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IMO Car Wash Reviews 

32,239
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied

Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

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3.8

All reviews

(32,239)

29,211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Was ok

Was ok. A little more maintenance and care for the machine would be good

1 August 2026
Rated 2 out of 5 stars

No greeting or smile

No greeting or smile. Didn't clean my alloys properly - I had to do them myself when I got home. Not worth £10 & I don't feel I'm likely to go here again.

4 August 2026
Rated 2 out of 5 stars

If it rains, they won’t bother

I’d just pre-paid for the car wash and pulled up. Unfortunately it just started to rain. I still wanted the wash as I live near a large tree that expels lots of sap and debris. The agent spent the first 30s they saw me trying to make out that I didn’t need the wash as it was raining. Then when they realised I had pre paid, they grabbed a coat. They didn’t bother to jet spray beforehand like they usually would, so the whole wash was kind of pointless. Won’t be returning to that location.

4 August 2026
Rated 3 out of 5 stars

I wasn't quite sure what to expect from…

I wasn't quite sure what to expect from having my car washed here. The pre wash was fine with a pressure washer. After the car had gone through the automatic car wash the wheels were still dirty and some parts of the car body were also still dirty. There was no inspection to check how clean the car was. Staff were friendly.

2 August 2026
Rated 1 out of 5 stars

Car still dirty after wash

When driving away there are still clear visual dirt and dust marks on the car, for the amount I paid i don't expect to still see what I took my car for there in the first place

4 August 2026

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