I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.
I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more
Company details
- #11 of 11 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and professional as always
Very easy and professional as always , great service
11 August 2026
Damaged Car
A car wash of theirs (Dundee) removed paint from the front of my car and they refuse to remedy the damage. Their 'customer service' number doesn't connect, and the email is only manned by AI. They passed the buck to the local operator but haven't forwarded my case to them, as they said they would. So the local operator won't resolve this either. AVOID AT ALL COSTS.
18 July 2026
Unprompted review
Car still dirty and unfriendly workers
My car was still dirty, because I got the Ultra HD program with a coupon they haven't cleaned very well. They didn't even really cared about it, I've never had a bad wash like that before. My rims, my windshield, my lights, nothing was really clean. For an Ultra HD Program it looked more like washing your car in the backyard just with water. The workers also were very unfriendly, so I think that was my last visit there.
12 August 2026
Great but plastic bits still show dirt
11 August 2026
Reasonably good wash
Good thorough wash
The only problem was the soap marks which were left on car
21 May 2026
IMO Winchester were really thorough
IMO Winchester were really thorough. I would give them 5 stars, but the experience with IMO app and their Customer Services is awful - 1 star. Despite me setting up my account saying I would use Winchester, they have sent me vouchers for a totally different IMO car wash that I will never use. I took the time to write to IMO, and they haven't even bothered to respond or correct their mistake - awful!
11 August 2026
Staff member was rude
Staff member was rude. No hand car wash as stated. Poor experience. Car wasn’t cleaned properly which you’d expect from £18 car wash. Water droplets everywhere
11 August 2026
Member of staff from the Chesterfield…
Member of staff from the Chesterfield site threatening customers and taking pictures of personal cars
14 August 2026
A great service.
A great service as usual. The guys running the car wash were attentive, friendly, and professional. I am always pleased with the result.
13 August 2026
I was very disappointed on this…
I was very disappointed on this occasion. I opted for the top wash (£19) thankfully it was on special that day. The body of my car was cleaned, however the alloys were still covered in heavy road dust!
I have used IMO car washes in the past and have been happy, but this time it was less than satisfactory, so much so that my vehicle still needs cleaned!
12 August 2026
Friendly staff
Friendly staff
Quick & efficient.
My bonnet was slightly open and they thankfully realised this before I went into the car wash!
11 August 2026
staff is amazing
12 August 2026
The reason I only gave 4 stars this…
The reason I only gave 4 stars this time, is because at the mapperley was the blowing equipment is very worn and some of it not working
13 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.