Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
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8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
- #11 of 11 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33k reviews
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My car still had marks all over sides
My car still had water marks all over sides, windows and bonnet.
They didn't spray the pre solution all over the car (missed my side and wing mirrors)
I complained, but the person I spoke to, said it had "tap water" marks.
Very disappointed, as my car did not look clean and I had spent £15 which now seems like a waste.
8 August 2026
Car wash was broken at time of use
Car wash was broken at time of use, didn't tell me until the package. Was then informed it was broken and should use another date...
7 August 2026
They never deliberately lift the wipers…
They never deliberately lift the wipers to clean that part of the glass the brushes get to. They never use a jet wash and manual brush on the side mirrors. As such I end up having to manually clean them myself. Also annoyed to read the small print to see the very short expiry of prepaid washes. 30 days is robbery. 2 years is what's reasonable.
7 August 2026
Like it says on the tin
7 August 2026
A waste of good Water
Marks left.streaks. Still wet. Dirt also still present. Glad it was only £5 because I’d feel cheated if it was £20
7 August 2026
It was good
It was good, first time using one, quite confusing and unnerving being moved through,
7 August 2026
Sadly I purchased a bundle of 3 triple…
Sadly I purchased a bundle of 3 triple washes - wish I hadn’t!
The shine is good on the bonnet, but so much spotting everywhere else in the car
I wanted to have a stamp on my loyalty card but was told ‘that doesn’t exist now’
7 August 2026
It was ace
It was ace. Staff friendly and the wash was very go no bits missed or streak marks . And the easy to us app
5 August 2026
Avoid this car wash at all costs!
The car wash damaged my front bumper! The attendant didn’t seem to care and just said it must have already been loose and if the car wash had damaged it it wouldve ripped the bumper off! Will not ever use one of these again!
7 August 2026
It came out cleaner than it went in but…
It came out cleaner than it went in but parts of the car were missed, soap remained and there were watermarks everywhere. Seemed expensive for the mediocre result.
7 August 2026
I bought my wash program on the app…
I bought my wash program on the app whilst in the queue but when I got to the start of the car wash I was then informed that only the 1st 2 wash programs were available. Would be a great help to customers if you had a sign at the entrance informing customers of that fact long before they get to the carwash itself and wasting time in the queue. Or have it state it on the app when you select your program, it knows what site you've selected for getting the car washed at the time of purchase
7 August 2026
I'm not happy with the procedures like…
I'm not happy with the procedures like pre washing by staff, was not professional, just a little bit foam, then in the tunnel the pipes was not working and the ventilation has not dried proper the car.
5 August 2026
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