Probably the best automatic carwash around. Only giving 4 stars as you need to finish off the car with a micro fibre cloth to get it perfect. That said, it is impossible for the machine to get und... See more
Company replied
Location
Switch locationBurnham Road, DA1 5BL Dartford, GB
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I'm usually pleased with the car wash in Dartford but this time the drying process was poor and the car came out quite wet. I went for the Rainguard programme which means the water normally beads rea... See more
Company replied
Staff were very friendly, seemed to be doing the pre wash powerwash throughly enough. However after going through the wash itself there was a large random patch on the boot that hadn’t been cleaned, a... See more
A staff at wash talked me through downloading IMO app and purchasing my wash package in advance. Very patient and helpful staff.
Company replied
Company details
- #11 of 11 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Burnham Road, DA1 5BL, Dartford, United Kingdom
3.6
Average
63 reviews
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Reply from IMO Car Wash - Dartford
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Good for a quick clean
Good for a quick clean. bring back the full car pre-clean like the did before covdi!
20 June 2026
Reply from IMO Car Wash - Dartford
Ed,
We appreciate your feedback on our quick clean. We understand your desire for the full pre-clean service.
IMO Car Wash
Reply from IMO Car Wash - Dartford
Robertas,
We're glad you had a great experience! We appreciate the recommendation.
IMO Car Wash
Staff are pro lite and my car has a…
Staff are pro lite and my car has a good clean wash I also. Like the. Bonus after. 6 washes Well done. It seems you care about your customers tank you
17 June 2026
Reply from IMO Car Wash - Dartford
Peter Latham,
We truly appreciate your kind words! We're delighted to know our team is polite and that you're happy with your clean car and our bonus program. Thank you for recognizing our commitment to our customers.
IMO Car Wash
Reply from IMO Car Wash - Dartford
glenn,
We are glad you enjoyed your experience.
IMO Car Wash
All over very good tidy and organise…
All over very good tidy and organise and kind customer services thank you
9 June 2026
Reply from IMO Car Wash - Dartford
Delshad Hossaini,
We're so glad to hear you found our services tidy, organized, and our customer service kind. Thank you for your feedback!
IMO Car Wash
Nice helpful staff and the resulting…
Nice helpful staff and the resulting wash exceeded my expectations.
1 June 2026
Reply from IMO Car Wash - Dartford
Chris,
We're so glad to hear you had such a positive experience and that our team exceeded your expectations! We appreciate your kind words.
IMO Car Wash
Reply from IMO Car Wash - Dartford
Parm Bansal,
We regret the missed aspects. We're reviewing this.
IMO Car Wash
Reply from IMO Car Wash - Dartford
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Really great pre clean by staff then…
Really great pre clean by staff then car wash machine.
31 May 2026
Reply from IMO Car Wash - Dartford
Bagmouss,
We're so glad you had a great experience with our team and wash! Thank you for your kind words.
IMO Car Wash
I was completely dissatisfied
I was completely dissatisfied; they're outright scammers. I paid £19 and they only cleaned the outside of the car in the machine; it wasn't even hand-washed, but they had previously done a full interior and exterior cleaning for £23. I don't recommend them. They even asked for £15 for the interior. They just set their own prices.
27 May 2026
Reply from IMO Car Wash - Dartford
Tugce,
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction with our service. We are committed to providing excellent service and will look into your concerns regarding pricing and the cleaning process.
IMO Car Wash
This is the second time I have paid for…
This is the second time I have paid for the Ceramic XTR wash and the foam has not come out at all.
I raised this with the manager/owner, but he refused to let me go through the wash again. He said it would come out of his own pocket and told me to submit a complaint to head office if I wanted a refund.
I found his attitude rude and dismissive. Also, the brushes in the drive-through leave swirl marks on the car body, which is very disappointing for a premium car wash service.
23 May 2026
Reply from IMO Car Wash - Dartford
Shah Saud,
Thank you for sharing your feedback. We are concerned to hear about the issues with the wash program and the condition of your vehicle. We are also very sorry to hear about the interaction with our team member. We are committed to providing a positive experience and will address these points internally.
IMO Car Wash
Very satisfied customer
A staff at wash talked me through downloading IMO app and purchasing my wash package in advance. Very patient and helpful staff.
1 May 2026
Reply from IMO Car Wash - Dartford
Yomi Ogunsola,
We're so glad to hear our team provided patient and helpful service, assisting you with the app and your wash package. We appreciate your feedback!
IMO Car Wash
Reply from IMO Car Wash - Dartford
Sarah,
Thank you for your 5-star review! We are delighted you enjoyed our service and staff.
IMO Car Wash
My car was damaged at the front and…
My car was damaged at the front and missing the front badge. What came off during the wash. It’s a sort of thing you cannot miss as it’s a big part of the front of the car. I drove straight from the carwash and went out when I arrived. That’s when I noticed it was missing. I rang them a number of times leaving messages and my phone number and never had a return call.
I was very disappointed. I am hoping someone will read this and and get back to me.
9 May 2026
The wheels don’t was clean properly
The wheels don’t was clean properly, dirt rest on, around the back number plate
4 May 2026
Reply from IMO Car Wash - Dartford
VITALIE,
We appreciate your feedback and regret that our service was not satisfactory. We'll review our cleaning process, especially for wheels and plates.
IMO Car Wash
Went on Monday 4th May in the afternoon…
Went on Monday 4th May in the afternoon there was a problem with the car wash but nobody came to explain how long it would take to repair. Was still letting cars in . Poor customer service
2 May 2026
Reply from IMO Car Wash - Dartford
MSWENDYSPOONER,
We appreciate your feedback and apologize that the car wash was not working and that you were not informed about the repair time. We will address this poor customer service.
IMO Car Wash
Easy and friendly staff
Easy and friendly staff, machine works well and the pre-wash really helps to get the stubborn dirt off
2 May 2026
Reply from IMO Car Wash - Dartford
Yeewan,
We're happy to hear that you found our staff helpful and the machine effective, especially the pre-wash! Thank you for your positive feedback.
IMO Car Wash
Could be better
The car is definitely cleaner than it was, but there are still some parts that could have been done better. The car wash also pushed my wing mirror backwards, which although was easily sorted feel that it shouldn’t happen. The main concern was the interior clean and the windscreen after them cleaning it is smeary especially when in the sunlight. No issue with the staff, as minimal interaction. The
1 May 2026
Reply from IMO Car Wash - Dartford
customer,
We appreciate you taking the time to share your experience. We regret to hear that the wash quality and interior cleaning weren't up to expectations, and that the wing mirror was affected. We'll review these points to improve our service.
IMO Car Wash
Wheels are always still dirty following…
Wheels are always still dirty following car wash!
30 April 2026
Reply from IMO Car Wash - Dartford
Andy P,
We regret to learn that the wheel cleaning was not satisfactory. Please email us, so we can investigate this further.
IMO Car Wash
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