I’ve used IMO Car Wash many times and they never disappoint. The service is consistently great, staff are efficient and friendly, and the car always comes out looking spotless. Quick, reliable, a... See more
Company replied
Location
Switch location31 Marsh Green Road West, EX2 8PN Exeter, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was only one person operating the wash when I arrived so it was a bit slow. However, it was around lunch time so I suppose his colleagues were having their break. Apart from that it was fine
Company replied
The service I received was excellent but sadly the wash was not very satisfactory and left dirty marks on my bonnet.
Company replied
Great value for money with lots of options as to which carwash you want. Add their easy to use app and multi-purchases meaning extra savings or individual purchases with collection stamps for a free c... See more
Company replied
Company details
- #9 of 9 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
31 Marsh Green Road West, EX2 8PN, Exeter, United Kingdom
3.5
Average
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service.
24 May 2026
Reply from IMO Car Wash - Exeter
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
The service I received was excellent…
The service I received was excellent but sadly the wash was not very satisfactory and left dirty marks on my bonnet.
24 May 2026
Reply from IMO Car Wash - Exeter
Mrs. D Croxford,
We appreciate your feedback. We're sorry the wash left dirty marks. We will review our process to improve.
IMO Car Wash
Reply from IMO Car Wash - Exeter
Delowar,
We appreciate your kind words! We are glad you enjoyed our service.
IMO Car Wash
A high quality wash at a fair price
A high quality wash at a fair price. Quick and easy to do. I always pre pay for my wash which simplifies the process on the day
11 May 2026
Reply from IMO Car Wash - Exeter
IB,
We appreciate you sharing your experience! We are happy to hear that our services provide great value and convenience. Thanks for the positive feedback.
IMO Car Wash
Only one person on site
Only one person on site. Didn't spend much time preparing the car - missed the back completely. Car wash brushes not fully working
12 May 2026
Reply from IMO Car Wash - Exeter
J Tribble,
We appreciate your feedback. We're concerned to hear about the issues you encountered and will review this immediately.
IMO Car Wash
Reply from IMO Car Wash - Exeter
Steve Wills,
We appreciate your feedback and regret that the vehicle cleanliness did not meet expectations. We will review our cleaning process.
IMO Car Wash
Reply from IMO Car Wash - Exeter
Wendy Raymond,
We appreciate your feedback! We're so glad that you are consistently happy with the service that we provide to you.
IMO Car Wash
Not as good as it used to be I have…
Not as good as it used to be I have been going here from the first time it opened, but I don't think it's as good, and terrible experience now and fined it's not as busy as it was 😒
20 April 2026
Reply from IMO Car Wash - Exeter
Lorna Howell,
We appreciate your long-time patronage and are sorry to hear your recent experience was not up to par. We value your feedback and will use it to improve our services.
IMO Car Wash
Very efficient and excellent result
Very efficient and excellent result. Keeps car body work really clean.
25 April 2026
Reply from IMO Car Wash - Exeter
Stu,
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that you were satisfied with our efficient service and the cleanliness of your car.
IMO Car Wash
Reply from IMO Car Wash - Exeter
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
There was only one person operating the…
There was only one person operating the wash when I arrived so it was a bit slow. However, it was around lunch time so I suppose his colleagues were having their break. Apart from that it was fine
24 April 2026
Reply from IMO Car Wash - Exeter
Mr James Clark,
We appreciate your feedback and are sorry the service was slower than expected. We will review staffing during peak times to improve our customer experience. Thank you for your patience.
IMO Car Wash
Reply from IMO Car Wash - Exeter
jay jose,
We appreciate you noticing how hard our team member was working. Thank you for your positive feedback and recognition!
IMO Car Wash
Not completely happy
The clean wasn’t brilliant and I paid £17.50 via the app and yet the sign at the car wash said £15.00 if you use the app. So I have overpaid
25 April 2026
Reply from IMO Car Wash - Exeter
Frank Spencer,
We appreciate your feedback and are sorry the cleaning wasn't satisfactory. We'll check into the app pricing discrepancy you mentioned. Thank you for bringing this to our attention.
IMO Car Wash
Good rain will wash better than your Eco cycle :-(
Well, I knowingly ordered Eco cycle as I don't like the amount of chemicals they use (there was no need this time).
Unfortunately, my car came out with pretty much the exact amount of dead insects on my windscreen as it went in :-(
I didn't expect miracles but this was for me a total waste of money :-(
24 April 2026
Reply from IMO Car Wash - Exeter
Martin's cottage Martinkova Ch,
We appreciate your feedback. We're sorry the Eco cycle didn't remove the insects as expected and that you feel it was a waste of money. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great service as always.
I’ve used IMO Car Wash many times and they never disappoint. The service is consistently great, staff are efficient and friendly, and the car always comes out looking spotless.
Quick, reliable, and good value for money — exactly what you want from a car wash.
Highly recommended.
11 April 2026
Reply from IMO Car Wash - Exeter
Marky B,
We're happy to hear that our service consistently meets your expectations. It's great to know you find our team efficient and friendly, and that your car is spotless after the wash. We appreciate your recommendation and value your feedback!
IMO Car Wash
Great service as ever
Great service as ever; regardless of what level wash you’re having/how much it costs, the service is really good.
9 April 2026
Reply from IMO Car Wash - Exeter
Fiona Algar,
We appreciate you sharing your experience! We're happy to hear that you find our service great, no matter the wash level. Thanks for your positive feedback.
IMO Car Wash
Very knowledgeable member of staff at…
Very knowledgeable member of staff at Exeter. I didn't know what to do, but soon guided ,,👍
31 March 2026
Reply from IMO Car Wash - Exeter
customer,
We're happy to hear that a staff member's knowledge helped guide you! We appreciate your positive feedback and are glad we could assist you effectively. Thanks for sharing.
IMO Car Wash
So easy with the app
So easy with the app! The attendants are always friendly and helpful when needed.
1 March 2026
Reply from IMO Car Wash - Exeter
TC,
We appreciate you sharing your experience! We're so glad to hear that our app is easy to use and that our attendants are friendly and helpful when needed.
IMO Car Wash
Reply from IMO Car Wash - Exeter
Emma Bowman,
We're happy to hear that you found our staff pleasant and our service quick. Thank you for your positive feedback!
IMO Car Wash
Quick and efficient
Quick and efficient. Left car gleaming. Looked great until a bird got it as soon as I parked at home !
23 March 2026
Reply from IMO Car Wash - Exeter
Mr Isserlis,
We're glad you were happy with our quick and efficient service and the gleaming result! We're sorry to hear about the bird; that's certainly unfortunate timing.
IMO Car Wash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.