IMO Car Wash Reviews 

31,366
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

31k reviews

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3.8

All reviews

(31,366)

28,466 reviews in the last 12 months

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Rated 1 out of 5 stars

The clean was terrible...it never…

The clean was terrible...it never touched any parts on the lower part of the car. I was appalled by it. I will not be going back again and will not be recommending it to anyone

26 July 2026
Rated 1 out of 5 stars

20% chance my big car would bet damaged?

After I had paid they told me they could not wash my car without signing a disclaimer that it might get damaged. Exact words were there is a 70/80% chance all would be okay. Something to do with the size of my car. This should have been common ages before the pay machine. I paid for the most expensive cycle and could not go through. The guy kindly jetted my car but that was it…. I was told I could not have a refund. Really bad.

27 July 2026
Rated 5 out of 5 stars

Fantastic staff

The staff here (Rotherham branch) are so friendly & efficient. They take pride in their work, pay attention to detail & make sure your car leaves spotless & gleaming.

29 July 2026
Rated 3 out of 5 stars

Underwhelmed

1. I could not get the valet service as I was told that “Maintenance” was taking place.
2. My all out wheels were not properly cleaned
3. I was expecting to have my tyres dressed.

29 July 2026
Rated 5 out of 5 stars

The app has amazing savings and easy to…

The app has amazing savings and easy to use. The staff are thorough and friendly. The was was great my poor car looked like it had been abandoned it'd been so long since id had a minute to wash it and came out looking new. My 2 year old nephew loved the whole experience giggling and laughing at the bubbles and amazed watching the equipment move over and around the car

27 July 2026
Rated 4 out of 5 stars

Great service

Great service, easy to pay and quick wash.
Wash not extremely thorough so marked down for that but overall a good wash for the price.
Would return for a quick wash

26 July 2026

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