ImmoScout24 Reviews 

Extremely disappointing experience.
What should have been a simple one-time service turned into a frustrating dispute over a subscription I never intended to keep. The cancellation process was inflexible, customer support was unhelpful, and the situation escalated unnecessarily over a relatively small amount.
The entire experience left me with a very negative impression of the company. I would not use this service again and cannot recommend it based on my experience.

Unfortunately! Not good at all! Canceling the paid services sounds like a scam!
Never use this unless you want to pay for a year for a service you don’t want!!!
And of course, you can cancel the service at any time, but you keep paying for it!!!

FRAUDULENT SCAM BUSINESS!!!!!
If you buy a SCHUFA from them, their fraudulent website will start charging you monthly payments of 30eur until you notice and cancel. This is shameful practice and does not suit 2026 business standards.
The subscription is not properly communicated in the checkout process, nor are you asked to verify your bank details or anything. They take advantage of the legal requirements and just throw a pop up, that of course people do not see.
This is obviously to trap people. If that's your business model, then consider the 60eur I paid you an act of pity before you go bankrupt.

ImmobilienScout24 feels like a website from the 90s. The platform keeps adding features for landlords, while apartment seekers seem completely ignored. Outdated interface, frustrating experience, and little improvement for tenants. Unfortunately, there are no real alternatives in Germany.

Dishonest subscription practices: be very careful!!

A friend of mine used ImmobilienScout24 simply to get a SCHUFA report and ended up being charged for a MIETER+ subscription he never wanted or asked for. A quick look at other reviews shows this is happening to hundreds of people.. it is clearly not an accident.

The signup flow is deliberately designed to enroll you into a paid subscription without making it obvious. This is a known dark pattern called “Forced Continuity.”

What makes it worse: they notified him of the charge on the very first day of the paid period (most apps send you reminders) which is also conveniently after the EU legal withdrawal window had already closed. No reminder, no warning beforehand. When he contacted support and explained he had never used the service, had a low income, and was not a native speaker, they refused to help.

For a company this size and with this much market dominance, trapping users (especially expats and non-German speakers who try to navigate the tough housing situation in Germany) into unwanted subscriptions is simply unacceptable.

Hard to continue to use this service. I was dissappointed

Tenantplus free trial transitioning to a fixed six month contract is an absolute scam. Avoid.

Trash, you will throw your money away if you pay for the subscription don't fall for that

Worst app ever! The verification and upload process was extremely laggy. Because of the constant lag, I refreshed the page multiple times and repeated the process without realizing the requests had already gone through. To my shock, I later received four emails confirming SCHUFA requests, all approved, along with billing for all four. Imagine having to pay for three completely unnecessary copies!

On top of that, due to the same lag issues, I created another account without realising that all of those accounts were automatically subscribed to Suchen + Miete. Now I’m being charged €30 for 3 months per account — €90 each, totaling €180 for absolutely nothing.

Wonderful.

ImmoScout24 is profiteering from the housing crisis. The Premium (+plus) membership is a €90 trap (minimum 3-month commitment) that offers NO REAL ADVANTAGE because when ALMOST EVERYONE is "PREMIUM," no one is.
The SCHUFA claim is misleading: they offer as included in "Premium" but then you have to pay the standard €30 fee when you actually attempt to generate it!!! Moreover you cannot upload an existing SCHUFA to the verified field; it must be a separate attachment, making your profile look incomplete compared to those who pay twice. DATA PROTECTION?¿?? In a country that prides itself on "DATENSCHUTZ"!!!! , this app forces you to expose A LOT OF sensitive personal data to ghost listings and potential scammers !!! You pay €90 to be COMPLETELY ignored. You will get a lot of "thank you for your inquiry, LEIDER MUSS ICH IHNHEN MITTEILEN..." It’s an expensive, mandatory subscription that fails to deliver on its basic promises. A big waste of money , stress and regret!

ImmoScout24 is so convenient to use. I was able to get appointments right away and just in a few hours I got to have 5 appointments in 5 straight days! Thank you!

I am very pleased with the positive and professional help I got to get my advertisement online. I am an old lady (76) and not very clever at computing. I was so happy to be assisted by an understanding and patient person who helped me through the process on the phone. I believe her personality made my first contact with InnoScout24 such a positive experience. Thank you!

I’ve applied for more than a hundred apartments in Hamburg through Immobilienscout and never received a single viewing. It feels like the platform doesn’t actually connect applicants with landlords in any meaningful way.

On top of that, I keep getting charged for the premium subscription even though there’s no real value coming from it. Cancelling is unnecessarily difficult and not straightforward, which makes the whole experience even more frustrating.

Overall it feels like a service that takes money consistently but doesn’t deliver access to actual opportunities in the rental market.

It's a complete rip-off.
I only received old apartment listings that had long since expired. Paying for "Search+" offers absolutely no benefits. Scammers!

Realtor didn't show, there were 2 other families and we were all just standing around. He could have emailed or said if he'd be late. No apology email either, plus the property was a mess! Super disappointing.

I registered on this website through my Apple account with the "Hide My Mail" feature that relays the e-mails to my real mail and I have been subscribed to their Plus service with a yearly contract in October 2025 when I moved to Germany. I signed up for this subscription with a credit card which has a good limit and is regularly paid up.

I haven't been able to access my account for the last two weeks. When I reach out to support, they tell me that they couldn't charge me and I did not respond to their e-mails in time so they gave my debt to a debt collector, KSP. I check my mails regularly, even the spam folder, and I can safely say that I have never received any e-mails from ImmoScout24. They had my address and phone number but never once tried to reach out regarding this problem. The customer support agent in the chat was talking in a tone as if I have been playing dumb about this matter, while I showed good intentions.

To make matters worse, ImmoScout24 sent me two emails today — a support response and a customer satisfaction survey — both of which arrived at the exact same address they claim they could not reach me through. This directly contradicts their claim that they attempted to notify me and received no response.

I am willing to pay the original outstanding subscription amount, but I refuse to accept collection fees for a debt I was never properly notified about. I have since contacted KSP directly to dispute the added costs.

If you use Apple's Hide My Email feature, be aware that ImmoScout24's mailing system may silently fail to deliver critical account notifications and they will hold you responsible for it.

Finding a property through this site was difficult. The premium option didn’t add much value, and managing the subscription was a bit tricky.

Dear Sir or Madam,
I hope you are doing well.
I would like to inform you that an amount was deducted from my account without being refunded. The first deduction was €64.89 in January, and the second was €29.95 in February.
I have not received a refund for the January amount, and I kindly request you to review this matter and process the refund of €64.89 as soon as possible.
I would appreciate your support in resolving this issue.
Thank you in advance.
Kind regards,
Bhavik Patel