The Subscription plans are somewhat dubios, on first glance they don't reveal the complete picture. Shorter plans are expensive.
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See what reviewers are saying
Found an apartment in the first month, but still paying for three I subscribed to ImmoScout24 to help with my apartment search. Fortunately, I found a place during the first month and no longer... See more
Company replied
I was searching for nice apartment fully furnished one in Dusseldorf. I managed to get it through this site. All the details provided in the site was exactly as mentioned. Its an authentic site and v... See more
Company replied
I don't think this app is for renting houses. I have sent out so many applications and have not even gotten back 1 viewing. I paid for the plus services, as soon as a notification that suits me is sen... See more
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Company details
Written by the company
Ob mieten oder vermieten, kaufen oder verkaufen, privat oder gewerblich: Wir sind Deutschlands Nummer 1 rund um Immobilien. Jeden Monat unterstützen wir 14,5 Millionen Menschen bei der Suche, beim Kauf, der Finanzierung oder dem Umzug ins neue Zuhause - genauso wie beim Verkauf oder der Vermietung. Weitere Informationen finden Sie unter http://www.immobilienscout24.de
Contact info
Invalidenstraße 65, 10557, Berlin, Germany
- www.immobilienscout24.de
3.1
Average
11k reviews
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Nationality
I got very few answers maybe because i am not german even though i have premium. This makes me sad and frustrated because either they meet me and reject and prefer somone german or just reject before even giving me a chance. Its not the app but the system . The app is amazing if u r german. I guess.
13 March 2026
Unprompted review
Reply from ImmoScout24
Hello NEELAM,
thank you for sharing your experience so openly. Searching for housing can be very challenging, especially when it feels like you are not being given a fair chance. Decisions about inquiries are made by the individual providers, so responses and selection processes can vary widely. It’s good to hear that you find the app itself helpful overall. If you have questions about features or ways to improve your search, please feel free to contact us via https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
The app is great but…
The app is great but… the company is not focused of making sure client have a good service and feel good about it. It is focused on securing as much money as possible from their client.
Here is my key negative takeaways in two points:
- the premium service is slightly scammy: I have tried the service twice within 6months time, the first time for a period of 2months searching with a premium subscription. The second time for a period of 1 month searching without the premium subscription. I found more success getting flat visits without the premium subscription, which brings me to question to purpose of it, since it is also quite expensive, at 30€/month.
- the second point, I went back later to the website just to use the Schufa service, so I bought just a Schufa. Turns out it ended up activating an automatic premium subscription with one month free without me even wanting this. I did not a receive any mail explaining me that I had subscribed to that, I just received my Schufa and nothing else. I discovered that I was enrolled in the subscription one month after when seeing a bank transfer. So I reached out to support to say this is not what I wanted and I didn’t need and didn’t use the service, therefore I am asking for a refund. And they just refused said it’s not possible. So that’s pretty bad I think, just making sure to bank as much as they can on their customers.
14 March 2026
Unprompted review
Reply from ImmoScout24
Hello Arthur ,
thank you for taking the time to share such detailed feedback. We understand that experiences around premium features and subscriptions can raise concerns, especially when expectations about their value or activation differ from what you anticipated. Our goal is to make services and booking conditions transparent and easy to understand so that users can decide what best supports their search. If you would like us to review your specific case regarding the SCHUFA booking and the subscription in more detail, please reach out via https://www.immobilienscout24.de/kontakt/. We are happy to take another look and clarify any open questions.
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Brenda,
thank you for your feedback. We are glad to hear that you received the help you needed.
Your ImmoScout24 Team
Horrible user experience for people who…
Horrible user experience for people who don't want to buy the premium, and almost all apartments automatically get marked as "only for premium" so if you're looking to find an apartment for free this predatory company will do you no good
12 March 2026
Unprompted review
Reply from ImmoScout24
Hello Zacharias,
thank you for sharing your perspective. We understand that the experience can feel frustrating if certain features appear more prominent for users with additional services. Our aim is to provide tools that can support the search process, while the platform itself remains accessible without a paid subscription. Decisions about who to contact and how inquiries are handled are made by the individual providers. If you would like to share more details about your experience, you can reach us via https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
All fine
All fine, BUT
- difficult to port the Schufa Bonität from the Mieten+ to Suchen+
- not possible to add a short introduction of us (kind of small CV)
6 March 2026
Reply from ImmoScout24
Hello Antonio,
thank you for your feedback. We are glad that your overall experience was positive.
