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iMemories Reviews 

1,593
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 976 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the overall process of sending in and digitizing old family tapes is remarkably simple, quick, and completely hassle-free. People also praise the responsive customer support team and note that the final video results often exceed their initial expectations. Reviewers consistently highlight how wonderful it is to watch these cherished memories online with their families. However, some reviewers were not happy with the final outcome, noting that certain videos turned out with poor resolution, pixelated images, or unexpected visual defects. A few consumers also mentioned encountering issues regarding unexpected formats or difficulties with communication.

What people talk about most

Product

Consumers find product performance to be mixed, with many reviewers praising the fast digitization process,... See more

Service

Clients share high satisfaction regarding the service, praising the fast turnaround times and the easy... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, simple, and... See more

Quality

People report positive experiences with quality, expressing satisfaction with the fantastic conversion of old... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers found the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient to be able to send in multiple video formats to be digitized. Overall, the quality was good. However, on a couple of videos there is a horizontal bar covering about 10% of the scre... See more

Rated 5 out of 5 stars

Great experience so far!! I have had two boxes of various media digitized and just sent off a third. I love that I can talk to knowledgeable and kind people regarding the process especially since I wa... See more

Rated 5 out of 5 stars

Our family has enjoyed watching all these video’s that we haven’t seen in years! It was an easy experience! I mailed it out, and received everything back in a few weeks! It was a wonderful surp... See more

Rated 5 out of 5 stars

When I was in the process of deciding about whether or not to send my videos to iMemories, I was in contact with someone who was very helpful and answered all my questions. The information they gave... See more


Company details

  1. Movie streaming service
  2. also in
  3. Cloud storage service
  4. Film and Photograph Library
  5. Media company
  6. Photo Restoration Service
  7. Video editing service

About iMemories

Written by the company

iMemories digitizes and enhances your old home movie films and video tapes so that you can stream hours of cherished memories to any device, better than it's ever looked.

The Advantage

iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.
LEARN MORE

Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.

The Process

  1. Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
  2. Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
  3. AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
  4. Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
GET STARTED


The Story

Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.

They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.

iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.

Enhance Your Memories With AI

Written by the company

Mckenzie AI from iMemories makes your home movies look better than ever.
iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.

Satisfaction Guaranteed

Over 1,000,000 happy customers

Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.

Contact info

Promotion box for iMemories

Enhance, Stream, & Share Your Memories

Convert your home movie films and tapes to streaming digital content.

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,593)

983 reviews in the last 12 months

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Rated 4 out of 5 stars

I was so impressed with IMemories

I was so impressed with IMemories. First off, the commitment of sending the first few videos to my email. I was so excited. Then upon completion, to download the app to my fire stick was so easy. And there was all videos.
Thank you IMemories.
I’ll be sending more later.

17 July 2026
Rated 5 out of 5 stars

Amazing!

When we watched the memories from when our kids were little it brought us so much joy. Thank you for helping us to relive these beautiful times.

16 July 2026
Rated 4 out of 5 stars

Not quite 5 stars

While most of the reason why I didn't give a 5 have to do with a few of the digital files jumping so much it was hard to see what was going on and I had viewed one of those beforehand because it was found it still in the camera ---and there was no jumping. But I could pause the thing and get still visuals of my last Christmas with my mother or one of the last vacations with my sisters. A couple other transfers were of very poor quality, but those two video tapes were 35 years old, so there's that. Contacting customer support feels like you are talking to a robot because the answers don't really get to the point. But they did start processing my order within days, and one by one, the 40 videos were digitized, and I was indeed able to share them with others. So, despite the unexpected shipping charges and changing the verbiage about the time line, it was less than a week from inventory that I was viewing my first memories.

15 July 2026
Rated 5 out of 5 stars

My experience with iMemories has been all positive!

My experience with iMemories has been wonderful! I was SO nervous about entrusting someone with these precious tapes I have had for years - some which contain family members who are no longer with us. I was impressed with how quickly they started the process and I was able to start enjoying my memories online. I will definitely be using this service again and have shared my experiences with others to encourage them to try this out with their own videos.

10 July 2026
Rated 1 out of 5 stars

Pictures were not as promised

had a problem with some memory tapes, and I’m so happy with how everything turned out. The issue was fixed quickly, and the final results were better than I expected. It’s rare to find service this attentive and thorough. Thank you for taking such great care of something so important to me.

30 November 2025
iMemories logo

Reply from iMemories

Hi Lucy,

That would be frustrating.

I'd love to hear more about your experience and see what we can do to turn it around.

Please reply to my email or give me a call back (I left you a voicemail) at your convenience.

Stacey
iMemories Customer Service

Addn:

Hi Lucy,

Thank you for taking the time to share your experience with me.

I’m so glad we were able to resolve the issues you encountered and provide an experience that meets your expectations.

I appreciate the opportunity to work with you and make things right.

Stacey
iMemories Customer Service

Rated 5 out of 5 stars

Seeing My grown baby as a baby!!

This was amazing! I was worried sending the only copies of my tapes in the mail ... BUT ... it was perfect! Got digital video within days of imemories receiving and received my tapes back within 3 weeks start to finish!! (May have been sooner)!! The quality was amazing after 30 plus years of being hidden away!!

6 July 2026
Rated 3 out of 5 stars

Pleasant people

Pleasant people. Quick service.

Quality not great. Some tapes required adjustments to the tracking which was not done.
Some tapes were of short duration, yet cost as much as tapes that were 3x as long,

9 June 2026
Rated 5 out of 5 stars

So easy to work with this company

So easy to work with this company. Everything came out beautifully- and due to the old age of the VHS tapes, they sent a notice that some of my tapes required reprocessing- a process to make the best digital memory. And it’s complimentary service. The BEST!

29 June 2026
Rated 5 out of 5 stars

Excellent experience end-to-end

Excellent experience end-to-end. The website was clear about the process. Everything went actually faster than expected. It was great to watch these more than 30 years old video and tapes. If I fund more of these, I will use iMemories again.

30 June 2026

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