I recently visited your car wash and appreciated several aspects: It was fantastic that booking the wash online was easy and efficient. The staff member spoke English, which was helpful, a... See more
Company replied
Eleonorastr. 20, 45136 Essen, DE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I recently visited your car wash and appreciated several aspects: It was fantastic that booking the wash online was easy and efficient. The staff member spoke English, which was helpful, a... See more
Company replied
This was my first time to use the car wash service from IMO, the staff there was very kind and explained me the whole procedure and helped me cleaned the car very carefully before I enter the wash ar... See more
Company replied
Free use of vacuum cleaners with every wash, good textile washing facility, very nice and competent staff. Only the drying performance leaves a lot to be desired, otherwise I would have given 5 stars.... See more
Company replied
good service - almost wet car after cleaning
Company replied
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Eleonorastr. 20, 45136, Essen, Germany
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from IMO Car Wash - Essen
I recently visited your car wash and appreciated several aspects:
It was fantastic that booking the wash online was easy and efficient.
The staff member spoke English, which was helpful, as it was my first time using a car wash where you remain seated in the vehicle.
He advised me to keep the mirrors closed, which made the process smooth.
The “ultra HD” wash cleaned the sides of my car nicely.
I enjoyed the free access to vacuum the interior myself.
However, there were some areas for improvement:
The back of the car remained dirty after the wash, which was disappointing.
Stains from bugs were still visible on the car hood even after the wash.
Overall, the “ultra HD” wash felt unsatisfactory, as it didn’t fully clean the vehicle.
I don’t see the benefit of adding polish when the car isn’t completely clean.
If I return, I’ll likely stick to the basic wash option.
Thank you for considering this feedback

Reply from IMO Car Wash - Essen

Reply from IMO Car Wash - Essen
Free use of vacuum cleaners with every wash, good textile washing facility, very nice and competent staff. Only the drying performance leaves a lot to be desired, otherwise I would have given 5 stars. Nevertheless, only recommended and anytime again.

Reply from IMO Car Wash - Essen
This was my first time to use the car wash service from IMO, the staff there was very kind and explained me the whole procedure and helped me cleaned the car very carefully before I enter the wash area.
I will definitely be there again and I would recommend it to everyone.

Reply from IMO Car Wash - Essen
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.