Regarding the SCHUFA BonitätsCheck and the option to add a short personal introduction, we appreciate your suggestions. Feedback like this helps us continue improving the features on our platform.
If you would like us to look into your case more closely, feel free to contact us at happy@scout24.com.
Your ImmoScout24 Team
I found my flat in literally 10 days
I found my flat in literally 10 days no joke.
5 March 2026
Unprompted review
Reply from ImmoScout24
Hello Valliant,
thank you for sharing your experience.
Finding a flat within 10 days is fantastic – congratulations! We’re glad our platform could support you in your search.
Your ImmoScout24 Team
No one give Apartment as I had 6 months…
No one give Apartment as I had 6 months vip Member
2 March 2026
Unprompted review
Reply from ImmoScout24
Hello,
thank you for your feedback. We are sorry that you have not found a suitable appartement yet. You are very welcome to use our free AI assistant - it can support you with helpful tips and recommendations: https://www.immobilienscout24.de/lp/heyimmo.html
Your ImmoScout24 Team
It was super!
26 February 2026
Unprompted review
Reply from ImmoScout24
Hello Roman,
thank you for your feedback.
Great to hear that everything went well!
Your ImmoScout24 Team
So helpful to look for apartment..
So helpful to look for apartment..
Thanks so much
22 February 2026
Unprompted review
Reply from ImmoScout24
Hallo Dominia,
thank you for your positive feedback. We’re pleased that our search features support you in finding an apartment.
Your ImmoScout24 Team
I always make so many applications, It’s more than a year of searching already. But still have not gotten an apartment
I always make so many applications, but don’t get viewings, even when I get viewings I still haven’t gotten an apartment. It’s more than a year of searching already.
20 February 2026
Unprompted review
Reply from ImmoScout24
Hello,
Thank you for sharing your experience. We understand how exhausting and frustrating it can be to look for a suitable flat for over a year, submit many applications, attend viewings, and still not receive an apartment. In very competitive markets, providers often receive a high number of inquiries and make individual decisions, which unfortunately can lead to long waiting times. If you need any assistance, optimizing your profile, you can find more information via https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
I have waited too long for an…
I have waited too long for an apartment from you or the providers . But all that I have applied, the providers don’t attend to me positively. But I’m working and my is also good.So far I have visited or I have gone to see 7 apartment but all was not giving to me.and for a very longtime, I have not had appointment to visit the once I had already applied. And I don’t know why
20 February 2026
Unprompted review
Reply from ImmoScout24
Hello Charles,
Thank you for sharing your experience. We understand how frustrating it is to apply for many apartments, attend viewings, and still not receive positive responses. In competitive housing markets, providers often receive a very high number of applications and make their own individual decisions, which can unfortunately lead to long waiting times and few invitations. If you need any more informations, please contact us via https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
Reply from ImmoScout24
Hello Peincy,
Thank you for your feedback. We understand how frustrating it is when you’re not receiving invitations for viewings. In very competitive housing markets, providers receive many inquiries and unfortunately cannot respond to everyone. If you need any more informations: https://www.immobilienscout24.de/kontakt/
Your ImmoScout24 Team
Paying for nothing
Im paying. My listing is not showing up. Support is entirely broken, impossible to reach anyone. Is this a scam?
19 February 2026
Unprompted review
Reply from ImmoScout24
Hello Christian,
Thanks for your review. We are sorry to hear about your technical difficulties. This should not have happened. Please be assured, we´re taking your problem seriously and want to ask you to contact our customer support directly via https://www.immobilienscout24.de/kontakt/ or happy@scout24.de for further assistance.
Your ImmoScout24 Team
It was so good
It was so good, i can see a lot of new appartement for rent and easily
19 February 2026
Unprompted review
Reply from ImmoScout24
Hello Jimmy,
thank you for your review. Great to hear that you find many new apartments easily.
Your ImmoScout24 Team
noone is answering at all + a lot of FAKE ( deals, houses , companies)
19 February 2026
Unprompted review
Reply from ImmoScout24
Hallo Dimitris,
Thank you for your review. We're sorry to hear about your negative experiences. We work continuously to prevent fraudulent listings – over 95% are filtered out before publication. Suspicious listings can be reported via the "3-dot" menu. If you'd like us to look into specific cases, please reach out at happy@scout24.com.
Ihr ImmoScout24 Team
Don't subscribe contracts with immoscout.
