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iMemories Reviews 

1,593
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 976 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the overall process of sending in and digitizing old family tapes is remarkably simple, quick, and completely hassle-free. People also praise the responsive customer support team and note that the final video results often exceed their initial expectations. Reviewers consistently highlight how wonderful it is to watch these cherished memories online with their families. However, some reviewers were not happy with the final outcome, noting that certain videos turned out with poor resolution, pixelated images, or unexpected visual defects. A few consumers also mentioned encountering issues regarding unexpected formats or difficulties with communication.

What people talk about most

Product

Consumers find product performance to be mixed, with many reviewers praising the fast digitization process,... See more

Service

Clients share high satisfaction regarding the service, praising the fast turnaround times and the easy... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, simple, and... See more

Quality

People report positive experiences with quality, expressing satisfaction with the fantastic conversion of old... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers found the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient to be able to send in multiple video formats to be digitized. Overall, the quality was good. However, on a couple of videos there is a horizontal bar covering about 10% of the scre... See more

Rated 5 out of 5 stars

Great experience so far!! I have had two boxes of various media digitized and just sent off a third. I love that I can talk to knowledgeable and kind people regarding the process especially since I wa... See more

Rated 5 out of 5 stars

Our family has enjoyed watching all these video’s that we haven’t seen in years! It was an easy experience! I mailed it out, and received everything back in a few weeks! It was a wonderful surp... See more

Rated 5 out of 5 stars

When I was in the process of deciding about whether or not to send my videos to iMemories, I was in contact with someone who was very helpful and answered all my questions. The information they gave... See more


Company details

  1. Movie streaming service
  2. also in
  3. Cloud storage service
  4. Film and Photograph Library
  5. Media company
  6. Photo Restoration Service
  7. Video editing service

About iMemories

Written by the company

iMemories digitizes and enhances your old home movie films and video tapes so that you can stream hours of cherished memories to any device, better than it's ever looked.

The Advantage

iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.
LEARN MORE

Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.

The Process

  1. Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
  2. Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
  3. AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
  4. Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
GET STARTED


The Story

Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.

They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.

iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.

Enhance Your Memories With AI

Written by the company

Mckenzie AI from iMemories makes your home movies look better than ever.
iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.

Satisfaction Guaranteed

Over 1,000,000 happy customers

Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.

Contact info

Promotion box for iMemories

Enhance, Stream, & Share Your Memories

Convert your home movie films and tapes to streaming digital content.

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,593)

983 reviews in the last 12 months

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Rated 5 out of 5 stars

Imemories Delivers as promised

They did a superb job digitizing some 40 Hi8 tapes going back 36 years. Fortunately the vast majority stood the test of time stored in a cool , dry , dark environment though a couple required extra effort to restore....which was done at no upcharge. The tapes were returned in good shape and the family can be confident history won't be lost to deterioration of these tapes.

26 June 2026
Rated 5 out of 5 stars

Samless

It was very easy to ship the tapes and the cost was reasonable. The quality is very good and the time frame for completion was short. Thank you for bringing good memories

26 June 2026
Rated 5 out of 5 stars

Exactly what I needed!

The process in general was simple and easy.
Turnaround time was fast and quality of the videos was better than expected considering how old the videos were. Overall great experience and I recommend everyone to use IMemories. I’m definitely sending more videos!

25 June 2026
Rated 5 out of 5 stars

iMemories Makes It So Easy and Simple

iMemories makes it very simple and easy to turn your old VHS tapes into stored digital images. My family loves being able to pull them up at anytime and watch the various tapes we have stored. So fun to have these memories at our fingertips. Thank you iMemories!

23 June 2026
Rated 5 out of 5 stars

They did a marvelous fantastic…

They did a marvelous fantastic stupendous job on my VHS tapes. I’m now finally able to enjoy them after 33 years and my family loves watching it too. The clarity is good and they ship it with care. Awesome job highly recommend.

24 June 2026
Rated 5 out of 5 stars

I loved watching all those old…

I loved watching all those old recordings.
I received my memories faster than I thought I would. It was great watching that old footage with just a click of the remote control. The app can be placed on many devices and I could share our memories with many family members, who had never seen them. I also like that we can upload new memories and have everything in one place. I love it.

19 June 2026
Rated 5 out of 5 stars

iMemories Backs Their Product

There was an issue regarding the DVD orders, but once I contacted Stacy from iMemories, she quickly addressed it to my satisfaction.

20 June 2026
iMemories logo

Reply from iMemories

Hi Louis,

That would be disappointing.

I'd love to hear more about your experience and see what we can do.

Please reply to my email or give me a call (I left you a voicemail) at your convenience.

Stacey
iMemories Customer Service

Addn:

Hi Louis,

Thank you for giving me the opportunity to address your concern.

I hope the resolution we've put in place meets your expectations.

Please don't hesitate to reach out if you have any further concerns. I'm happy to help.

Stacey
iMemories Customer Service

Rated 5 out of 5 stars

Outstanding!!

From the onset, this company and its team members have proven to be amazing. The customer service team has gone above and beyond when I reached out for help. The digitized tapes were done in record time and sent back to me very quickly. I am sure I will find other tapes or cassettes that need to be digitized and I will go to Imemories without a moment's hesitation!!!

19 June 2026
Rated 5 out of 5 stars

Super easy!

The process for sending in my old video tapes was super easy. The staff sent regular emails updating me on the process of digitizing my family memories, and they were done quickly so I could have them available to share with my daughters, who are all grown up now. Such a good experience!

20 June 2026
Rated 5 out of 5 stars

The pricing is fair and lower than others, friendly customer service!

The pricing is fair and lower than others. They were quick to transfer tapes and shipped my tapes back in a nice package. I knew the quality of my old dance tapes was not great, I just wanted to preserve them. Now that is done, and I can let go of the actual tapes, as VCR is old school, and mine does not work. Letting go of old tapes (to our local recycling center in Austin) was cathardic!

Customer service was also friendly and helpful when I just wanted to download the files and not subscribe to any service. Thanks to IMemories, I have now de-cluttered another aspect of my life!

19 June 2026
Rated 5 out of 5 stars

My family's precious memories, finally brought to life

We took all of our family's film movies dating back to 1966 to iMemories. These were movies I had never seen before — footage of me as a child — and I'm now 87 years old. Thanks to iMemories, my daughters were finally able to see these never-before-seen family memories.
I appreciate their professionalism and attention to detail, as well as the speed of their processing. Isis, who I spoke with several times, answered all of my questions and made me feel completely at ease throughout the process. They had my movies turned around in about a week, and I was able to share the links with my entire family. Next we are sending our slides and then all of the photo albums.
We will cherish these memories for the rest of our lives.

17 June 2026

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