IMO Car Wash Reviews 

32,018
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

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3.8

All reviews

(32,018)

29,044 reviews in the last 12 months

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Rated 3 out of 5 stars

OK but missing a fundamental process...

The staff were very friendly and prepared the vehicle for the car wash adequately. There were a couple of cars ahead of me when i arrived but the conveyor belt kept everybody moving. My only criticism would be the car wasn't fully dried upon exit and that there were white water spots all over the vehicle that I had to clean by hand back at home. This defeated the object really, and for a £20 Ceramic service I would have preferred a manual chamois cloth to be run over the car to remove any excess water. This is a standard feature of a cheaper, hand car wash. But overall, adequate.

3 August 2026
Rated 1 out of 5 stars

TOP WASH does NOT mean top service

I bought the TOP WASH (Graphine +) but did not get the 'pre-wash' liquid on my wheels that all other customers seemed to be getting, when I asked I was told [rudely] by a female attendant that I had to pay first despite people in the line behind me getting the treatment.
After paying ... I was then ushered directly into the wash area with only a quick blast of the pressure hose and no hand brushing; I asked the attendant to clean the bird-lime from the rear window and he grunted at me before a reluctant and half-a*sed attempt to clean the mess from the window.
The wash itself was no better than the regular 'wash and wax' just twice as expensive and afterwards I had to re-wash the vehicle all over to remove the wax residue spots ...
Hugely disappointed.

1 August 2026
Rated 5 out of 5 stars

Amazing

Amazing! New Program Graphene made my dirty car shiny again! Also the Workers there are most nice and did the perfect pre-wash, thanks again! Will always return back there.

31 July 2026
Rated 2 out of 5 stars

False advertised benefits. Cardiff Bay IMO

Joined the online IMO monthly premium wash service. The promotio n states you get a free wash after a certain number of washes. Not true. Each outlet is seperately to IMO National and online. Bundle prices avertised are also for subscribed members only.....supposidly. Trading Standards National needs to look at this operation and the pricing and benefits advertised

4 August 2026
Unprompted review

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