Website is buggy and although I've payed 2 subscriptions, or as they call "contracts" it still asks me to pay more. Can't have an updates Schufa without paying more. The moment I needed documents, I had to pay more in order to get a digital PDF and updated document, that was basically all I needed and Immoscout didn't manage to give me this service after all the money I payed. Doesn't offer English language. Navigation in the main sections is very confusing. They can't quit your contract unless every 3, 6 or 12 months, the most expensive of them having a minimum lenght of 6 months, be aware. WohnenPlus S 12 (monatlich) is actually not possible to cancel before 6 month. Copying the website in my contract review area: Mindestlaufzeit: 12 Monate. Minimum duration 12 months, So Immoscout, please don't lie in the answer to this review please!!!!!
cit the support team: "When you made your booking on 13.10.2025, you opted for a Plus membership with a fixed minimum contract term. Early termination is therefore not possible" so you will end up paying so so much. You can terminate earlier only if you can demonstrate you are jobless. It's a waste of money and time. I didn't find my house here, by the way. It's only of for very short rentals or super expensive occasions.
I have edited this review after their answer: it is not true that a person can terminate the contract monthly. I have already asked the support team and they told me so. So the contract will last many months and you can't quit. It can be a good service but way way way way too expensive. It makes me never want to go back as a woman with a good career in Berlin. It is better if you use it without subscription because they will steal your money without giving anything in return.
14 February 2026
Unprompted review
Reply from ImmoScout24
Hello Carlotta,
thank you for your feedback. We're sorry to hear about this situation. Suchen+ has a minimum contract period (3, 6, or 12 months) and automatically renews afterward, but can be cancelled monthly. Please contact us at https://www.immobilienscout24.de/kontakt/ for further support.
Your ImmoScout24 Team
I obtained a Schufa report from them
I obtained a Schufa report from them, and they granted me a premium subscription that cost the same as my Schufa report. I didn’t notice any difference at first. Additionally, I contacted their customer service, but they didn't offer any assistance. It’s confusing how someone can have a premium subscription without actually having an account with them.
1 February 2026
Unprompted review
Reply from ImmoScout24
Hello Zargham,
thanks for your review. When purchasing a SCHUFA report, you can optionally add Suchen+ (1 month free trial). Without cancellation, it automatically renews as a paid subscription. You receive two confirmation emails upon selection. Please contact us at https://www.immobilienscout24.de/kontakt/ so we can review your case.
Ihr ImmoScout24 Team
The worst place to search for a home…
The worst place to search for a home and terrible service, too expensive and I have cancelled it on my PayPal, then they send me an invoice to pay 30 EUR for the terrible service that were not being used at all
10 February 2026
Unprompted review
Reply from ImmoScout24
Hello Emad,
Thanks for your feedback! We are sorry to hear, that our services could not meet your expectations. We see that you have had technical difficulties with your account. As we do care for our customer´s satisafaction, please contact us via happy@scout24.de for any further details.
Ihr ImmoScout24 Team
When you paid for the SCHUFA check
When you paid for the SCHUFA check, ImmobilienScout24 usually:
• Bundles it with Suchen+ Miete
• Or pre-selects the subscription during checkout
• The first month often looks like a one-off payment, but it converts into a subscription
So even if you intended to pay only once, the system treats it as an ongoing plan unless you cancel.
10 February 2026
Unprompted review
Reply from ImmoScout24
Hello Oscar,
thank you for your feedback. When booking the SCHUFA credit check and Suchen+ Rent, the respective services and terms are clearly displayed during the checkout process. It is important to us that it is transparent whether the payment is a one-time charge or part of an ongoing subscription. If you were left with a different impression, we understand that this may raise questions. We would be happy to review your specific booking in detail – please contact us via happy@scout24.com.
Your ImmoScout24 Team
Hardly any responses( I have written…
Hardly any responses( I have written about 20 applications and only received 3 responses). The apartments just get deleted with no further information. Paying for the app hasn't been any help at all.
8 February 2026
Unprompted review
Reply from ImmoScout24
Hello Nollie,
thank you for sharing your experience. We understand how discouraging it can be when you invest time in multiple applications and receive only limited responses. In highly competitive markets, response rates can vary significantly, and listings may be removed once a high number of inquiries has been received or a decision has been made. Additional features are designed to improve visibility, but they do not guarantee feedback from landlords or providers. If you would like us to review your specific case, please contact us via https://www.immobilienscout24.de/kontakt/.
Your ImmoScout24 Team
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