IMO Car Wash Reviews 

29,808
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 14,922 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and efficient. Many people appreciate the quick, straightforward service and convenience, often resulting in a sparkling clean car and a satisfying outcome, with some noting excellent value. However, some people were dissatisfied with the cleaning quality, reporting that dirt and marks were occasionally left on vehicles, particularly on wheels or after the pre-wash. Reviewers also mentioned that the drying process was sometimes inadequate, resulting in water spots. Additionally, some customers felt that higher-tier washes did not always deliver the expected results.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the express,... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing disappointment with the... See more

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with the results,... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing dissatisfaction over what they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IMO Car Wash is very convenient and the service is quick. However, the initial pressure washing feels a little rushed. The person using the pressure washer should take a bit more time and be more tho... See more

Rated 4 out of 5 stars

Still hard to pull in and know where to park whilst you go on the app to buy a wash (unless you do so ahead of arriving). The workers are quite abrupt and don't speak much English - so when the ini... See more

Rated 4 out of 5 stars

The cleaning of the service was great as I had alot of dried dead bug remains on my windscreen. The Ultra HD wash managed to give my car a good clean from all the road travel. My only concern is that... See more

Rated 4 out of 5 stars

Good system but the guy who sprays the prewash is very erratic and not consistent, not the same guy every visit Also the blower at the end of the wash is now up at the top position not fully dispers... See more


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

30k reviews

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3.8

All reviews

(29,808)

26,790 reviews in the last 12 months

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Rated 1 out of 5 stars

I visited the car wash at clough road…

I visited the car wash at clough road hull. I paid for extra services (rain repellent) the car was damaged not by the rollers but the guy jet washing before hand. The name badge came off and he just tried to whack it back into place. I went though the rollers and it came off. The car was full of water marks and still dirty. I made a complaint which him and retrieved my car’s badge I just got fobbed off.

17 July 2026
Rated 1 out of 5 stars

Bit disappointed really

Bit disappointed really - I bought a ceramic XTR clean for my local IMO at Folkestone - arrived to a large Que of cars and was approached by the operator who told me that they couldn’t do the wash as the machine was broken but would do a hand wash - as I was in a rush and needed the clean done I said yeah no problem expecting that I would at least get a good hand wash - they washed the car then chamois it off before waving me on my way - when I got home I checked the car over and found salty spots all over the vehicle where it wasn’t dried off properly - ended up re washing it myself and then waxing it to avoid any damage - I understand they washed trying to do the washes but being charged £££ for a tip wash and getting a less than substandard wash isn’t great !

18 July 2026
Rated 5 out of 5 stars

Great customer service

I always use the IMO on Oswin Road, but only just started using the App, the guys are brilliant a superb personal service, I don’t no how they do it but they always remember me, they do a superb job and the site is always immaculate.
Excellent customer service
Keep up the great work
Thank you

18 July 2026
Rated 5 out of 5 stars

Friendly and professional service

A lone operator was working quickly and efficiently with a long queue in the heat but he was polite and friendly and we were moving along well. He was waiting for a colleague who was late to join him and I felt sorry for him working in such high temps alone at such a pace. Very happy with the service.

16 July 2026
Rated 2 out of 5 stars

Left side of my car was still covered…

Left side of my car was still covered in soap had to tell the lad who was very nice about it and sorted it but when I got home the bonnet was patchy and quite a lot of dried sud marks I paid the top price one because I had a christaining to go to later so I went to another car wash much cheaper and a better clean you only got 2stars because the lad was helpful

18 July 2026
Rated 3 out of 5 stars

Marks left on windscreen

I came out with bird poo still on my windscreen, spent 10 mins cleaning it off. Think the lads need to pay more attention to cleaning the windows with the brush before it goes through the wash.

17 July 2026

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