bonus 300% up to €15,000 + 350 free spins Game Types Slots, table games, live casino, instant games, sports betting, and e-sports Supported Languages English, Greek, French, Czech, Hungarian Accepted Currencies USD, EUR, GBP, and others Minimum Deposit €20 Customer Support Live chat, 24/7 assistance Registration and Verification Process (KYC) Creating an account involves a few steps: Click the registration button on the homepage. Enter your email address, create a password, and select your country and currency. Confirm your registration by clicking the activation link sent to your email. In compliance with anti-money laundering regulations, identity verification is required. You must provide: A valid government-issued ID (passport or national ID card). A proof of address dated within the last 3 months (utility bill, insurance certificate, or bank statement). The review of these documents typically takes between 24 and 48 hours. Security and Transactions To ensure the confidentiality of personal and financial data, the platform implements an SSL encryption protocol. Deposits and withdrawals are processed transparently, with no transaction fees charged by the casino. Accepted Payment Methods Payment Method Minimum Deposit Processing Time Fees Credit/Debit Cards (Visa, Mastercard) €20 Instant None E-wallets (Skrill, Neteller) €20 Instant None Cryptocurrencies (Bitcoin, Ethereum) €20 Instant None Game Library and Software Providers Spinaura partners with several iGaming software providers, including: Pragmatic Play, Pragmatic Play Live, Evolution, Quickspin, Yggdrasil, BGaming, NetGame, Platipus, Platipus Live, ICONIC21, 3 Oaks, AvatarUX, BF Games, BTG, Booming Games, Endorphina, Belatra, and Ezugi. Slots: Popular titles such as Gates of Olympus, Sweet Bonanza, Sugar Rush 1000, Big Bass Splash (Pragmatic Play), Aloha King Elvis (BGaming), as well as selections from NetGame (Perfect Haul Big Catch Bonanza, Golden Tree) and Belatra (Big Wild Buffalo, Rise of Zeus). Jackpots: Fixed and progressive jackpot options, including Hot Slot: 777 Hold the Jackpot, Jackpot Limbo, and Magic Spins. Live Casino (24/7): High-definition streaming sessions with real dealers. Live Blackjack: Classic, American, European, and VIP tables (bets ranging from €5 to several thousand euros). Live Roulette: European, Lightning, and Immersive Roulette, hosted by multilingual professional dealers. Sports Betting and E-sports The platform includes a dedicated sportsbook covering major sports (football, basketball, tennis) and e-sports competitions. This section features specific bonuses, adjusted odds, and seasonal promotional offers. Bonuses, Promotions, and VIP Program In addition to the welcome package, the platform offers regular promotions, including cashback, weekend bonuses, tournaments, and no-deposit bonuses. VIP Club Access to the VIP program is based on a cumulative deposit threshold of €3,750. Members receive customized services: A personal account manager and priority support. Higher transaction limits. Faster withdrawal processing times. Invitations to private events and tailored bonuses. Mobile Accessibility and Partnerships The interface is optimized for mobile devices through responsive web design, allowing access directly via smartphone or tablet browsers. Dedicated downloadable applications are also available for iOS and Android systems. To support its online presence, the brand collaborates with digital content creators and gaming influencers. Spinaura has also been featured in industry media and nominated for iGaming awards, including the SiGMA Awards.
Contact info
United States
- www.ilustore.com
2.5
Poor
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Top part of ring came apart on 2nd day…
Top part of ring came apart on 2nd day of briefly putting it on and 1st day was very light use. Quality looks good but quality of how put together was subpar. Emailed before leaving this review but still no response so yea....
12 September 2021
Best quality rings
The crafmenship was exquisite awesome just awesome great work thank you very much
8 September 2021
The first ring I ordered
The first ring I ordered, using the online sizing system, was way too small. The second ring fit and I'm happy with it; however it took nearly 2 months to arrive. Otherwise I am happy with my purchase.
8 September 2021
It’s absurd how long I’ve been waiting…
It’s absurd how long I’ve been waiting for my rings. Why haven’t they arrived yet? It’s been 4 weeks!
7 September 2021
I love all the rings and pendant I’ve…
I love all the rings and pendant I’ve ordered.
7 September 2021
I absolutely love the rings I got
I absolutely love the rings I got. Just wish they could have gotten here more quickly. Luckily I am a pretty patient. Thank you Ilu.
31 August 2021
This was my first ever ring purchase…
This was my first ever ring purchase and I'm happy it was with ilustore. Shipped fast and the ring it's self is incredible.
31 August 2021
Fast delivery!
31 August 2021
Several purchases!
I've ordered from Ilustore several times and I love their products! High quality (I've purchased rings) and beautiful!
27 August 2021
Great product and fast delivery
27 August 2021
Ordered my 1st ring at the beginning of…
Ordered my 1st ring at the beginning of Covid, took about 6 weeks to get, but loved it....fast forward 1 year later, while mowing my 3 acres somehow lost my ring, came in and immediately ordered anorher one just like it. Was here within a week & I couldn't be happier.I'd order from them again....& I did.
26 August 2021
Very happy
Very happy with everything I’ve gotten. Great Customer Service w:quality products
24 August 2021
Great Prices but the time to ship is a…
Great Prices but the time to ship is a bit unreasonable.
24 August 2021
I love the ILU store
I love the ILU store. The prices are great and their service is excellent. There is sometimes a "wait" to get your ring, but for the quality and service you get, the wait is worth it. Thanks Ilu for such great products.
23 August 2021
order 3 rings a month ago never…
order 3 rings a month ago never received shipping information, no rings, company will not respond to email appears I am out of hard earned money.
23 August 2021
Reply from SpinAura Casino
Hello Steven, we are very sorry for the inconvenience! Your rings are in production and will be finished shortly, all half size rings are made to order and take about 21 business days. Once we ship them, there will be another email with tracking. You can also email ilustorevip@gmail.com to reach us better. Thanks again and sorry for the troubles!
Since I have not yet received my rings
Since I have not yet received my rings, I would say that my rating of your service is very low. Do the people who send out rating requests not know that you have not yet sent my rings? Perhaps your software that sends out rating requests should include a check to see if the order has been filled.
Why have you not yet sent my rings?
22 August 2021
Restored my faith in 'standing behind your product'...
My replacement ring arrived today and it is amazing!
Thank you so much for your help with this manufacturing defected replacement. I'm going to be gentle with this one.
As a person who has worked in manufacturing and customer service my whole career, you have restored my faith in 'standing behind your product'. Please pass this on to your boss!
Best regards,
Charlie B
'Another satisfied ILUstore customer!'
21 August 2021
Unprompted review
Love the rings!
21 August 2021
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